Waterdrop UK Reviews

Name: Waterdrop UK
Rating: 4.71

4.7 Rating 4,665 Reviews

93 %

of reviewers recommend Waterdrop UK

4.7

Based on 4,665 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5

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Waterdrop UK 1 star review on 3rd July 2025

Lisa K

Waterdrop UK 5 star review on 26th September 2024

Dyl W

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Water melon and Berry are my fav but Apple is now my fav too. 4 star only because the pods are hard to open. They never open easily and sometimes I get bits of foil into my drink. Suggestion: please add paper around the pods that will easily tear off.”

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Posted 3 months ago

“Love the products and always excited to try new flavours. Just wish the delivery time was quicker.”

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Posted 3 months ago

“Tried emailing customer service takes too long to reply, delivery times of products are very good”

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Posted 3 months ago

“Awesome will order again shame can't get it in Holland and Barrett 😭”

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Posted 3 months ago

“My order turned up as planned. I’ve tried the blueberry this time, but I don’t like it. I’ll use them up, but won’t order them again. Will change them for the cola flavour next time. The other flavours are ok tho”

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Posted 4 months ago

“Love the cola flavour, so true to real taste of cola, no sugar. Raspberry iced tea lovely too. Not keen on blackcurrrant-too weak a flavour for me”

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Posted 4 months ago

“Happy with the product, but as I have an annual subscription I was disappointed that iy took two weeks from date my subscrition was debited to my bank to delivery of the product”

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Posted 4 months ago

“Think the Cika flavour is my favourite so far!”

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Posted 4 months ago

“Tasty products and fast delivery.”

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Posted 4 months ago

“I loved the taste of the new booster set the mango stood out more”

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Posted 5 months ago

“Speedy and mostly great. Sadly, I can’t give 5*s because they made a mistake with my address on the delivery label which was inconvenient.”

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Posted 5 months ago

“Great value for money with this bundle set. The peach ice tea is incredible, as well as the blueberry and hibiscus which was a free gift with the bundle. Not a fan of the passion fruit(which tasted more like mango) and the raspberry, both tasted artificial.”

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Posted 5 months ago

“Generally we are happy with Waterdrop. Nice flavours. Reasonably quick shipping.”

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Posted 6 months ago

“Ordered the ice tea versions Raspberries, Peach, Frozen lime and the mystery flavour. The three former are great, refreshing, fruity, not too sweet. The mystery flavour, spoiler alert, is Apple. I love myself a nice Apple and sparkling water mix. But I was disappointed about the Apple flavour. It is too intense, very pectin heavy in flavour, far too strong. I would try it again of water drop could change the recipe and make it more subtle, lighter flavour (disclaimer, I use one drop per litre as I like the flavours light). Fantastic flavours. But @waterdrop please keep developing the Apple flavour to something like a lovely light Granny Smith flavour!”

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Posted 6 months ago

“I really like to order with waterdrop. Just giving 4 stars as last order should be with me before Christmas and it arrived first after New Year. Thankfully nothing came damaged.”

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Posted 6 months ago

“Big fan of Waterdrop. Love the latest flavours they've put out.”

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Posted 8 months ago

“Great flavours- yum. I sometimes have difficulty opening the individual units though - the top occasionally just shreds into multiple pieces ☹️”

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Posted 9 months ago

“Overall, very happy, just not sure how sustainable this is, from a cost perspective.”

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Posted 10 months ago

“Great service and communication”

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Posted 11 months ago

“Good customer service communication considering I’ve just placed my third order with them. As a brand I have continued to recommend them to all my friends and family to try their products”

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Posted 11 months ago

Waterdrop UK is rated 4.7 based on 4,665 reviews