Waveney River Centre Reviews

Name: Waveney River Centre
Address: Staithe Road, Burgh St Peter, Norfolk
Rating: 4.29

4.3 Rating 2,379 Reviews

84 %

of reviewers recommend Waveney River Centre

Company Reviews

Questions

Metrics

4.3

Based on 2,379 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01502677343

Email:

lisa.holmes@waveneyrivercentre.co.uk

Location:

Staithe Road, Burgh St Peter
Norfolk
NR34 0DE

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Waveney River Centre 5 star review on 13th August 2022

Kathy Burton

Waveney River Centre 5 star review on 26th November 2021

Bradie Hubbard

Waveney River Centre 5 star review on 19th November 2021

Vicky Elsom

Waveney River Centre 5 star review on 13th November 2021

Emmi Macpherson

148

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been to this site numerous times and cannot fault the place. Lovely clean site. Clean facilities and all Covid safe. We had another lovely stay at Waveney River Centre. Thank You”

Helpful Report

Posted 4 years ago

“Centre is wonderful , staff brilliant couldn't of been more helpful and polite, loved our stay will be back , thank you, Graham Hesketh”

Helpful Report

Posted 4 years ago

“Although we only stayed on site for 4 days, we enjoyed the experience. The site management were always ready to assist guests. The signage relating to Covid-19 was clear and precise. The staff in the restaurant were very helpful. The cleaning lady was so cheerful. If there was any criticism it was against other guests who seemed incapable of obeying the rules which were put in place for their own protection. We would come back again, it it would be outside of school holiday season.”

Helpful Report

Posted 4 years ago

“Campsite has a lot going on in a small space. From hotel rooms and camping pods to tents and boats and a swimming pool. The tent space, although classed as large, are cramped into a small space with what is essentially a road in front for cars to drive to tents - not much open space for kids to play outside tents or on bikes / scooters. Grass is unkept as well so we were basically on dust the whole time. Pub on site with nice food and very friendly staff. Staff at site (the one I saw) were very helpful and nice. No personal touches. It was nice for the duration but too commercial for us. However, it does have everything from swimming pool to play area to river and the shower block was to a good standard - this review is based on personal preferences as space around tent is preferred.”

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Posted 4 years ago

“Excellent setting and first class, well equipped lodges.”

Helpful Report

Posted 4 years ago

“A short but enjoyable stay in one of the hotel rooms. Food was excellent in the pub next door. The staff are amazing, so kind and helpful especially the restaurant staff who we found are mostly new to the iob but you wouldn't know it. Definitely we'll be back! Thank you.”

Helpful Report

Posted 4 years ago

“Nice secluded area to camp, not to loud, canoeing for 3 hours at a decent price. The manager I’m guessing of the restaurant was an absolute diamond and made our stay here a bit better as some of the staff weren’t so helpful and were quite rude to us. We would come back though”

Helpful Report

Posted 4 years ago

“Polite friendly staff, Site kept very clean. Shower block great. Pub on site serves fantastic food. 100% that we will be returning!”

Helpful Report

Posted 4 years ago

“A beautifully clean lodge. Excellent staff from check in to all at the pub.”

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Posted 4 years ago

“Beautiful place. Staff really friendly and helpful. Accommodation spotless. Hot tub divine.”

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Posted 4 years ago

“We enjoyed a great action packed weekend camping break!! Wished we were able to stay longer! Our cats enjoyed their stay too; incredibly popular and immensely friendly!”

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Posted 4 years ago

“Excellent location and facilities.”

Helpful Report

Posted 4 years ago

“We have just arrived home today after spending a week at the Waveney River Center. The site was very clean and adhered to the ‘covid’ Guidelines. We made great use of the swimming pool, booking our daily thirty minute swim slots. The lady on the pool reception when we arrived and left stood out to me as she was very helpful, friendly and polite. I would be grateful if you could say a big thank you from the Sturrs family (kingfisher 2). During our holiday, my daughter had lost her comforter (very special to her since she was under one) and Waveney kindly shared my social media post to help us find him! Luckily someone had put him on a sign for us to find the next day which was a relief. Thank you for this. Any issues or queries we had during our stay was dealt with appropriately and quickly. Before we even arrived, a lady called Sue at the main reception answered my many questions over the phone, making me feel like nothing was too much trouble. We also ate at the Waveney Inn a few times for breakfast and tea. The food was lovely! The only thing I would say I would have liked, is if the staff team would have informed us about the boat trips that they run (to the nature reserve) as we overheard a member of staff telling someone else but this was the day before we were due to leave so was a little late. Also the push tap made it difficult to fill our ‘on board’ water tank as our hose wouldn’t fit to the tap but we went out and bought a watering can so overcome this problem pretty quickly - but a ‘heads up’ for anyone else in the same position as ourselves. Thank you for a lovely holiday. My two daughters and ourselves had a great time!”

Helpful Report

Posted 4 years ago

“Caravan pitches were too small. People were having to sit on the road in front as there was no room on the pitch if you had an awning. We were on pitch 9 next to the toilet block and we could see this as we were sat in the van. We asked to move and the man who checked us in asked us to wait and ask the people on the other pitch when they arrived! The pool attendant was reluctant to give out the code for the showers until she was pressed to give it to me. In short, it caters more for tents, small campervans and boat visitors rather than caravans.”

Helpful Report

Posted 4 years ago

“This is how you adapt to a pandemic and still run a fantastic site. We have been here so many times I have lost count. Never disappoints. We were a large family group (15) and everything was done to accommodate us. Looking forward to our next visit.”

Helpful Report

Posted 4 years ago

“We had a great time. The location is beautiful and perfect for day trips. The swimming pool was well ran and limited to a small number of people. However, I would like to make a few negative comments to help you improve: Given the current situation I expected the lodge (Gillingham) to be spotless. It wasn't, and we had to do some of our own cleaning before we felt comfortable . We hired a day boat, again we expected it to be spotless but it looked like it hadn't been cleaned at all. There appeared to be no sense of social distancing from the boat hire staff, though they were very friendly and helpful. The kiosk was not open on the day we left, apparently due to staff shortages. Not having the shop available before we left on a long drive home was rather frustrating. We've been to Waveney River Centre twice before. This time we noticed a lot of new lodges and planning for more. However, there appears to have been no expansion of any other services (shop, pub, toilets, car park etc). It feels like its getting too big to cope and will potentially put me off coming back. You can't expect to just add visitors and not provide extra capacity in your services to cope with them”

Helpful Report

Posted 4 years ago

“Check in was quick. The pod was very clean as was the toilets/showers. The swimming pool was a nice size. It could do with having a bigger general store as there was wasn’t really a good range of food to choose from. In the Waveney Inn The breakfast menu was good as was the food.”

Helpful Report

Posted 4 years ago

“Very nice park to stay in, clean facilities, friendly staff. Will definitely return.”

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Posted 4 years ago

“Such a relaxing break away. Accomodation was clean and had everything we needed. We ate at the onsite pub and the meal was delicious. Boat hire from the site was convenient and value for money.”

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Posted 4 years ago

“Another great week spent here in our caravan. Absolutely love this place.”

Helpful Report

Posted 4 years ago

Waveney River Centre is rated 4.3 based on 2,379 reviews