Waveney River Centre Reviews

Name: Waveney River Centre
Address: Staithe Road, Burgh St Peter, Norfolk
Rating: 4.29

4.3 Rating 2,379 Reviews

84 %

of reviewers recommend Waveney River Centre

Company Reviews

Questions

Metrics

4.3

Based on 2,379 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01502677343

Email:

lisa.holmes@waveneyrivercentre.co.uk

Location:

Staithe Road, Burgh St Peter
Norfolk
NR34 0DE

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Waveney River Centre 5 star review on 13th August 2022

Kathy Burton

Waveney River Centre 5 star review on 26th November 2021

Bradie Hubbard

Waveney River Centre 5 star review on 19th November 2021

Vicky Elsom

Waveney River Centre 5 star review on 13th November 2021

Emmi Macpherson

148

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The house was amazing, and the hot tub.”

Helpful Report

Posted 6 years ago

“A fantastic location, excellent facilities, and friendly, helpful staff. Unfortunately however our planned peaceful camping stay was spoilt by a group of guests staying in a nearby apparent. We had to listen to very loud music, football chants, shouting for most of the evening, despite them being asked on several occasions to keep the noise down, Pity!”

Helpful Report

Posted 6 years ago

“The Centre needs a little updating if you are hiring a boat there is no shop to buy provisions as the focus is not on boating holidays more on the Hotel and lodges, The management and staff though are fantastic they really care about looking after their visitors and it shows in their excellent service nothing is to much trouble for them, I hope they are appreciated by management and their salary' reflect it. However from our experience at the Waveney Inn the same cannot be said about their staff, and the manager I would suggest he should look for an alternative career. Maybe something part time that doesn't stretch his abilities ,like a paper round. I would like to give a special thank you to Lisa she doesn't monkey around😂and Kelly. Also a special mention to Brian who dealt with my medical emergency when the staff and cooks at the Waveney Inn refused to prepare a snack for me.When as a diabetic I was going hypoglycemic. They don't serve snacks after 5.00pm the rules were more important than my health. Remember poor staff are a result of poor management ☹️ Would I recommend the Centre ,yes would I return yes.”

Helpful Report

Posted 6 years ago

“Had a really nice week. The lodges are good but could be great with a little TLC, the bath side was cracked, bathroom cabinet mirror a bit rusty round the edges, coffee table really scratched, internet signal absolutely abysmal, don’t bother paying to improve the speed cause it’s still awful. I absolutely would come back but could be improved. Site is beautiful, hot tub fabulous. 9/10 but could so easily be a 10/10”

Helpful Report

Posted 6 years ago

“Friendly staff, lovely room. Enjoyed our meals in the pub restaurant. Really needed 2 key fobs instead of 1, especially as they also operate the lighting on the room. Will happily return.”

Helpful Report

Posted 6 years ago

“Lovely location and facilities, clean showers and everything you could hope for except - and this is a minor observation - perhaps open the restaurant an hour earlier for coffee?”

Helpful Report

Posted 6 years ago

“Lovely peaceful setting,friendly and helpful staff. The lodge was a little dated,but clean.The apple juice and shortbread was a nice touch.”

Helpful Report

Posted 6 years ago

“Very friendly, quiet site. The Waveney Inn was great as I needed to order GFO and they sounded like they knew what they were doing (which isn't always the case when you say you are a coeliac). When food arrived was delicious and very affordable too.”

Helpful Report

Posted 6 years ago

“Beautiful location and facilities were ok. Was disappointed that we couldn't check in until 4pm on day of arrival. Pub wasn't serving food and Swimming pool was closed on day of arrival. Hot tub was cleaned when we arrived which meant it couldn't be used until 6pm. Was surprised when we saw that we had to check out by 9.30am when the check in start time is normally 4pm. Lodge was nice but furniture looked tired. Was disappointed when we looked to hire bikes but was told that this was no longer available. This could have been removed from the brochure. The Waveney River Centre has the opportunity to offer a stunning UK holiday if it was a bit more customer focused.”

Helpful Report

Posted 6 years ago

“The setting and cabin was lovely but the sewerage smell was not pleasant.”

Helpful Report

Posted 6 years ago

“Enjoyed every minute there. Staff very helpful and pleasant to us.”

Helpful Report

Posted 6 years ago

“The place is quite difficult to find but once we were there it was fantastic. The food was brilliant and the staff were so helpful. The yurt we stayed in was spacious and tidy. We will definitely be coming back to stay for longer next time.”

Helpful Report

Posted 6 years ago

“We only stayed one night but found the site was very clean and tidy, The Restaurant was good and the staff were friendly.”

Helpful Report

Posted 6 years ago

“Extremely disappointed that the pool was out of order on the day of our arrival particularly as that was the main reason for selecting the venue for a one night break with a view to relaxing after a busy period culminating with our daughter's wedding on the previous Saturday. We had only looked at venues with a pool and chose this one as it said we could use the pool if we arrived before our check in time etc.”

Helpful Report

Posted 6 years ago

“Lovely place, great on site pub. Very isolated but was nice still. may not suit everyone. It will be great once the site is totally complete after repairs and new modifications etc.”

Helpful Report

Posted 6 years ago

“A beautiful setting, a wonderful lodge with a fantastic hot tub and great food and service at the pub/restaurant. We can’t wait to go back. Our children loved the pool, play park and secret garden. We just wish we’d have had more time to hire a boat or used the ferry service but there’s always next time. Highly recommended.”

Helpful Report

Posted 6 years ago

“Loved the accommodation, had everything we needed, hot tub was a treat, lovely views, very dog friendly, very relaxing holiday. Would recommend, will be returning.”

Helpful Report

Posted 6 years ago

“Very nice lodges Lovely park Really enjoyed day boat Lodges are not luxury but are nice”

Helpful Report

Posted 6 years ago

“Our second wonderful stay and as relaxing as we hoped it would be, we even stayed an extra night, just a shame we had to get up early Monday to get back for work!! Thank you.”

Helpful Report

Posted 6 years ago

“We stayed in Burgh Staithe Spa Unit for 10 people which was very nice. It was however let down by a low level of maintenance to the outside areas. The chairs and tables and all the underside of the balcony above were covered in old cobwebs which would be easily removed and it was a shame it was lime this not to mention the grass needs cutting. There was also no BBQ facility which is a great shame for a holiday unit of this nature where it is to be expected that guests would want to BBQ during their stay. The cooker was very slow and also the noise from the WC fans from both within the unit and from the Penthouses above was very bad.”

Helpful Report

Posted 6 years ago

Waveney River Centre is rated 4.3 based on 2,379 reviews