Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.50

1.5 Rating 2,302 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,302 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 24th February 2025

Wayfair 1 star review on 20th October 2024

258

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a grey rattan Garden lantern which was originally out of stock, had a reminder back in so ordered,arrived today and totally damaged. Used return service and my email says £0.00 refund. Last week ordered garden lights, out of box of 5, 2 don't work. Very disappointed. Company products have gone downhill”

Helpful Report

Posted 5 years ago

“Ordered a juliet balcony planter on 3-4-20. Failed to deliver twice. Out of despair requested cancellation as delivery is unreliable and even there new third shipping/tracking link does not work. They fail to look after the customer. And to make it worse will not cancel and refund. Despite having no evidence of shipping. As stated tracking link supplied failed. Just like there deliveries This is a company that hold there customer virtually to ransom by not accepting there failure and responsibilities. Could never order from them again It’s about trust and honesty that is in short supply here”

Helpful Report

Posted 5 years ago

“Ordered a garden bench, first ever purchase, so far they're terrible. Delivery date came and went, I've had to pester them several times for a new date, which they've failed to keep to. I've wasted a day waiting in and my orders now a month later. Please don't waste your time with these jokers like I have. P.S, I've been chasing them for updates, not the other way round. So it's 0 out of 10 for customer service”

Helpful Report

Posted 5 years ago

“100% UNRELIABLE FIRST AND LAST TIME USER”

Helpful Report

Posted 5 years ago

“100% unreliable first and last time user”

Helpful Report

Posted 5 years ago

“Ordered a product almost three weeks ago,still hasn't arrived,I wanted to cancel order and wayfair say i can't until i recieve it then once its returned to their warehouse they will then credit me. Wayfair you don't even know were it is how can you expect me to find it ??”

Helpful Report

Posted 5 years ago

“I ordered a garden table and 2 loungers 6 weeks ago. The table arrived within 2 weeks but still no sign of the sun loungers. I’ve emailed them and at the start I got a quick reply telling me it would be looked into and resolved (or at least updated) within 1 business day. Still nothing, no even a reply to further emails. They’ve had my money now for 6 weeks and no goods. Disgusting service.”

Helpful Report

Posted 5 years ago

“we ordered a day bed and the head board was cracked. trying to get any customer service on this item is almost impossible. Been on hold for over two hours on two different occasions, sent an email and got a stock response that we would hear from them in one business day, it has been three. I would not order large furniture from them. If there is a problem extremely hard to resolve.”

Helpful Report

Posted 5 years ago

“All they care about is taking your money..Told them to STOP Emailing me..will not stop..NEVER will I buy anything off them again..”

Helpful Report

Posted 5 years ago

“Another item not delivered. Very poor service. Can’t get hold of Wayfair on the phone either. Had a pointless email to say item out for delivery (a month late) to the receive another email to say it’s delayed. Total joke. Useless”

Helpful Report

Posted 5 years ago

“Customer service is subpar with no flexibility or understanding of own products Ordered item with 6 week delivery time (really very long already) and then a week from delivery date I received a generic email stating my order would be delayed a further two months. Upon querying this I was told my only option was to just cancel my order (that I'd been waiting over a month for), even though the item I had ordered was an item that could not be cancelled according to Wayfair's own website. I physically could not cancel my order. I was not offered any other resolution, compromise or token of good will due to issues caused by wayfair. I have now been out of pocket for over £300 and it is now 3 months since I ordered. I have been asked for feedback when I still do not even have my item.”

Helpful Report

Posted 5 years ago

“We purchased a parasol base it came broken wayfair told is not to send it back but still didnt give us our full refund. Next day the parasol came, it looked like it had been used and it was damaged. They charged me £6 to pick it up! So all in all both products needed to be refunded and lost out by just over £8 what a rip off of a company will never use them again!”

Helpful Report

Posted 5 years ago

“I used to order a lot from Wayfair, but my latest experience has left me extremely disappointed and it will probably be the last time. We were moving to our new flat in the beginning of May and wanted patio furniture arrive some time accordingly. We placed an order mid April and got confirmation from customer service, that it is marked as a rush order and should arrive beginning of May. Over month has passed and we have gotten now various different emails saying either our furniture is out of stock or delayed another month. Last email stated that we will receive update in the end of July. After numerous phone calls we still haven't gotten straightforward answer. Definitely won't be waiting another 2 months for an update! Very disappointed in Wayfair and their vague customer service.”

Helpful Report

Posted 5 years ago

“Called the customer service and was on hold for an hour and was disconnected. We're were calling for a damaged shelf. Extremely disappointed. Amazon all the way!”

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Posted 5 years ago

“Ordered a bistro set took money delivered a bench was put on hold for 15 minutes no apologies was told item out of stock!”

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Posted 5 years ago

“My wife ordered on 26 April and that… My wife ordered on 26 April and that time the website saying because of covid it will be available in 4 June .then I get email that it’s delayed delivery and it will come on 8 June. I have ordered because it my son’s birthday and we were planning it so long . Worst service and communication is zero Never use this website again better order from amazon next week delivery”

Helpful Report

Posted 5 years ago

“Hard to get your refund but they take your money very fast. Customer service e- mails you a lot saying another customer service representative will be in touch in 24 hrs, but you never hear from them. My first and last time dealing with Wayfair. Customer reviews are very low, under 3. Shop and pay at your own risk.”

Helpful Report

Posted 5 years ago

“have not received my chair that coat over $300.00 Got a text from Fed-x saying it was delivered to me, it was not!!! I am not happy!!”

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Posted 5 years ago

“Terrible!! Ordered garden furniture in late April advised it would take up to 6 weeks got a date of the 9th of June then today got an email saying that it wouldn’t be in delivered until late July, I used to order from Wayfair a lot I have ordered a lot of furniture but the last 2 times they have really been shocking. Will never use them again”

Helpful Report

Posted 5 years ago

“One star is to much for this absolutely rubbish no customer service company . STAY AWAY”

Helpful Report

Posted 5 years ago

Wayfair is rated 1.5 based on 2,302 reviews