Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.50

1.5 Rating 2,306 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,306 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 24th February 2025

Wayfair 1 star review on 20th October 2024

258

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery ! Waited in all day nothing got a text next day saying it was coming the following day ! I had work so I said no . Arranged day after . Didn’t come . Turned up the following day lucky I was home ! Ordered another item same thing happened ! Will not be using them again !!”

Helpful Report

Posted 6 years ago

“I have just ordered and cancelled my very first item with this company and shall NEVER use again. Their delivery couriers PANTHER are an absolute disgrace, took a day off work unpaid and they cancelled delivery last minute due to a "loading error". Panthers customer services are practically non existent and it's impossible to get through either by telephone or to get a response via email. I asked if it was coming the next day then? But was told they couldn't deliver until next week so I cancelled the order. I emailed Wayfair with my complaint and to request my refund and have now been told I won't be getting a refund unless the couriers agree to return my sofa to them!! Glad I ordered on a credit card...looks like I will have to get my credit card company to deal with this. Will never use Wayfair again and in future whenever I order any large furniture items I will be ensuring their couriers are not PANTHER!! Panthers entire website is full of negative feedback.”

Helpful Report

Posted 6 years ago

“I ordered a Florence 7 Piece Rattan Sectional Set with Cushions By TK Classics. When you order colors the covers that come on it are replaced with the covers. After 1 year 2 weeks I went to change the covers and all the back pillows were disintegrated. No way to wash the covers or change them out. Called and they told me since I was past a year that's considered normal wear and tear (what a joke). We take exceptional care of our outdoor furniture. It has never been exposed to rain or other extreme weather conditions. They gave me a 150 credit, but that's not even close enough to cover the cost of these cushions. I told them this. Here is their response. Thank you for providing us with photos. We appreciate being able to see the cushion. "We have a one year warranty policy on our items. After the one year, we consider it normal wear and tear. I am showing we have issued you a credit of $150 to store credit. Due to the original delivery date of your item,you’ll need to work directly with the manufacturer to get this taken care of. Please see their contact information and your order details below" Another email from them: "Birch Lane strives to deliver the best customer experience and that is what makes us stand out in comparison to other on-line shopping sites. If you need anything else, please don’t hesitate to let us know and I will be glad to assist you. Have a great rest of your week!" Sorry but if you don't stand by this kind of an issue, then you shouldn't be in business.”

Helpful Report

Posted 6 years ago

“One of the worst companies out there. Ordered item on the basis of delivery on a certain day. Called the customer services and agent said delivery would take place on the said day. Day came and went and status still said 'Preparing for Shipping'. Cancelled order but an hour later, I received email claiming it was too late because item had shipped though wouldn't be delivered for another 24 hours. What a ghastly company. Never again!”

Helpful Report

Posted 6 years ago

“I ordered two rugs large size and after 4 days I received totally wrong sizes..sort of runners, 80 cm by 150 instead of 2 rugs 160 by 230. I called the company and explained and they said they are sorry, to dispose the runners and they will be sending new rugs. 3 days later i receive..guess what..the same two runners, again wrong size. I called them again and they realised the code on the website was incorrect hence receiving twice the wrong size. After a week, instead of getting the right size, I have been told that the size I am looking for is not in stock ( however, checking their website it was in stock but 3 times more expensive) and they apologise. Instead of giving a discount as they made me wait 3 weeks for some rugs, they lied saying the rugs are not in stock but i can actually see the rugs in stock on a much higher price.”

Helpful Report

Posted 6 years ago

“10 days waiting for a sofa bed now. Our friends had to sleep on the floor! Everyday we are receiving and email saying that driver couldnt deliver but we have been at homw, and no one has ring the bell, or contact us or left a calling card. Wayfair customer services are just copying/pasting same email basically telling us item will come next day, then nothing happens again. We hope you give us a refund because at the moment this is a theft!!!!!”

Helpful Report

Posted 6 years ago

“I buy some stuff, and they cancelled everything, to prevent is a fraud, ridiculous, if is like this will lose all the customers.”

Helpful Report

Posted 6 years ago

“Wayfair (1) sends a customer confirmation that an order ships with tracking number. Fed Ex (is sorry) doesn't deliver on time and calling Fed Ex gives customers zero assurance of when the product will be delivered. Then Wayfair (2) has no customer support, an email address or live chat to ask that Wayfair penalize Fed Ex for not delivering as promised. This is the first time I have ordered from Wayfair AND the last. Order No. 3034390069 6/12/19”

Helpful Report

Posted 6 years ago

“Received the wrong sized picture frame I didn't receive a email informing me when the item would arrive. After a call to wayfair they claimed they didn't have my email address. I have found it impossible to return the item. I phoned and was told to return it to cost cutter 1.9 miles away from me. I took it there and was told by the propiter they didn't deal with wayfair parcels.... lesson learnt I will never order anything from Wayfair again !!!!!!!!!!😡”

Helpful Report

Posted 6 years ago

“Purchased a summer house in November 2018 , when it arrived it was damaged and very wet .I contacted and informed and they said that if it could be repaired go-ahead would not affect warranty , contacted Wayfair in April 2019 and sent in photos showing summer house falling apart and splitting was offered at the time a credit of 300-00 and parts supplied to replace damaged sections. I used the credit still with them as I thought they had been very fair. Today I found out that they had cancelled all replacement parts required , when I rang they said because I had received the credit I wasn't entitled to the parts due to the Supplier Mercier Product stating that the fact the summer house had been repaired my warranty was void . It was Wayfair whom asked us to do it if we were happy to go ahead, the section repaired had nothing to do with the doors and s section splitting and missing handles I will never buy from this company again, instead of one person trying to sort I must have had 8 persons no wander no one knows what the others have said , did ask them to listen to their recordings as everyone is recorded as informed at the start of the phone call and I never got an answer.”

Helpful Report

Posted 6 years ago

“Shockingly inefficient Ordered 4 items to be told they would be delivered on 3 seperate ESTIMATED days to an empty rental property. Not acceptable I cant sit in an empty property for 3 estimated days.”

Helpful Report

Posted 6 years ago

“Very poor Description almost never match their actual product”

Helpful Report

Posted 6 years ago

“Paid a very high price for basically a PLASTIC planter and it didn’t fit together and I actually paid over $400 for four plastic planters that I could have gotten for $20 bucks each if Walmart had them you get sucked in and I’m gullible anyway no more wayfair games for me I’m done now hopefully THIS review won’t send me a BUNCH”

Helpful Report

Posted 6 years ago

“Purchased 2 duvet sets ...both nothing like colours advertised ....thought I was buying 144 Thread count cotton...when it came 50% polyester 50% cotton...sent these back ...costing me £10 in postage ...what a cheek...would never buy from these again ....no stars at all”

Helpful Report

Posted 6 years ago

“Ordered a bed- got a text saying it will come that day, with a time slot. The bed never came. Called customer service- no help. No one could tell me where my order was and the tracking did not make sense. 2 DAYS LATER- the bed comes. MISSING THE HEAD BOARD. Absolutely fuming as my partner had to wait in for 3 days straight in case it came, DO NOT ORDER FROM HERE!”

Helpful Report

Posted 6 years ago

“I’ve ordered sideboard on 22/05 delivered on 24/05, delivery was not completed, one box with fronts where missing. Wayfair customer service informed me that missing parts will be sent but estimate delivery is 13/06, 20 days later than it should be delivered! And I am still waiting with partly fixed side board in my living room. I was informed that ‘We have a large number of warehouses and unfortunately cannot get products or parts issued out faster than what the warehouse estimates. Your parts will defiantly ship in the next 2 weeks’ For some reason they call it ‘replacement parts’ but this is not replacement if it was never delivered.”

Helpful Report

Posted 6 years ago

“Terrible Delivery service my order has been delivered in dribs and Drabs and is still not complete. Boxes damaged. I have requested a refund and will not order from them again.”

Helpful Report

Posted 6 years ago

“I wish I had read the reviews before purchasing from wayfair regarding delivery. Ordered a tv unit 1 of 3 boxes arrived...to cut a long story short 2 of 3 boxes had now arrived, delivery is in dribs and Drabs and without warning... still waiting on the third box. Boxes all roughed up like they have been handled with no care at all some are ripped at the edges. Decided to ask for a refund which I hope they will process quickly. They are a joke. Save yourself the stress and order elsewhere. The Only Positive is the staff on the Phone are Polite and apologetic.”

Helpful Report

Posted 6 years ago

“Order should have arrived 10days ago.... Still looking into it.... Meanwhile we have no mattress..... Will not recommend to anyone.... In fact will actively discourage work colleagues and friends”

Helpful Report

Posted 6 years ago

“I purchased a wicker laundry basket. It was of inferior quality do returned it and cost me £4.99 to do this. Wayfair refused to refund me my postage. Won't use Wayfair again.”

Helpful Report

Posted 6 years ago

Wayfair is rated 1.5 based on 2,306 reviews