Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.50

1.5 Rating 2,302 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,302 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

Write Your review

Tell us how Wayfair made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Wayfair 1 star review on 24th February 2025

Wayfair 1 star review on 20th October 2024

258

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely appalling service. Everyone should avoid. Delivery was promised 6 times and every-time excuse after excuse. The courier lied and Wayfair absolutely powerless to sort it. Ended up telling them to not deliver as I arranged for 2 days for someone to be at home. Still waiting for a refund. Absolutely shocking service.”

Helpful Report

Posted 5 years ago

“Huge selection of stuff on the face of it, but when you look closer, nothing ever seems to be in stock. When you find something that is and order it, they often then decide that too is now out of stock, ignore their own delivery estimates and offer very little in the way of communication. Wayfair WAS always our first stop, but it won't be in future.”

Helpful Report

Posted 5 years ago

“This company has lost the plot basically - they used to be very good but this year, especially int he last couple of months - Everywhere I check they are getting bad reviews. They have an appalling delivery service and worst is the communication, it's pretty much non existent. Messed my about for 3 weeks - I have been very patient with them, but they don't give two hoots about customers. My advice, avoid at all cost if you don want to loose your money and ruin your experience OF BUYING SOMETHING FOR THE HOME!!”

Helpful Report

Posted 5 years ago

“Avoid Woeful like the Ebola plague. We ordered a special lampshade was advised a wait of 3 months.!!!! Waited 3 months, as it was special then advised a further 3 months wait.!!! No apology nothing. Since then at least twice a week I am bombarded by their "special offers" or "sales" rubbish. I have asked repeatedly for them to stop and now have resorted to being unpleasant. No e mails today. We live in hope.!!”

Helpful Report

Posted 5 years ago

“Relentlessly spamming my email box with no unsubscribe. Predatory site ........ beware”

Helpful Report

Posted 5 years ago

“Ordered a dinning table. Was then contacted by Panther, their delivery agents who changed the delivery date, they were running 1 hours late from start of the day. Time slot came and went, no delivery called Wayfair spoke to Tina and then a supervisor Joe, both could not tell me where my delivery was, they can't contact Panther at all, they simply made excuses for 60 minutes and said if it doesn't come today it will be delivered on Monday, I am going to cancel and get it from a company that actually knows what customer service means...won't ever use Wayfair again, they service is a disgrace!”

Helpful Report

Posted 5 years ago

“Do not buy from wayfair they promise a delivery but nothing arrives I will stick to Amazon in future they say a date and deliver , wayfair is woeful ...AVOID !!!!!!”

Helpful Report

Posted 5 years ago

“I ordered a sideboard at the end of May, delivery was scheduled for 11th June. It did not arrive. When I queried it they said it had travelled from Poland to Holland and then the tracking was lost! A refund could not be given until they had carried out an investigation which took best part of a week, then delivery was re-arranged for July 6, too long to wait in my opinion so asked for a refund. A 10% off next order was offered as a goodwill gesture but I would never order from Wayfair again!!”

Helpful Report

Posted 5 years ago

“Voice your opinion! Review Wayfair UK now. Rating 1 star: Bad Your review I have just had the absolutely worst experience with Wayfair. On the 10th of May this year I ordered a Twin Wooden loveseat by Woodhaven for my parents...my mother in particular had been looking for one of these for a good few years now. Once I ordered this product I was informed that I would get delivery on the 4th of June.. I was getting delivery through AddressPal service An Post has. To use this service the max weight allowed is 20kg so I double checked the wayfair site where the product description stated the full weight was 17kg. Please see below for a full timeline of my experience with Wayfair. I did not hear anything on the 4th of June but I waited till the 6th to follow up.... *6th of June rang customer service to query where abouts of delivery...I was told I would get an email the next day... *11th of June I received email to state the seat had been located and I should receive a text that day about delivery-no text received. *13th of June I sent an email to explain as I had not received a text. *13th of June I received an email that delivery solutions would be in touch. *14th of June at 3.35pm I received an email to state it would be delivered by 24th of June. *14th of June at 3.49pm I received an email to state there was a problem that they could not locate my order but would contact the warehouse to find out what was happening. *18th of June I emailed for clarification on what was happening. *19th of June I received an email to confirm delivery would take place on the 24th of June. *25th of June I receive an email from AddressPal to state delivery was refused due to excess weight of the product, the weight AddressPal informed me it was 35.5kg....which is a substantial difference of what is stated on the site. *25th of June I email wayfair with evidence of weight from address pal and screen shot of the product description from wayfair sit, to see what is going on. *26th of June I receive an email to state yes weight is wrong and can I arrange alternative delivery service. *26th of June I reply to state this is wayfairs error not mine that I want delivery organised by them. *27th of June I email again as no response *27th of june at 3pm I get a response to say no it cannot be delivered, I would have to organize same or a refund can be arranged *27th of June I email wayfair again to log an official complaint stating everything i had experienced witg wayfair to date and to state that I wanted a call from a manager and not a refund. *28th of June I receive an email notification from Wayfair that my ordered is cancelled and a refund was going to be coming through. Please note I received no email from customer service and no call from a manager ....absolutely appalling service and I would not recomend this site to anyone.”

Helpful Report

Posted 6 years ago

“I ordered a gift voucher online for my friends wedding tomorrow. The first time i ordered they sent me the voucher and then an hour later said they’d had to cancel it to protect me against fraud...erm ok. Called them and told to just send a screen shot of my payment and my friend would be able to use the voucher again. Did that and was emailed back and told they couldn’t reinstate it because it had already been cancelled and it would take up to 5 working days to get the money back. My friend really wants these vouchers and so I tried to order it again. This time an email saying it was hold until I could send them a variation code from my bank. Then it would take a day for their team to ok it to be used. I’m sorry but how stupid. I need this for tomorrow. I’ve had to cancel it again. Wayfair have now taken £100 from me. It’s a great way to show your credit insurancers that you’re not in debt...stealing other people’s money. This company shouldn’t be allowed to trade.”

Helpful Report

Posted 6 years ago

“Majority of the reviews here is TRUE, specially delivery times I ordered a bathroom vanity 3 weeks ago June 13, 2019 and still in transit from Perris,California it was shipped the following day, I called customer service they said the truck stops from different states across America, LOL. On the website it will give you an estimate delivery but once ordered shipping delivery will change.If you can wait 3 weeks fine, but I have a bathroom installer also waiting so renovation is on hold.”

Helpful Report

Posted 6 years ago

““Wayfair gives bigots just what they need” . They sell furniture to concentration camps that lock up children and separate them from parents. Shame on you Wayfare! You are not what I or any of us need!”

Helpful Report

Posted 6 years ago

“Longest delivery time in the world, updates with delays for absolutely no reason. Terrible service very unhappy”

Helpful Report

Posted 6 years ago

“Update on my previous review from 3 days ago. Despite cancelling my order on the Friday eve due to losing a days pay waiting in for delivery....and receiving confirmation that it had been cancelled, I started receiving texts and emails stating it would be delivered Monday. I replied to both emails and texts stating nobody would be home and it had been cancelled last week! All were totally ignored and my sofa bed was still sent out Monday morning and they attempted delivery whilst I was at work. They finally agreed to a refund but was £50 short. They had the cheek to charge me £50 return shipping fee! Their returns policy states that as they charge 800$ for returning some items that you may reconsider returning it as it may be a cheaper option to just keep it! That's why WAYFAIR don't give two hoots wether their couriers turn up on the scheduled day or not and why they send out shoddy, poor quality goods as it's just too expensive to return them! I had to report them to my credit card company! Avoid ordering anything from WAYFAIR as their reviews are just as bad as the PANTHER COURIERS they use!!”

Helpful Report

Posted 6 years ago

“Way fair sells cheap junk products from Asia produced by under-paid workers and child labor.”

Helpful Report

Posted 6 years ago

“Bought a clock as a B'day present - it looked lovely on the website. Received a clock that looked different and was different maker as well but the company insisted it was the same clock, however, they use different boxes sometimes. In summary, misleading and disappointing. I would never use them again or recommend them to anyone.”

Helpful Report

Posted 6 years ago

“I’ve ordered 2 products from Wayfair and both have arrived in poor condition. Cheaply made and definitely overpriced. Only positive is the returns system is quick and easy!”

Helpful Report

Posted 6 years ago

“Delivery ! Waited in all day nothing got a text next day saying it was coming the following day ! I had work so I said no . Arranged day after . Didn’t come . Turned up the following day lucky I was home ! Ordered another item same thing happened ! Will not be using them again !!”

Helpful Report

Posted 6 years ago

“I have just ordered and cancelled my very first item with this company and shall NEVER use again. Their delivery couriers PANTHER are an absolute disgrace, took a day off work unpaid and they cancelled delivery last minute due to a "loading error". Panthers customer services are practically non existent and it's impossible to get through either by telephone or to get a response via email. I asked if it was coming the next day then? But was told they couldn't deliver until next week so I cancelled the order. I emailed Wayfair with my complaint and to request my refund and have now been told I won't be getting a refund unless the couriers agree to return my sofa to them!! Glad I ordered on a credit card...looks like I will have to get my credit card company to deal with this. Will never use Wayfair again and in future whenever I order any large furniture items I will be ensuring their couriers are not PANTHER!! Panthers entire website is full of negative feedback.”

Helpful Report

Posted 6 years ago

“I ordered a Florence 7 Piece Rattan Sectional Set with Cushions By TK Classics. When you order colors the covers that come on it are replaced with the covers. After 1 year 2 weeks I went to change the covers and all the back pillows were disintegrated. No way to wash the covers or change them out. Called and they told me since I was past a year that's considered normal wear and tear (what a joke). We take exceptional care of our outdoor furniture. It has never been exposed to rain or other extreme weather conditions. They gave me a 150 credit, but that's not even close enough to cover the cost of these cushions. I told them this. Here is their response. Thank you for providing us with photos. We appreciate being able to see the cushion. "We have a one year warranty policy on our items. After the one year, we consider it normal wear and tear. I am showing we have issued you a credit of $150 to store credit. Due to the original delivery date of your item,you’ll need to work directly with the manufacturer to get this taken care of. Please see their contact information and your order details below" Another email from them: "Birch Lane strives to deliver the best customer experience and that is what makes us stand out in comparison to other on-line shopping sites. If you need anything else, please don’t hesitate to let us know and I will be glad to assist you. Have a great rest of your week!" Sorry but if you don't stand by this kind of an issue, then you shouldn't be in business.”

Helpful Report

Posted 6 years ago

Wayfair is rated 1.5 based on 2,302 reviews