Wayfair Reviews

"Buyer beware! I like their selection and u have purchased many things from wayfair. However, most of them I\u2019ve had to return. The quality is usually very poor. They made me pay $20 return shipping even though the item was damaged. I deleted their app. I\u2019ll never purchase from them again."

"Buyer beware! I like their selection and u have purchased many things from wayfair. However, most of them I\u2019ve had to return. The quality is usually very poor. They made me pay $20 return shipping even though the item was damaged. I deleted their app. I\u2019ll never purchase from them again."

"Wayfair is incredibly vile. There is a reason Wayfair will never be able to compete with Amazon. This heavily due to its customer service. I can't think of a single company that would behave the way Wayfair has. \r\n\r\nI placed an order for 2 sets of night stands. I immediately noticed the order had my old address. Right away, I used the \"update address\" option. I was confident this worked. The next day, I got a notification that my order shipped to the wrong address. \r\n\r\nI contacted Wayfair and they informed me that I should be able to contact FedEx to change the address. I contacted FedEx and they informed me that I needed to have the shipper make the update. \r\n\r\nNext, I contacted Wayfair once again. Wayfair instructed me to call back the next day when a supervisor is present. The reason I was given was that a supervisor could contact FedEx. I contacted Wayfair hoping for a supervisor the following day.\r\n\r\nThen, I was informed this was not an option at all. Wayfair instructed me that I should go to my old address and pick up the items or place a hold on the items and pick them up. Sidenote, placing a hold wouldn't work because my ID would need to match the address for pick up. \r\n\r\n\r\nAnyway, I tried my hand at explaining the situation to the person who runs their Facebook account. They informed me that it \"wouldn't be hard\" to lift the 4 packages each weighing 65 pounds and load them into a car, if I have another person. \r\n\r\n\r\nThere are so many things wrong with telling it should be hard to lift things. The biggest problem is that this was an extremely ableist comment. I guess the business is only accessible to able bodied people. \r\n\r\n\r\nThis served as a reminder that I can't do some of the same things because I have cancer. I confronted the person I spoke to on messenger about their response. The resolution was FINALY to have the product returned to the warehouse AND repurchase at a higher price. \r\n\r\nScreenshot of message from Wayfair Facebook."

"Wayfair has input a ban on my account for no reason when I ask for the updates of delivery schedule and they tell me they ban me because they cannot give me a update. They say I am better buying from a brick and mortar. I have all your emails saved. No matter how many items you have in your website, I have understand that i will never buy from you again."

"I placed an order at Wayfair for a stove Then 11 days later when I checked on the tracking It said my order was canceled! After a few attempts to contact Wayfair I was told the ad was a \"mistake\" And they tried to sell me similar stover for over 6 times the price of what I paid\r\nIt is the old bait and switch scam I thought that Wayfair would honor the ad since they posted it but I was wrong They are not a good company and I will never buy from them again I closed my account with them and I am telling everyone about my experience with them And every single person has said they should have honored their ad It was just the right thing to do Every Single One!\r\nDo not buy from them! They could still be having \"mistakes\" in their ads"

"If I could rate this lower, I would. Terrible experience ordering this item. I have had to arranged returns and have a replacement sent out three times. Every time it has arrived significantly damaged. After receiving the last replacement, we concluded that any further replacements would arrive damaged. My husband decided that we would keep this item and he would replace the hooks that were damaged and see if he was able to repair the rest of the damage. I contacted Wayfair, explained the situation, and they refused to give me an adequate refund due to \u2018system limitations\u2019. Highly disappointing and now I will be left no choice but to obtain a partial refund via my bank instead. It\u2019s a shame, as there are lots of nice items on here, but given the state of arrival and the difficulty being appropriately compensated, I\u2019m unlikely to return."

"If I could rate this lower, I would. Terrible experience ordering this item. I have had to arranged returns and have a replacement sent out three times. Every time it has arrived significantly damaged. After receiving the last replacement, we concluded that any further replacements would arrive damaged. My husband decided that we would keep this item and he would replace the hooks that were damaged and see if he was able to repair the rest of the damage. I contacted Wayfair, explained the situation, and they refused to give me an adequate refund due to \u2018system limitations\u2019. Highly disappointing and now I will be left no choice but to obtain a partial refund via my bank instead. It\u2019s a shame, as there are lots of nice items on here, but given the state of arrival and the difficulty being appropriately compensated, I\u2019m unlikely to return."