Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.50

1.5 Rating 2,302 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,302 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 24th February 2025

Wayfair 1 star review on 20th October 2024

258

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really wish I had read the reviews before placing an order with them. The website is misleading and, frankly, I feel completely conned. Please save yourself the hassel use a trused selling site.”

Helpful Report

Posted 6 years ago

“Absolutely shocking service, then left 4 heavy boxes in our porch which is the only means of egress in the event of an emergency whilst my son was asleep as he works nights. Do not order from these cowboys, we complained to the company but that wasn’t taken seriously at all”

Helpful Report

Posted 6 years ago

“Never Really Had a Problem With Wayfair them self Butt the finance Company they use is Awful Beware!!! Had wrong address then had wrong bank info even though I was getting my Dev go figure then had wrong email address.. Then going to tell me late payment!! BEWARE DO NOT USE THERE CREDIT CARD”

Helpful Report

Posted 6 years ago

“The items I ordered stated next Day delivery. After three days I contacted the company to ask when my goods would arrive. After over a week I was told that the couriers were not responding to calls so a delivery date could not be given . I had little choice but to cancel my order and was told I would receive compensation for the poor service I had received . I didn’t receive compensation but a code for 10%off my next order . Therefore compensation was conditional on me spending more money with a company who can not even communicate internally with its couriers , honour delivery times advertised, doesn’t respond to calls and will email responses to complaints without the courtesy of a telephone discussion . Maybe a good idea if staff understood the proper meaning of customer services by further training ! Be warned - Take the advertised delivery times with pinch of salt and when things go wrong they really go wrong”

Helpful Report

Posted 6 years ago

“Disgusting company. I have placed two orders with this company but have never received an item. I was advised recent item would be delivered on 3/4 I took day off work and waited all day but never arrived, I have now had to cancer order as I cannot take another day off work, I am being fraudulently charged 5.00 for a return on an item I have never received. This company is incompetent, dishonest and borderline illegal do not use them at any cost”

Helpful Report

Posted 6 years ago

“Disgusting company. I have placed orders with this company on two occasions and neither have ever been delivered. I was told recent delivery would be made on 3/4, I took day off work and waited all day but nothing arrived, I have had to cancel order as I cannot take any more time off work. I am now being fraudulently charged 5.00 for a return on an item I have never received. This company is incompetent, dishonest and borderline illegal, do not touch this company at any cost”

Helpful Report

Posted 6 years ago

“Terrible delivery service, they split the deliveries and expect you to be home, once you are they cancel the delivery. A nightmare, very regretted that I bought furniture with them.”

Helpful Report

Posted 6 years ago

“AVOID at all cost! I placed an order for a wardrobe back in Feb, told will be delivered end of March, dismantled old wardrobe ready for delivery only to be told delivery won't be till end of April now, emailed customer service asking for an explanation as to why there is a delay with my order as i now have no wardrobes, only to be sent the same email again stating that delivery will be made end of april!! Appalling way to treat customers, just hope i actually recieve my order end of April now!!”

Helpful Report

Posted 6 years ago

“Thanks Wayfair for selling me a shambles of a wardrobe. Fixings were awful, printed directions; a shambles. I gave it 2 years, because as always; you get what you pay for. However after being hospitalised after a piece of mirrored glass falling on your foot from a piece of furniture purchased in faith is pretty dire. Yes you get what you pay for but I’d prefer my toes to be intact”

Helpful Report

Posted 6 years ago

“Firstly my payment was rejected by my bank.??? Then there was some kind of problem with my billing address...This c omes after 2 weeks of placing my order. I telephone my bank, I telephone Wayfair to sort out this problem. They send my a bed that I had ordered only it was not the same name. I ordered Taft and they sent me Hazel. Very confused, so I called them. They wanted photographs and then confirmed that Taft and Hazel were the same beds. I wanted to return the bed as the fabric seemed more like plastic.”

Helpful Report

Posted 6 years ago

“Ordered one TV stand which was meant to be delivered 2 days after I ordered it, then on the day I get a phone call from the driver explaining he only had 1 of the 2 packages , he said the other hadn't been scanned yet, then I ask him to deliver to my neighbour who would sign and he did not so delivery was sent back to depot, was told they would be in touch to arrange another delivery date, have had no correspondence from them whatsoever, have had to call every day to chase up my order. The customer service is disgusting, no help at all! act like they do not care. Was told only the one item was still scanned and was waiting on the other, said I needed the two items to be sent together this time as not able to be home on 2 separate occasions as having to take time off work to be home to sign for them, have been told both items will be delivered together a week later after ordering them, so still waiting. Avoid this company at all costs!!! I am disgusted with the way it's been handled”

Helpful Report

Posted 6 years ago

“They charging £4.99 for return item, is scandalous unlike Amazon or John Lewis also FREE to return items. Also continue send me different emails. After the questions with refund was closed and I unsubscribed from mailing, I asked them not to disturb me anymore. Apparently they do it intentionally. Complete disappointment. You care about your nerves - do not mess with shopping with them.”

Helpful Report

Posted 6 years ago

“Wayfair only accept their own courier service to return items, priced at £5 per item! I recieved 3 items of poor quality and had now have to pay £15 to return them. It’s absolutely shocking.”

Helpful Report

Posted 6 years ago

“AVOID!!!!! Completely useless company. Ordered a bed and only sent 2 out of 3 boxes. Tried to rectify but wouldn’t get the remaing parts for another week! Having to take another day off so that they can collect the 2 boxes with one courier company and delivery a new bed from 2nd courier company. DONT WASTE YOUR TIME OR MONEY”

Helpful Report

Posted 6 years ago

“1st order 2 products in different packages Both have parts that do not fit Wayfair staff very argumentative I will never ever again purchase from them Expensive, attitude problems, no proper procedures.”

Helpful Report

Posted 6 years ago

“WOW. Ordered Pillows which looked fluffy (and paid more for what looked like quality items). Arrived flat as a pancake, I could fit two of them in one pillow case. Ordered a horrible black ottoman bed which stinks. And an Egyptian cotton bedsheet that feels coated in plastic. £20 deducted from bed refund price and £5 off my three pillow orders which is £15. And £5 to return the sheet. That’s £40!! To print the label myself and take it to a ups pick up! And they make multiple collections instead of taking them all together. No flat pick up fee, you pay for every item you return. To add insult to injury they deduct their tax from us. Absolute cowboy company, they should not be allowed to operate in the UK, period!!!!”

Helpful Report

Posted 6 years ago

“Thanks a lot Wayfair. After waiting a week for delivery for my new bed, one of your stupid employees hasn’t even pack the bed together properly. I’ve received 2 of the same pieces causing me not to be able to put the bed together. And on top of that, you tried to argue with me about sending a new one after you guys messed up. I will never ever shop with you guys again, this is the THIRD TIME.”

Helpful Report

Posted 6 years ago

“The most uncomfortable sofas I have ever sat on in my life. Return policy ridiculous as well. You can only return in original packaging. How are you supposed to know before opening that they're so hard and uncomfortable??”

Helpful Report

Posted 6 years ago

“Very poor service I have been awaiting two months for the correct lamps to go into a £565 light fitting I purchased which did state lamps included they keep sending none dimmable lamps two months come on guys”

Helpful Report

Posted 6 years ago

“I'm not a Wayfair customer. After making an inqury about a product on their site I made the mistake of surrendering my home address. Now I get bombarded with junk mail fliers in my actual mail box. Wayfair has over 6 billion in annual sales and makes $0 profit. Mystery solved! Over the past 20 years, I'v spent tens of thousands of dollars at Ikea and I rarely rcv a mailing from them. I've spent ZERO DOLLARS at Wayfair and they've mailed useless promotions at least 20 times over the past three years. Advice to management. Stop annoying people.”

Helpful Report

Posted 6 years ago

Wayfair is rated 1.5 based on 2,302 reviews