Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.50

1.5 Rating 2,302 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,302 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 24th February 2025

Wayfair 1 star review on 20th October 2024

258

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order for over $3000.00 dollars. I called and asked them to deliver all the items together. They say "yes no problem". I ended up having 7 deliveries with different dates and different times. I called many times to request to have all items delivered the same day. The only answer I received was to call FedEx and UPS to coordinate it with them. Why? I placed an order on WAYFAIR and is WAYFAIR who should have solved this issue for me. OK, forget about the delivery. I got part of my delivery and I have to say, it is just another disappointment. * One of the tables I bought was supposed to be black. When I opened the box, the pieces were different shades of black, once assembled, the edges did not fit, so it looks like a not good taken care of/old piece of furniture * The bookcase pieces were not finished (the painting was off), the edges were broken and the back was ripped This is just a nightmare. The worst experience ever.”

Helpful Report

Posted 6 years ago

“I don't know about their products. I do know about the excessive emails. I've tried many times to get them stopped. Data protection say I've no account and no email addresses. They still come.”

Helpful Report

Posted 6 years ago

“Ordered a £130 mirror +vat 20th January which was in stock and paid in full. Wayfair contacted me to say now out of stock.........:2 months still not arrived, two emails today one will receive in March, other 4 hours later will receive end April......what a fiasco, I don’t know when I will ever receive my mirror and I don’t think they do, no apologies awaiting refund.......:: The first time I have shopped with them and the last and would definitely not recommend so keep your money and go else where for better customer service.”

Helpful Report

Posted 6 years ago

“Order a loveseat sofa from Wayfair and paid the extra to have it delivered on a certain date. The date came but my sofa did not. I contacted Wayfair and the CSR advised me that someone at Wayfair(didn't say who) took it upon themselves to change my delivery date to the next day> I explained to the CSR I chose that particular date because someone would be home to receive the package. She advised that it would be there the next day, however it came two days later, only to be missing sofa cushions and legs for the sofa.”

Helpful Report

Posted 6 years ago

“Rude customers service. Said that my package was on the van, got a delivery time could track the driver and the parcel never turned up. Then when I rang they said it had not been put on the van. (It was next day delivery item). Everytime I rang constant lies - in the end apparently it got “lost” so agreed to send me a new one. In the end I waited 2 weeks to get one coffee table. Which for 130 pounds wasn’t great quality anyway! After all that I never even got a sorry or anything from customer services, I work in retail and I would never treat my customers the way wayfair do. Do not trust this company! Was told everyday I would get a phone call for updates and I never got one... you have to chase them not good enough at all!! They blame the delivery company and the delivery company blame wayfair.. sort it out!!!!”

Helpful Report

Posted 6 years ago

“Same items expensive than other site and return charges are a lot No price match”

Helpful Report

Posted 6 years ago

“Worst company I have purchased furniture from. Never again. I purchased 6 dining chairs (which we needed early) and the delivery date was the following week which was what we needed. Week later we got an email to say the chairs were delayed for an extra month!! If they were not in stock why allow me to buy them? Contacted customer services and they didn't care whatsoever, hardly an apology and no compensation made for the inconvenience so I left it. The next delivery day came, I made sure I had the day off work as it was a weekday. No chairs arrived! I then revieced an email to say the chairs were DELAYED AGAIN, despite already having received an email to say they had been dispatched. Delayed this time for yet another week! A day that I will be in work and unable to be in for delivery. Paid alot of money for a service and SIX WEEKS later I have still not received my item! DO NOT TRUST WAYFAIR. Be surprised if I even receive my item. Absolute joke.”

Helpful Report

Posted 6 years ago

“I was really happy to find a company that is listing prop. 65, and was ready to shop, and be a customer for life. Choose some items, and save those in shopping cart and guess what happend? Price of one item has increased, surprised, not really. After reading their reviews I won't be shopping there. Cons; they are online company, they know what a hassle is to return, and they simply don't care. We"ll see for how long.”

Helpful Report

Posted 6 years ago

“Customer service was the worst. I ordered a quilt set that in one place said there were 9 pieces and another said 5. I received 3. I contacted customer service and I was offered 2 more shams and a 10% refund. I was happy. Tonight I got a call saying I would not be receiving the extra shams and no refund. The most they could do for me was a return label. I love the quilt I bought but so disappointed in the customer service. She seemed happy to inform me they corrected the listing. I asked her, What good does that do me now???? Never again will I order from them.”

Helpful Report

Posted 6 years ago

“I purchased a set of sheets and received a different brand. They said they don’t actually sell the brand I ordered but substitute it with what they consider an equal. They claim they’ve always used bait and switch.”

Helpful Report

Posted 6 years ago

“Full of lies no help whatsoever. Promised call backs didn’t happen 7 days for delivery because obviously your courier service do actually check address as would realise incorrect postcode given but updated within 24 hours. Complete shambles. First time shopping and definitely last. Would never recommend to anyone”

Helpful Report

Posted 6 years ago

“I ordered a wardrobe in December 2018, it arrived in jan 2019 with parts missing. Wayfair told me to assemble to wardrobe and find out what’s gone missing , as they had no idea what was missing, which I think is pretty bad of them. it’s now March and I have half a wardrobe balancing in my bedroom, no replacement parts, and to top it off today I get told they don’t know where the replacement parts are, after promising them weeks ago. DISGRACE of a company they couldn’t care less they are only interested in taking your money in return for inferior service. AVOID WAYFAIR AT ALL COSTS - spend your money elsewhere !”

Helpful Report

Posted 6 years ago

“I ordered a bed and mattress which fair enough came on separate days. When recieving my bed the delivery guy said “it’s not all here your missing a box”. I replied do you know which it will come In broken English “ not my problem!” I waited two days off work, it didn’t arrive. I then phone up to hear I now have to wait another two weeks for the other part to be delivered and no note note was made of that? Yet they knew which box was missing? First time Iv bought of Wayfair wouldn’t recommend.”

Helpful Report

Posted 6 years ago

“I bought a world globe that did not match the description. Ad said green ocean and it was brown. The quality was not good as the longitude lines did not align and it has other flaws as well. Requested a return and sent photos but I did not hear back from them. Very rarely do I write negative reviews. I will not buy from them again.”

Helpful Report

Posted 6 years ago

“I ordered a piece of coral through Wayfair and didn't think the order took, so I ordered the exact same piece of coral from Amazon. Wayfair then shipped the one I ordered and paid $52 for it versus the exact same piece at Amazon for $32!”

Helpful Report

Posted 6 years ago

“APPALLING CUSTOMER SERVICES - ITEMS GO MISSING AND ARE NEVER REFUNDED FOR. AVOID.”

Helpful Report

Posted 6 years ago

“If I could give Wayfair minus stars I would, Ordered a sideboard got someone to build it for me, only one package arrived, part two was missing, got in touch with wayfair, had to wait 48 hours for them to find package, when it arrived it was damaged and the door needs replacing, they said they will send another part two, I ordered this on 1st Feb and was told it would be delivered on 21st, had to phone again, received an email telling me it has been dispatched and they will let me know, then they added that they will only deliver kerb side, told them I live in high rise block and couldn't lift it as it's too heavy for me, they suggest I got a friend or relative to help, its 25th Feb now still heard nothing, really disappointed, would never use this company again, also if I want to send it back I have to take it apart and repack it”

Helpful Report

Posted 6 years ago

“Deliver was delayed three times and when I suggested just cancelling the order, lo & behold a delivery schedule was provided. All of that was fine, until I got my bill and interest had been charged but I had not received the items until after the second bill was sent. I tried to dispute paying interest on items that had not been delivered and after being shunted around four times with no one able to resolve the problem or provide a logical answer, I gave up! They get an extra $73 bucks from me but never again! Besides, I was supposed to get 18 months interest free financing. What a scam!”

Helpful Report

Posted 6 years ago

“Ordered a dog basket that came but the mat was too small...contacted them and they said that they would order one of the right size..since then we realised that we had made an error in our measurements and I emailed them to request a refund and would they send me a return label so that this could be done.In fairness they emailed to confirm the correct size of mat would be sent within days but didnt matter..we had ordered a basket that would not fit....our fault.Next email said it had refunded the £202 to my account and that there was no need to return the bed..we could keep it or dispose of it.This is alledegly a £200 dog basket!I decided to do some searching on the net and found the very same dog basket for £55 from the company that was advertised on the packaging that the basket came in.So they are buying from this company (could be their own company under differant umbrella)and marking up to £202!! no wonder they told me to dispose of it.....something very wrong with this online retail outlet...but hey i got a supposedly £200 dog basket for nothing.”

Helpful Report

Posted 6 years ago

“I ordered a bed that was due yesterday I ordered a bed that was due yesterday. I contacted customer services and they asured me that it would be delivered by 8pm. No bed arrived I have contacted them again this morning only to be told that they have no clue what is going on and they could chase it but wouldn't know anything until Monday. Won't be using them again I'm so angry”

Helpful Report

Posted 6 years ago

Wayfair is rated 1.5 based on 2,302 reviews