Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.50

1.5 Rating 2,300 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,300 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 24th February 2025

Wayfair 1 star review on 20th October 2024

258

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything went smoothly when purchasing our Wrought Studio Spring Street Bookcase until it came to constructing it .The instructions are not very clear and so many pieces look the same .I had lots of items left over and one piece I had to do a DIY job on as there was no clue how it fitted in .The drawers have cheap plastic handles and the drawers don't run smoothly. I in future would only ever buy Ikea self assembly as its so simple and instructions are easy to follow and the quality is far better than this .Took me several hours to construct.I wouldn't recommend this item sorry.”

Helpful Report

Posted 6 years ago

“Almost everything has to be assembled and not always easy. Description not always accurate either.”

Helpful Report

Posted 6 years ago

“Just to put a balanced view I ordered a Chesterfield type Sofa on the 16th October 2018 for delivery on the 19th October 2018 it arrived with a large hole in the back I refused delivery then a new delivery date for a replacement for the 24th October 2018 when delivered and unwrapped the new Sofa had a small tear on the corner arm I refused delivery Now I am told I must wait for a third attempt to deliver a unblemished new Sofa for estimated delivery from 24th/27th November 2018 obviously their delivery service "PANTHER" have trouble delivering Sofas. But I think it is mainly the fault of their delivery service "PANTHER" who are to blame because when I looked inside the delivery van it was packed and they had to put my brand new Sofa ( albeit damaged ) up on end and shoved "TESCO" delivery items into it obviously not very professional new furniture delivery persons.”

Helpful Report

Posted 6 years ago

“Items arrived on time and good quality Would use again.”

Helpful Report

Posted 6 years ago

“Very prompt refund for damaged goods. Really easy online process which involved sharing some photos of the damage.”

Helpful Report

Posted 7 years ago

“Delighted with my lamps, exelent on telephone, gt on delivery!, Will use again, can’t speak highly enough! L Merrill Surrey”

Helpful Report

Posted 7 years ago

“not really happy with their service, driver was late in delivery.”

Helpful Report

Posted 7 years ago

“The Telephone Staff are great. They made sure I had the Item on time as I was going away. Nothing to much for them.”

Helpful Report

Posted 7 years ago

“Large choice of furniture in a variety of styles. Prices seem a bit high in comparison to other websites offering the same products - certaonly worth searching the Web for the same product. Lack of description (materials) and additional images, especially when looking for furniture is annoying.”

Helpful Report

Posted 7 years ago

“I ordered bunk beds and mattresses to go with it. The mattresses arrived ahead of schedule. Great. The bunk beds simply did not appear. It was only when I phoned them they told me they were out of stock. It would have been polite to contact me to let me know, rather than just do nothing. When I actually spoke to their staff they were very helpful and polite. The bed eventually arrived 2 weeks later without problem. I would use Wayfair again, but just make sure YOU keep a close on the order tracking.”

Helpful Report

Posted 7 years ago

“They sent me a bed and the headboard had two buttons that were hanging out of it when I put it together. I don't even know how to fix that.”

Helpful Report

Posted 7 years ago

Wayfair is rated 1.5 based on 2,300 reviews