Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.50

1.5 Rating 2,300 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,300 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 24th February 2025

Wayfair 1 star review on 20th October 2024

258

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible experience!! So far absolute scam!!!! Horrible experience!!! I have ordered a table from them in October, it was supposed to be delivered on 22.11.2019, then on 25.11.2019. On the last date of delivery/ 25.11.2019 , I've been waiting all day for the delivery and keep checking my email for any updates. At some point the status of my order on my Wayfair profile gets updated with adviced delivery on 03.01.2020!!!!????!! I did not receive no call, no message ,no email!?!?!? Just the status got changed! Wayfair saying can't do anything!?!?! So I'm buying a new dinning table for Christmas, 2-3 months in advance and I can not even get it on time for Christmas!???! No one even get in touch with me!!! I had to stay home all day waiting for that delivery and we even put away the old table as we've been expecting the new one today!!! And the absolute nonsense is there response, you see it turns out they don't have the parts to make the order so it is not their fault???? I wonder is it my fault than?? I think of a purchase as a contract between the seller and the buyer, I'm responsible to make the payment and to receive my item and they are responsible to provide the item and to deliver it on time and in condition as described. Well from my experience it's a complete scam!!! I would advice everyone to go anywhere else but Wayfair! I wouldn't trust them never again! And everyone around me is absolutely disappointed and will never buy from them!!! Absolute scam, take your money and leave you without even an acceptable salutation!!!! After leaving my first review they sent me and email with 10% off one future purchase by the end of January lol How is some pennies off something that will bring them profits ,and I will never even by anyway, will compensate me, will bring me a table to eat on and help me accommodate the 12 people I'm expecting on Christmas day?????!!! Absolutely joke!!!”

Helpful Report

Posted 5 years ago

“Way overpriced. Would never buy here.”

Helpful Report

Posted 5 years ago

“Ordered a chair, received email to say delivery today. Website wouldn't allow me to track the order for times etc! Called and was told delivery definitely between 8.30am to 10.30am. No delivery of the chair. Called again a couple of hours later to be told nothing they could do, the woman even said she didn't care I replied that's poor customer service? She continued well I cant change anything. So at 4.15pm I called them again to be told exactly the same that they didn't know where the chair is ??? So I'm still waiting?? Such a poor service!”

Helpful Report

Posted 5 years ago

“Terrible delivery and returns/refund service. Be aware!!!! Goods not delivered by date because courier /wayfair cannot trace them. Be patient they keep emailing. How patronising!!! They wont refund my money(approx£130) until their goods are found. How on earth is that my fault? They are at fault but want to keep my money. So far ive had emails from at least 6 different people too. Ive tried phoning the courier but the number on the card dosent work either and they dont answer my email. Wayfair are scamming me...no other word for it. Wont be using them again. Be warned.”

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Posted 5 years ago

“Terrible delivery service. Would NOT use wayfair again! Would not recommend”

Helpful Report

Posted 5 years ago

“Had a delivery date, took day off work !! No delivery no Contact from Wayfair or delivery company. Phoned Wayfair to complain and was told they would get in touch with the delivery company. Still waiting, no delivery, no Contact !! Totally terrible customer service and wouldn’t recommend them in a million years. Totally unhappy with their service”

Helpful Report

Posted 5 years ago

“Awful service! I placed an order, it was cancelled and I wasn’t explained what the problem was. When I called no one helped me with my order, Even when I provided all my confidential information! Now they want me to pay only with check and only the payment will take 7-10 days, which is ridiculous in 2019. The service wasn’t helpful at all, wasted my time!”

Helpful Report

Posted 5 years ago

“I will order with Amazon, Wayfair return policy is a good way for them to make money, stay clear of Wayfair at all cost. What ashamed because they have some good products.”

Helpful Report

Posted 5 years ago

“Will never use again! Avoid at all costs! They need to sort out their distribution and delivery issues coupled with their haphazard internal processes. I have lost three work days trying to get chairs delivered from Wayfair via XPD. There was no apology, no explanation, no ownership of the process. It has been needlessly stressful dealing with them. I still haven't received a refund. I have raised this with Wayfair but was told that they cannot control distribution. I will never buy from Wayfair again. This has been a horrendous experience. I don’t even want to give one star!!”

Helpful Report

Posted 5 years ago

“I need to think twice if I am ever to order from Wayfair again. My first order and nothing but issues with shipping and delays and their customer service is some of the worst I have ever seen. I ordered a patio set from them and followed up on delays in shipping and they had nothing but excuses. One rep said one thing, another said another thing and no one could get their story straight. They ended up cancelling one order and giving me 10% off next order but why would I ever buy anything from them again. Shabby practices and unreasonable shipping expectations make this company hard to do business with.”

Helpful Report

Posted 5 years ago

“Ordered a throw as a Christmas present which arrived scuffed and in turn packaging. Customer service was brilliant. Answered phone promptly, requested photos of damaged item and sent replacement within 2 days.”

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Posted 5 years ago

“Worst experience ever. Ordered wardrobe in June. Parts arrived in September, 6 pieces damaged. Complained and provided replacements after 1 month. 1 month later they deliver the wrong parts. replacements ordered, 3 items arrived instead of 4, and guess what? 2 were damaged. It is November. I've been living out of suitcases for 2 years, and Wayfair cannot send a wardrobe without damaged parts. Have explained packaging is bad and the quality is bad, yet they don't seem to improve on this. Have now requested a full refund and collection of the parts. Never ordering from Wayfair again.”

Helpful Report

Posted 5 years ago

“Place is a joke...sent the wrong item and they want me to pay £20 to return Stay well clear of these insects”

Helpful Report

Posted 5 years ago

“Wayfair never again for me I’m afraid. Ordered 1 bed frame and 2 mattresses from them. Lots of mixed messages re delivery time. The delivery driver was very rude and dismissive. Had a further delivery from Parcelforce that day and delivery man could have taught wayfair delivery guy a few manners. We spent hundreds of pounds but Wayfair will not get another penny from me. Teach your delivery people manners not rudesness.”

Helpful Report

Posted 5 years ago

“Ordered a Bedframe, Est Dev Date 6th Nov, still hasn't arrived despite their promise. Shocking service, Please avoid buying from these and go elsewhere as it will help reduce the pain and inconvenience caused by sleeping on the floor.”

Helpful Report

Posted 5 years ago

“Ordered bed for daughters new room, emailed the day before it was due to arrive to say there had been a technical problem and it wasnt in stock and therefore the order shouldn't have went through. Even though checking the website its saying it's available still. USELESS! Now have a fully decorated room and no bed.”

Helpful Report

Posted 5 years ago

“Ordered a pouffe which cost £85 which looked great on web page but when came did not match the one on the web page so I have returned it and they have charged me £6 for postage even though the item was inferior to the one advertised on web page, please don’t buy anything from them as they sell junk.”

Helpful Report

Posted 5 years ago

“Ordered a sofa, it said in stock delivery 6th November. Delayed and only knew as I logged into my account the day before to get a time. 2 weeks later still no sofa, still no delivery date. The dates when you order are lies! My compensation, 10% off my next order. Like there will be a next one...”

Helpful Report

Posted 5 years ago

“I ordered some lace kitchen curtains from Wayfair. They cost me about $60, could get the same thing from Giant Tiger for $7. I have bought hundreds of items from Amazon, always free returns, with Wayfair, they wanted to charge me almost $20 for postage for the return!! My 1st order...NEVER again.”

Helpful Report

Posted 5 years ago

“I’ve got to say. I don’t get it. We’ve ordered a few things before. Slight damage to which they fixed without question. Even got £100 knocked off one item because they couldn’t source replacement part. All good right! Fast forward a year and we ordered a few more bits. Two items so far are faulty. They refunded and told us to dispose of them. Dressing looking at the third item. How can a business run like this? I am coming to the opinion that they source end of line / spoils for next to nothing and then work on the basis that most are going to be ok. If a customer complain resolve if possible but bin the product and refund at worst case. 3 times we’ve sent something straight to the tip and got our money back. Just so weird and wasteful. Customer service is good. And if your handy, you might get a decent bargain if you complain. But if you want stress free. I’d go somewhere else.”

Helpful Report

Posted 5 years ago

Wayfair is rated 1.5 based on 2,300 reviews