Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.50

1.5 Rating 2,302 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,302 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 24th February 2025

Wayfair 1 star review on 20th October 2024

258

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking service and would never order from them again, avoid them Placed and order and received a delivery date, checked on the day to make sure my order was on the way but was told there was a delay, couldn’t give me any information or say when order would arrive, waited all day for an update, called next day and told I would get an email with an update on when my order would arrive. Received an email saying there was a delay and that they needed 2 days to investigate, called 3 days later and told there was still a delay and my item still hadn’t been shipped, it could be shipped in 5 days but could guarantee that it would be and also could confirm when I would get my item. After 5 days of calls they do not know when my order will be shipped, when I would received confirm of a new delivery date or when it would arrive. They are happy to take your money but have no concern about actually getting the product that you have already paid for to you This was my first order with Wayfair and will be my last, have also told friend and family to avoid them Spend your money elsewhere where you will actually get what you pay for”

Helpful Report

Posted 5 years ago

“Courier lost order and still waiting 10 days later for refund! No one can resolve over phone - shocking service!!!”

Helpful Report

Posted 5 years ago

“I bought duvet with matching pillow cases and was charged £5 for each item even tho they were delivered in one package and even tho the size of the pillowcases was negligible. appalling. Will never ever ever use them again”

Helpful Report

Posted 5 years ago

“Ordered cot from Wayfair for my 5 months old baby, received text message said "Scheduled for Delivery - Route 58 - ETA: 9:28am to 11:28am", NEVER NEVER sent at all. It already been 6 days, I called them everyday, they said they will try to find what is going on, NEVER EVER COME BACK TO ME! I am still do not know where is my parcel! Just check online, it said "RETURN LABEL CREATED" ...”

Helpful Report

Posted 5 years ago

“Ordered wardrobe on 5 day delivery window. As the couriers were grumbling about having to carry it up a single flight of stairs (I paid for 2 man service to a room of my choice ) I realised that the dimensions were wrong and the wrong item had been sent. I refused delivery and am now advised that there’s a 3 week wait for my order due to a ‘credit recovery’ issue..... I’ll be seeking recovery of my credit from my credit card company and won’t be using again...... Avoid - this company is a cashflow scam......”

Helpful Report

Posted 5 years ago

“i have order goods of wayfair over week ago one parcel has come sent the wrong size so having to send it back they are charging me £8 pounds to pick this up still not got the other good i have order will not be using them again very poor”

Helpful Report

Posted 5 years ago

“Fake company..waiting since 1 week for a return item to be collected. three dates were given but noone turned up. Such a waste of time.”

Helpful Report

Posted 5 years ago

“Most items dont get to canadians. CANADIAN SITE IS A "Fantasy". No items to show practically! !!!”

Helpful Report

Posted 5 years ago

“Absolute scam of a company. Order never turned up, Wayfair said they didn't know what happened. Then they say they will refund me minus a £50 return fee??? Return of what? Nothing was ever received. This company are great until something goes wrong and then you will be met with zero information and no customer services.”

Helpful Report

Posted 5 years ago

“Order placed in August. 44 days later and still no order delivery! Tried contacting the courier company - no reply. Tried phoning Wayfair who promised to chase it up immediately - 3 days later, guess what ... no reply. Terrible service.”

Helpful Report

Posted 5 years ago

“I don't know about Wayfair, but delivery service is the worst ever experienced. Been waiting days, no updates, no contact, no delivery. No option to contact delivery company - phone calls remain on hold and then drop when you finally get to "position 1" (after average 30-40min wait). No "live chat" button on website as advertised. No response to email contact. Have I been scammed by a bogus company? Do Wayfair and XDP delivery exist in real life?”

Helpful Report

Posted 5 years ago

“So we pay for delivery service to deliver our order to our door. Wayfair took my payment sent me an estimated delivery date which was yesterday. Arranged to be home, but then nothing came. Now I arranged to be home for the delivery yesterday and today I had an appointment. Luckily the delivery man calls the intercom saying delivery, I then proceeded to open the main gate to our block. No delivery man ever arrived at my door or even came into the block. I waited few min then proceeded to check up on the delay. Got to the main road and no delivery van. The guy had already left. Now tracking email to track my parcel still says the parcel is somewhere in Germany Dortmund. So why is it also not tracking my parcel correctly. I called up wayfair n nice gentleman tried to assist me but said if the delivery man drove off he wont be coming back until Monday. Monday -Friday I wont be home as people obviously work and pay for deliveries to be dont at specific times when we can arrange to be home. No sry no safe place to deliver a big massive rug, Wayfair should ensure good customer service if they specify a specific date then deliver by that day or send a notification if it is arranged for an alternative day. This is my first EVER experience ordering from Wayfair and will definitely be my last. I just want my parcel now or full refund including my delivery fee as I was home and no one even came to knock on my door.”

Helpful Report

Posted 5 years ago

“Taken payment, no record of order. Website isn't working, processed payment, no order confirmation, no record of order. Contacted 'customer services' to be told as we don't have a record of your order we cannot help you, and hopefully it will get resolved soon. Great(!) Thanks(!) NO issue taking payment though ey? And they refuse to tweet customers to let them know they may or may not have an order places but guaranteed payment taken as it's an 'isolated' issue. How do they know? Never ordering from Wayfair again.”

Helpful Report

Posted 5 years ago

“I would also put 0 star if i i could. ordered sofa was given delivery date for 5 days later was very happy. On the day of delivery i got email saying that it was cancelled as i needed to verify payment detaild as it may be fraudulent which looks like it is rubbish as i see from many reviews that all had the same problem and when i wanted to reorder it was giving me a 2 week delivery date which i didnt want as its too late for me. WHAT A WASTE OF TIME!!!! I am really annoyed as it looks like they keep on fooling all of us. It seems a proffessional company but its really rubbish. DONT USE!!! Found the exact same item on amazon with quicker delivery!!!”

Helpful Report

Posted 5 years ago

“after 10 day I am not able to get a refund, no one know why and why they have not sent the money back - they very polite and understanding but no one know why I they not sending money and all I am getting it a promise they will keep look into it. so far I spoke with 7 customer representatives and sent 4 e-mail. They did however collected the faulty product”

Helpful Report

Posted 5 years ago

“DOESNT EVEN DESERVE 1 STAR !! Ordered a bed and a mattress and told it would be delivered in two deliveries one on Tue and on on Wed. Got a text the day before to say it would be with me (mattress) and then a text on the day to say it would be there by end of the day - fab service and it arrived as stated The bed however has gone missing, no word of an ETA originally so had to wait in all day for delivery that didn’t arrive. Called customer services to be told it would be investigated... and this would take days to investigate and give the courier time to find it etc etc - crock of rubbish. As a gwg they sent me a 10% code off my next order - this will happen next to never!! Plus that would have to another 40 odd quid to avoid delivery charges and then again probably more lost items!! Got a text today (1st Oct) that bed would be delivered between 628 and 828 ... happy days ... sat waiting ... got an email at 7 that the courier had attempted delivery... ?! Strange that cos no one had been on my road never mind to my door - you think I would notice if not hear a delivery van!? Avoid like the plague - I will be getting a refund and shipping elsewhere This is not the first time Wayfair has been cr*p - my parents have used them twice and twice items have been damaged and a pain to return and refund !!! Steer clear !!!”

Helpful Report

Posted 5 years ago

“Avoid avoid. I ordered a car bed, got the delivery date, someone took time off to take delivery. On the day of delivery I got an email that the delivery was being put back by 10 days. I complained but was wasting my time- find a reliable firm to spend your money with and avoid this bunch of third eaters like the plague.”

Helpful Report

Posted 5 years ago

“My double bed went missing, and instead of sending out a new one whilst the delivery team done their investigation they just told me that the investigation would take 5 working days and if they still hadn’t found anything they would then send a new bed out. This is my first time shopping with Wayfair and I won’t be in a hurry to do so again, I definitely won’t be recommending them to anyone either.”

Helpful Report

Posted 5 years ago

“AVOID !!! If I could I would give 0 stars. I ordered a sofa and the order was cancelled because apparently they thought it was fradulent. Never had this problem with any company. They failed to notify me about this cancellation and when I finally got an e-mail that I can re-order, the sofa I wanted was gone !! In addition, the person I spoke to on the phone has hang up on me !! Won't be ordering with this absurd excuse of a company no more. AVOID. Heard quality is poor too.”

Helpful Report

Posted 5 years ago

“the quality of the products is very poor. It is not what is presented on the website images. I thought it would be illegal”

Helpful Report

Posted 5 years ago

Wayfair is rated 1.5 based on 2,302 reviews