Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.50

1.5 Rating 2,301 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,301 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 24th February 2025

Wayfair 1 star review on 20th October 2024

258

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“852 / 5000 Wyniki tłumaczenia The work was terrible, everything was fine until Sarah Murray and Jurrien Heynen came. Treat people are terrible. Complete ignorance. Sarah selects employees only with those who will go for coffee, she ignores people, she cannot say good morning. He signs up for psychological help and he can't talk to people, he doesn't care about them. The same goes for Jurrien Heynen, cutting costs is his specialty, all to get through the probationary period and show the numbers for the bosses. Dismissal of cleaners at the expense of workers' health - Covid 19. They both release people without reckoning with the fact that there is more and more work, more duties. They offer meager money for hard work. Their priority was to reduce the salaries of all workers. Sarah Murray is completely unable to lead people, she resolves her ideas over the corpses, she does not respect people.”

Helpful Report

Posted 4 years ago

“Wayfair is one of the worst website you can order from. Honestly I’ve had one of the most horrible experience when ordering a cot and some other baby nursery furniture. The delivery was suppose to be within a week but so many sooo many mishaps were happening they the delivery date got changed three times and even then they ohh delivered half of the package. I was so fed up that u just asked for my refund and cancel the whole thing. I just wish I never had to order from this website they wasted so much my time especially with a baby that desperately needed a cot. Don’t waste your time in wayfair!!”

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Posted 4 years ago

“waited 3 weeks for an order and then discovered myself it was cancelled never shop here again !!”

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Posted 4 years ago

“Worst experience ordering bathroom vanity. Delayed the delivery day two times and called again on same day for one more month delay and no compensation for this horrific show. Worst company torturing customers. This kind of on line company must be removed.”

Helpful Report

Posted 4 years ago

“Jokers changed the delivery date of my sofa on the DAY is was meant to arrive. I was even told YESTERDAY that it had been shipped. Complete time wasters. Avoid. Now I have no sofas, and no wages for today.”

Wayfair 1 star review on 15th April 2021

Helpful Report

Posted 4 years ago

“Waited over a month for a doormat to arrive as it didn’t one on time. I was provided 4-5 delivery dates but no tracking or updates after ordering. Contacted customer service daily who couldn’t provide much help and some of them lied that it was being delivered. I was passed on to 4 specialist teams to investigate and given false promises. Still never got my item so ended up cancelling! Terrible service, waste of time, don't even bother!”

Helpful Report

Posted 4 years ago

“Chair leg assembly delivered with damaged bracket. Had a series of daft emails trying not to replace it - being going on now for 2 weeks.”

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Posted 4 years ago

“purchased a patio awning and paid for installation. They sent a person with no experience and had no idea how to install, then charged me to return the item. Do not buy anything from them, awful customer service and cheap products.”

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Posted 4 years ago

“Promised 2 days delivery Hermes have my parcel sitting in there depot for 4 days now, I would never recommend way for whilst they use these useless couriers. Which is a shame as they not bad company but if they want to keep a good reputation message to them is use a proper courier and those cowboys.”

Helpful Report

Posted 4 years ago

“Glass table was delivered in tiny pieces. Replacement was ordered which never came, next week it’s out for delivery but never came. Next week, we are reaching out... they said that a lot!!!! But they didn’t reach it. The final request again it was on its way, but I checked on the site and the glass top that’s on its way is out of stock for 2 months. I mentioned this and got a refund for the glass top. So we are 6 or 7 weeks into this so far. I have table legs and 4 chairs, but a refund on a table top. Off we go again, I reject the whole order and get a refund ( got to say they refunded without question, they were good for that and thanks ) the legs and chairs are going back. But..... the courier only shows legs going back on their tracker. 3 times, 3 times, 3 times so that’s 3 times..... I confirm with Wayfair are they picking up the chairs, yes they are it’s on the schedule. So when they come to collect the legs and say the chairs are not on the schedule by now me, you, and everyone kind of expect it. They will now be collected on Monday. There’s some nice people at Wayfair but ultimately I can say all those I communicated with either lied or got it wrong. Never again will I buy from them. Never again can I trust them.”

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Posted 4 years ago

“I ordered a wide velvet reversible sofa with chaise by all modern from Wayfair. The sofa cushions did not match the tone color of the chaise. I received 1 out of 5 pillows. This sofa was NOT INEXPENSIVE. So disappointed. I sent it back (had to package it back myself!) but I have not received my refund after 6 days. I won’t be buying ANYTHING from Wayfair again.”

Helpful Report

Posted 4 years ago

“If I could give zero stars I would. Purchased an item from Wayfair and received only the portion of the item. In my confirmation it stated I purchased the full item at the listed price. However their was glitch in their system and charged me the wrong amount and sent only a portion of the item. My only options were to return the item for " free " WHICH THEY SHOULD TAKE BACK THE WRONG ITEM FOR FREE ANYWAY or a 10% off coupon for the full amount (that they did not list at the time of purchase and is a significant difference from what was listed on their website). EVERY CUSTOMER GETS 10% off coupons. This does not assist a customer with an ERROR they made on their end in anyway as you are doing " nothing " different to help a frequent customer. Very disappointed.”

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Posted 4 years ago

“Purchased a chesterfield sofa, which had been listed as "GENUINE LEATHER" for $2000.00. When the sofa was unpacked and examined, the label attached to said sofa indicated that the sofa was 100% polyester! I immediately called wayfair and informed them that they had sold the sofa under false pretenses and I wanted my money refunded to my card and I wanted the sofa picked up and returned to wayfair! They stated that the refund would take place immediately, minus a return shipping fee of $111.00! Wayfair should have covered the return shipping fee since they sold the sofa through "FALSE ADVERTISING". I am also referring this incident to the New Mexico attorney General consumer protection division!”

Wayfair 1 star review on 27th March 2021

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Posted 4 years ago

“I had an item in my cart but did not complete checkout because I was having trouble using one of their 10 percent off codes. I went back the next day to complete checkout and the sale price went up 4o percent and still said sale. Called up I was told prices can change daily. BS if you ask me.”

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Posted 4 years ago

“Absolutely awful customer service as bed arrived damaged and after endless emails, I am no further to getting this resolved. I have been promised the damaged part on multiple occasions and a month later nothing has arrived Avoid Wayfair like you would avoid the plague.”

Wayfair 1 star review on 25th March 2021

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Posted 4 years ago

“Placed a large order and on returning some of it found out i had to pay for each individual item to be returned. An absolute rip off and terrible customer service when i phoned. Not interested in helping out. I won't be placing another order with this company”

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Posted 4 years ago

“WAYFAIR are a rip-off. Just a head’s up for everyone out there. We have just been ripped off big time by Wayfair! We have been charged nearly £100 more for an item we have just purchased. That’s nearly a third more than the asking price. And Wayfair would have bought it even cheaper! How much profit do they want? We have contacted them and basically they couldn’t give a Damn. If you see anything on Wayfair check with the people supplying the product to see if it’s cheaper, don’t make the same mistake as us. A very expensive lesson learnt! 😡”

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Posted 4 years ago

“They say they lost my order and blamed the courier. And then the second order, yes I am stupid. Also never turned up! Stay away from them. Not worth the hassle.....”

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Posted 4 years ago

“I would stay well away from Wayfair, I ordered a bed to be delivered on the 4th of March and still not arrived. The item was dispatched but has been sat with the courier for 8 days and no attempted delivery. I proceed to ask for it to be cancelled and a refund to be given only to be told that they can't refund me as the item is with the courier. The courier is making no attempt to deliver and wayfair won't do a single thing about it,, customer service is a shambles and from what they have said I won't get a refund they just keep fobbing me off with ohh we are looking into it and I have to wait another week until its looked into AGAIN.STAY WELL AWAY”

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Posted 4 years ago

“Waiting months to receive 2 chest of drawers. First arrived damaged and the second arrived next day looking like it was crushed by an elephant. This is not the first time this has happened to me from buying goods from Wayfair and although I received refund the whole experience is horrible.”

Wayfair 1 star review on 10th March 2021

Helpful Report

Posted 4 years ago

Wayfair is rated 1.5 based on 2,301 reviews