Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.50

1.5 Rating 2,301 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,301 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 24th February 2025

Wayfair 1 star review on 20th October 2024

258

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was late and packaging was damaged. I made a complaint and never heard nothing. Would never buy from them even if their furniture was free”

Helpful Report

Posted 4 years ago

“I had a tribble experience with Wayfair. They canceled one of my order because of Wrong Pricing! They gave me a delivery time between 6-13 February and after i paid for the bed, The delivery time change to After March 8th! Unprofessional and UNHELPFUL customer service. They do not give you a acceptable response and one of them closed his conversation on me in chat. Very rude and unbelievable . I had to wait for a queen bed more than one month . Wayfair has Some STRANGE POLICY too , read carefully before purchasing. I do not recommend this company to any one, Amazon is pretty safe with a strong customer service with same prices .”

Helpful Report

Posted 4 years ago

“DO NOT ORDER FURNITURE FROM WAYFAIR DURING COVID. THEY ARE NOT DELIVERING FURNITURE TO YOUR HOME. THIS IS NOT COMMUNICATED ANYWHERE UNTIL IT ARRIVES! If you live in a building, very heavy, large items will not be delivered to your home. You will have to figure out how to get the furniture to your apartment. This is the equivalent of leaving someone's heavy furniture at the end of the road. Absolutely ridiculous. They need to COMMUNICATE THIS VERY IMPORTANT piece of information to consumers so we have the opportunity to use another furniture company that delivers to our door. I absolutely would not have ordered anything if I knew this. This is absolutely an excuse of convenience as everyone else is delivering directly to homes. And they quickly put the blame on their delivery agents as though it's not their responsibility to manage, nor communicate this before orders are placed. It's also worth noting my very quiet building is fully managed, they wouldn't even need to press the floor as it's done by reception. It has wide hallways, cleaned daily and everyone you may see all wear masks. The 3 lifts are virtually empty during the day and if not empty, another lift will arrive in 10-30 seconds.”

Helpful Report

Posted 4 years ago

“Wayfair is fake and unprofessional. Sold a $3,000 hot tub that broke a months and is denying the one year warranty. Selling broke old items.”

Helpful Report

Posted 4 years ago

“I hope i can gave the Wayfair ZERO star. I have a tribble experience with them. They canceled one of my order because of incorrect pricing and i have a lot of problem with my second one too. They did not gave me the delivery window after 15 days! Very unhelpful customer service. Please stay away from this company and these people who just take your money and no excuse for any theirs's fault. Definitely do not recommend any one .”

Helpful Report

Posted 4 years ago

“Poor quality item and bad customer service, late delivery, no returns procedures in place .... terrible! I still have the item and still waiting for it to be collected weeks and weeks later.”

Helpful Report

Posted 4 years ago

“Bunch of pedos Peta-files https://www.wusa9.com/article/news/verify/wayfair-viral-claims-human-trafficking-fact-check/507-020359b3-f3a6-4d3f-a964-6f570b01e4b5 https://www.youtube.com/watch?v=8AHOqkyasuQ”

Helpful Report

Posted 4 years ago

“Wish I had never heard of the company. Item never arrived despite being given numerous delivery dates. It was a birthday present so very disappointed. Wish I had read the reviews first. Never use this company.”

Helpful Report

Posted 4 years ago

“I ordered I living room unit and a bathroom unit - living room unit in the picture was really tall long glass doors and above the until were very high windows - when the unit arrived it was in a small box and half the size - the doors wouldn’t close and the shelves kept falling - was refunded and told to keep it - it went to the tip - the bathroom unit nothing lined up the draws wouldn’t close and the door again wouldn’t shut - and the back panel was to small for the back so there was a gap - sent them photos refunded for this and it went to the tip with the living room unit - not high quality but expensive cost”

Helpful Report

Posted 4 years ago

“I ordered something for my patio - I never received it and they magically can't find my order details even when I emailed them their own invoice confirmation and the bank transaction from their company. They just won't give back the money - THIS IS JUST A SCAM COMPANY. BEWARE - DO NOT BUY FROM THEM OR THIER PARTNERS -CSN Stores: Joss & Main | Birch Lane | All Modern | Perigold They should be ashamed and most of the authentic reviews are very very bad.”

Helpful Report

Posted 4 years ago

“I would recommend that no one EVER buy ANYTHING from wayfair. I ordered a desk for my teen daughter for Christmas in early november which was supposed to arrive in 2 weeks, it has been 12 weeks now and no item, no refund. I have complained many times to their customer service email and still no one has been able to refund me or get a desk to me. This is a seller that will NOT make mistakes right. It feels like I have been robbed for hundreds of dollars by wayfair.”

Helpful Report

Posted 4 years ago

“If I could give zero stars I would. I ordered a solid oak TV cabinet through Wayfair, as the lead times where short. Unfortunately Wayfair have failed to deliver on 3 committed dates and now say the item is lost. This is not a stool or a plant pot. Its a huge piece of furniture! I have been back and forth between Wayfair and their courier, with each blaming each other. So now the icing on the cake is that I have to wait until their internal investigation has finished before I get a refund! A process that I frankly don't see as my problem, the furniture according to their courier has never been passed to them and Wayfair can't find it in their warehouse. But this means I cannot get a refund until they resolve it between them. Great customer service Wayfair, hold on to my money until you sort your internal processes...!”

Helpful Report

Posted 4 years ago

“Told my order would be delivered on 27 jan got an email on the 28 jan to say it may be here on 5 th February not good enough”

Helpful Report

Posted 4 years ago

“Bedbugs on mattress thing fingers missing broken looked horrible order a wreath look like dollar tree payed 260 for look like 35 dollar wreath and got statue they wanted pics some guy named Ryan told me send pics he couldn't see so I sent 30 pics still couldn't see so I said forget it beware of merchandise”

Helpful Report

Posted 4 years ago

“Terrible products on Wayfair. If you return an item they don't let you review it so they are a very bias website. Don't believe any of the product reviews on this site. They only let you review if you keep a product. Very poor quality of items for the price you pay. Shop around for better products/prices. Do not order from Wayfair.”

Helpful Report

Posted 4 years ago

“Placed an order for a desk, told it was due to arrive by 13th Jan. still waiting and no-one at Wayfair has any clue where my order is. I apparently can’t cancel it as it is ‘preparing for despatch (it’s been showing this status for 2wks now) so they’ve taken my money but I have no desk and no answers as to when I will get a desk, but I can’t get my money back apparently. Robbing, clueless, incompetent idiots. DO NOT BUY FROM THIS COMPANY.”

Helpful Report

Posted 4 years ago

“Poor service, products and refund process.”

Helpful Report

Posted 4 years ago

“I ordered the Amelia sideboard from Wayfair in October 2020 which is from a company called Tenzo in Sweden. I’m constantly having to get replacement items as they are damaged during shipping due to the shoddy packaging from Tenzo. Wayfair are not prepared to offer compensation for the hassle & shoddy service I’ve been receiving since. They have responsibility working with Tenzo & any other 3rd party company to ensure items are delivered to a satisfactory standard if they want to keep a good name for themselves!! I have ordered several items previously from Wayfair & have been pleased with the delivery & the product, but in this occasion they have let themselves down big time not offering any monetary compensation for the hassle I’m receiving to try & get the sideboard I really wanted.”

Helpful Report

Posted 4 years ago

“Awful. Refused a legitimate cashback claim I was relying on. SCAM ARTISTS. I'll never buy from wayUNfair again.”

Helpful Report

Posted 4 years ago

“Bought a shed via Wayfair about 18 months ago , spent more money on it to make good and to do what you would expect , absolute rubbish ! Would never but from Wayfair again ! Lucky to get 1 star”

Helpful Report

Posted 4 years ago

Wayfair is rated 1.5 based on 2,301 reviews