Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.50

1.5 Rating 2,303 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,303 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 24th February 2025

Wayfair 1 star review on 20th October 2024

258

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I waited for two days for courier “Hermes” to deliver and apparently I wasn’t in my own home? Ridiculous! Then wayfair states my chandelier would be returned to them, and they would deliver again. I asked when a few days later and it transpired they have given it to another person. Now I have to wait for 2 months for a re stock. Shocking service from start to finish. I will never use them again or “Hermes” courier”

Helpful Report

Posted 6 years ago

“Had a problem and it was sorted out in 48 hours thank you wayfair”

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Posted 6 years ago

“Outstanding range of products....excellent customer care and really fast service, prices are keen, returns or other issues dealt with fast. Good company. Recommended.”

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Posted 6 years ago

“App easy to use, ordered multiple times, no issues, good delivery, great products and value for money”

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Posted 6 years ago

“I have ordered a kitchen stool bar, three of them of total £360 paid by Amex as they accept. They call me some many times and emailed about this transactions saying Amex stopped, after speaking to Amex they say the problem is with wayfair, wayfair asking for a bank statement with proof their taking this amount I refused as its my personal statement so they refuse to proceed with transaction. Unbelievable! In the end I order same bar chair for other supplier with next day delivery. Such a poor servise from wayfair”

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Posted 6 years ago

“we ordered wardrobes from wayfair they where delivered so two days after we decided to order two bedside cabinets they never arrived on the due date so phoned wayfair to ask why they had not been delivered apparently the courier would not deliver them so the warehouse cancelled them so asked if I could reorder because they matched the wardrobes so paid again these cabinets should have arrived this week got a email today saying sorry out of stock will be delivered 30th january not happy my lamps are on the floor sold my bedside cabinets NOT HAPPY”

Helpful Report

Posted 6 years ago

“Send me a desk and was damaged, asked them to pick it up and refund me, they old me UPS would be picking up next day and they did not arrive, I phoned wayfair and they assured me UPS would pick up the next day so I waited all day again for nothing. After 3 days of messing around they finally told me that they wouldn’t be picking it up and I could dispose of the item myself ... Safe to say I now have a desk that I paid nothing for but don’t buy with this company they’re dreadful.”

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Posted 6 years ago

“good products so far happy with experience”

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Posted 6 years ago

“Excellent customer service, I ordered a beautiful rug and two other items. However I have had problems receiving one off my items due to one off the courier being yodel. Bamber bridge depot to be specific. Otherwise pleasant experience look forward to using them again as long as the item isn’t coming for the bamber bridge depot!!!”

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Posted 6 years ago

“superior customer service. huge variety of items.”

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Posted 6 years ago

“Love my mango TV stand looks great goes with my coffee table bought from Wayfair couple years ago.The delivery was quick would of waited weeks from any where else I was very happy & will be ordering again 😁”

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Posted 6 years ago

“Delivery was super fast, item was extremely well packaged and was excellent quality and value.”

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Posted 6 years ago

“Ordered a rug, tried to cancel it within hours of when it was ordered but they refused to cancel it. Who does this?”

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Posted 6 years ago

“Delivery day could not be selected, or even known in advance. They suggested i get my mattress delivered to my work address and bring it home on the bus.”

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Posted 6 years ago

“Almost everything has to be assembled and not always easy. Description not always accurate either.”

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Posted 6 years ago

“I sent an email asking if they would lower the price on a specific pair of lamps. The email I received back was written so poorly with horrible grammar and rude (!!) gestures. "We don't change prices!!" Well, technically you do. Because my email was prompted at looking at the sales ad you sent me. You had discounted prices on many lamps. So actually my request was quite reasonable. If you want to improve on your customer service skills a proper email would have read more like this: "Thank you for contacting us! I've taken the time to research your request, and unfortunately I do not have a better price to offer you on (name product specifically) at this time. We appreciate your business! Please let us know what we can to to serve you! And sign off properly. I got what looked like a response from an angry storefront owner who would just as well yell at you to your face vs offer a sincere desire for helping me.”

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Posted 6 years ago

“Delivery was not on time quality was so poor I am returning items which they are charging me £50 I will never order from them again ever”

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Posted 6 years ago

“Item was far larger than expected. No sizes given in the description. £4.99 to return with no option of going to the Post Office. Will not be buying again from Wayfair”

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Posted 6 years ago

“I bought several items and I am so happy because they all work well together. Also I am getting ready to move and have been requesting swatches, they are always shipped in a timely manner and the team at Wayfair is so helpful Excellent quality and very reasonable pricing too!”

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Posted 6 years ago

“quality of product , the pricing & fast shiping”

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Posted 6 years ago

Wayfair is rated 1.5 based on 2,303 reviews