Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.50

1.5 Rating 2,303 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,303 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 24th February 2025

Wayfair 1 star review on 20th October 2024

258

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“delievered me wrong order did not deliever the new order on time. Rep on phone completely misinformed me”

Helpful Report

Posted 6 years ago

“Ordered an item and got it on Saturday rather than expected Monday so pleased with the quick deliver. Item was much more robust than expected too!”

Helpful Report

Posted 6 years ago

“Multiple missed delivery times despite assurances from Wayfair including evenings spent on a building site waiting for product to arrive. No communication from couriers used by Wayfair. Total disregard for customer, first and last time using this shoddy outfit.”

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Posted 6 years ago

“used them a few times Diliverydates always on time or earlier Good quality goods”

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Posted 6 years ago

“Worst shopping experience ever! Ordered a door to be delivered 3 days later, after 2 weeks 5 delays and various phone calls still no door. I couldnt even get to speak to a manager!”

Helpful Report

Posted 6 years ago

“Terrible returns policy- prohibitive and wasteful, not just expensive (£6 per style, so if returning 2 items £12 and so on.... even to the same address!). If this is their attitude to customers, and to the environment then I wonder what else they're doing.”

Helpful Report

Posted 6 years ago

“Terrible company do not care about their customers. Ordered delayed by 1 week due to loading error left to sleep on mattress on the floor. I was given no priority. Complained and given 10% off next order with a 2 month expiry date. Insulting. Just another way of getting more money out of me. Left feeling unvalued. Will not be using again.”

Helpful Report

Posted 6 years ago

“Account hacked and orders placed with my account details using a different email address. Locked out of my own account with at least one transaction showing as £350. Wayfair took 3 days to respond in which time the transaction had gone through.”

Helpful Report

Posted 6 years ago

“I placed a order for a wardrobe to be delivered on Tuesday 23rd Oct along with another item which was due to deliver the Friday before, The first delivery was sent to number 26 in my street and not my address at number 9. I call wayfarer to advise they had delivered incorrectly and they said they would amend deliver and have product re-delivered etc. The first item did arrive but my wardrobe was delayed to start with but they arrange for delivery today Monday 29/10. I had taken a day from work to receive delivery and put it all together only for the delivery to be 1 hour late and then still go to wrong address. When spoken with delivery company they said they could not deliver to my address 15 doors down the street and i would have to get in touch to re-arrange order. I spoke with drivers on there way past my door who explained it was nothing to do with and Wayfair had messed up. Spoken with Wayfair who said it would be re-delivered in 2 days time which was no good for myself due to work commitments so instructed to cancel order which I'm now told will have to wait till parcel is back at Wayfairs warehouse when they can then process refund witch will then take a further 3 to 7 working days. So all in I'm without a wardrobe for over 2 weeks since order and now must await money to go purchase from somewhere else for possibly another 2 weeks. Needless to say the 1 star is only option available or would not received this mark. Never going to use Wayfair again after this”

Helpful Report

Posted 6 years ago

“Just to put a balanced view I ordered a Chesterfield type Sofa on the 16th October 2018 for delivery on the 19th October 2018 it arrived with a large hole in the back I refused delivery then a new delivery date for a replacement for the 24th October 2018 when delivered and unwrapped the new Sofa had a small tear on the corner arm I refused delivery Now I am told I must wait for a third attempt to deliver a unblemished new Sofa for estimated delivery from 24th/27th November 2018 obviously their delivery service "PANTHER" have trouble delivering Sofas. But I think it is mainly the fault of their delivery service "PANTHER" who are to blame because when I looked inside the delivery van it was packed and they had to put my brand new Sofa ( albeit damaged ) up on end and shoved "TESCO" delivery items into it obviously not very professional new furniture delivery persons.”

Helpful Report

Posted 6 years ago

“All products are excellent quality, the really amazing thing was that I ordered the incorrect dining room chairs as they never matched table, they were collected next day, refund was in my bank account 3 days later cleared funds no quibble refund”

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Posted 6 years ago

“I felt the customer service agent put me first, when my product arrived damaged.(Not their fault) I am happy with the pricing and quality. I will not only recommend Wayfair to friends, but also continue to be their customer.”

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Posted 6 years ago

“Always have a very good selection of product and the delivery time is very quick. They have an outstanding customer services.”

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Posted 6 years ago

“Love the quick delivery the quality of product”

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Posted 6 years ago

“I ordered a couch sectional and with the breakdown of measurements and discription it fit perfect.”

Helpful Report

Posted 6 years ago

“I ordered a corner sofa quite a few weeks and was given a timeline for delivery by October 16th. However, no contact from the couriers to inform me of any delivery slot so chased up Wayfair. They contacted the couriers, XDP and informed me that they had left me a message the night before to arrange a delivery time. This is completely untrue, no message and not even a text or email which phone records would easily prove. Then Wayfair said the couriers would call that day which they never did. They would not provide me with a direct number or contact for XDP either. I called the next day and then they contacted the couriers who contacted me within 10 min only to tell me that I'd missed the slot and that delivery will be sometime next week but couldn't give me a time. Plus they said it could be a call the night before and at that short notice I cannot take time off work. I was furious with them as they said they had contacted me and left a message but this is not true laying the blame on me. I also reiterated, the fact why would I bother chasing up if I had received a message and the fact you couldn't bother to call me back on the day when I complained. I cancelled my order after waiting for weeks given their incompetence and confidence in their ability to deliver. I'm now frantically searching for a sofa which I needed this week which will cost me more but at least I'll have a sofa. I would advise like many on here, don't anticipate on time delivery and be prepared for a lot of hassle if you do order from them but I certainly would recommend to anyone I know stay clear from them!! You might be a lucky one and get something delivered on time. Anyway, I'm looking to see if I~ can seek compensation of the stress and hassle and taking time off work. They shouldn't be allowed to get away with this.”

Helpful Report

Posted 6 years ago

“Do not buy from this company, there items aren't even in England & they hardly communicate with the couriers it's a waste of time and money I repeat do not buy anything from wayfair!”

Helpful Report

Posted 6 years ago

“Having had an issue with a previous purchase I had to involve the customer service team. All I can say is that if all company's used the same principles as Wayfair they would guarantee repeat business. I recommend anyone to use Wayfair with the knowledge that if something goes wrong they have an excellent team to resolve the issue. Five star service. Thank you.”

Helpful Report

Posted 6 years ago

“Items arrived on time and good quality Would use again.”

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Posted 6 years ago

“Fast and free next-day delivery on a ceiling fixture I purchased. Great quality.”

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Posted 6 years ago

Wayfair is rated 1.5 based on 2,303 reviews