Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.50

1.5 Rating 2,303 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,303 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 24th February 2025

Wayfair 1 star review on 20th October 2024

258

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Returns Policy is entirely unsatisfactory and only offered almost half of the original price. I won't use this Company again!”

Helpful Report

Posted 6 years ago

“Service and quality of article”

Helpful Report

Posted 6 years ago

“I purchased Kipling electric fireplace. Could not be happier! Item came next day,in perfect condition. It was packaged so well, it could have fallen from the roof and not been damaged. SO easy to put together. Every piece perfect fit! It is a BEAUTIFUL piece of furniture! From a distance the flames are so realistic. The mesh screen even opens and closes! I am so happy with my purchase! I'll be back Wayfair. Happy in Slinger,Wi”

Helpful Report

Posted 6 years ago

“Ordered bar stools that were advertised as “adjustable” after an hour plus of assembly, they were not adjustable. I tried to unassemble and could not get them apart. They are too large to fit in my car to bring to Goodwill. Wayfair sent me replacement bar stools. I want to send them back because I don’t want 4 bar stools that I can’t get rid of. The replacements are still in the box. They will only return them if I drag them to Fed Ex and pay 23$ for return and get store credit. I won’t order from them ever again! I have spent thousands of dollars with this company. Brianna was unhelpful - just horrible!”

Helpful Report

Posted 6 years ago

“Recently ordered a bedding set it is beautiful as pictured and received with in two days as they said it would great product”

Helpful Report

Posted 6 years ago

“I purchased 2 lampshades, that I had every intention of keeping, but when they arrived there were more suited in size to a doll's house rather than my own. Nowhere was it made clear that the size referred to the base measurement, so I assumed it was the top of the lampshade. They are wanting to deduct £10 to return these items, which I think is excessive.”

Helpful Report

Posted 6 years ago

“Original prints, soft, quality tee shirts and excellent customer service makes this company a great one! Looking for cool ice hockey shirts look no further.”

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Posted 6 years ago

“Excellent quick service and a quality item.”

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Posted 6 years ago

“My 1st delivery was list my Fed-ex and Wayfair sent a replacement immediately. I am very pleased with their service !!”

Helpful Report

Posted 6 years ago

“Very poor quality products received and when I looked into returning the items they want to charge me £200 for cost of shipping! Nowhere is it advertised that it would cost that much to return your order. It's safe to say I would never ever shop with Wayfair again. Terrible service.”

Helpful Report

Posted 6 years ago

“The item I purchased was damaged. It was a console table, the corners were shot. Wayfair immediately sent me a new one, which the corners were also damaged. Again they sent me another one. The corners were slightly damaged but usable. Anyways, the damage was not from shipping, the item was already damaged before being packaged sent out. They did not have to send me 3 table. They were very nice and did not make me repackage and return anything. I donated two of them. Definitely will do business with them again.”

Helpful Report

Posted 6 years ago

“Fantastic product range, great easy website to negotiate, excellent customer service”

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Posted 6 years ago

“We ordered a king size bed and mattress. The mattress is about 1 foot short of the bottom of the bed. After giving the mattress a great review I wish I hadnt. The mattress is not fit for purpose. It's gone really wavy with b7mps all over it. We will never have a foam mattress again We have constant back ache from the mattress.”

Helpful Report

Posted 6 years ago

“I ordered some new furniture for my new flat, around 14 items from beds to decorative flowers. I made it explicitly clear that I didn’t have access to the flat until Thursday 4th so could I arrange everything for the 5th. I was told “absolutely sir, not a problem”. For the following 7 days, I had around 20 calls from delivery drivers waiting outside my new flat trying to deliver items. I must have spoken to the Wayfair team 5/6 times to repeat the same thing about the Friday delivery to still end up with people turning up. I was then told that Wayfair have “no control of their supply chain delivery time” as they are a “drop ship company”. This meant that for me to have received all of my items I would have needed to take a week off work! When I did get my keys to the flat, I then found a number of parcels had been left on the doorstep instead of a safe place. I also had one delivery driver who decided to pick up a phone call to his “baby girl” whilst delivering one piece of furniture and decided to have an explicit phone conversation with her that evening. Still here waiting for a second bed and a mattress. Terrible service and what is worse is the fact Wayfair actually try to justify the poor experience by blaming their supplier chain. If you want a massive headache and no idea when stuff will arrive, use Wayfair. If not, there are plenty of other services that provide an actual customer experience.”

Helpful Report

Posted 6 years ago

“Orded items and wont accept my password to set up account.really dissapointed.”

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Posted 6 years ago

“Wayfair are using UKmail part of DHL after 4 atempts to deliver (every time the wrong address and number!) I just gave up with them. They did respond to my emails quickly but could not organise the delivery side of things. Total waste of my time.”

Helpful Report

Posted 6 years ago

“Disgusting reply to my request to issue a replacement discount voucher for first time orders. I damaged the code taking it out of a leaflet. Sent photos, uploaded copy of the voucher. No. Couldn't help me. I will never order from Wayfair ever in my life! For a measly 10% discount I'm sure I can find better quality and better service elsewhere. Their attitude is downright degrading and humiliating.”

Helpful Report

Posted 6 years ago

“Please can you change your delivery company from the nightmare that is Panther. Second time they have screwed up & I still don’t have my item. Can’t shop with you again until you improve your customer service!”

Helpful Report

Posted 6 years ago

“We ordered a bed frame from Wayfair first and that was really good, and then ordered a long tv unit. This came in 2 pieces (ie like 2 smaller units attached together, complicated unclear fitting, different colour wood pieces and overall quality poor. For £250 expected better quality and the top table piece to be 1 long piece of wood else it’s cheap looking item Not worth the price. Tried to return and get charged £20 to return a faulty substandard item, which seems unfair. Won’t be using wayfair again for their return policy of faulty items. Buy with caution and don’t be decieved by what what you see and read. You don’t know what you will get and quality is different item by item, unless you happy to take risk and pay the return fees. I will chose to buy from companies that take faulty substandard products back free or where you can see the item in a store.”

Helpful Report

Posted 6 years ago

“items arrived within days - no waiting at all. All the parts were there and easy to build . Super service and will use again. many thanks”

Helpful Report

Posted 6 years ago

Wayfair is rated 1.5 based on 2,303 reviews