Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.50

1.5 Rating 2,303 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,303 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 24th February 2025

Wayfair 1 star review on 20th October 2024

258

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great communication and on time delivery. Thank you! Tap and sink looks great. Can't wait to install and try it out.”

Helpful Report

Posted 6 years ago

“Brilliant customer service! I’m fact, best customer service I have ever received!”

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Posted 6 years ago

“Terrible deliveryservice/Driver...”

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Posted 6 years ago

“Fault with goods. Collection and delivery arranged. Collection happened no delivery. Took 2 days off work to accommodate. Now left with family arriving with no where to sleep. False promise from delivary agents XDP not to be belived.”

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Posted 6 years ago

“Delivery arrived in good time. Great quality furniture at very reasonable prices. Highly recommended!!”

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Posted 6 years ago

“Ordered a coffee table in July and after 3 months of delays their delivery firm DPD have received the coffee in their local depot (average rating 1.8) have failed to deliver for 3 days in a row. Possibly the worst experience. Will never use them again and will tell my friends and colleagues not to either.”

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Posted 6 years ago

“This has been the second purchase I've made from wayfair, the first was last year and we had a nightmare with the delivery of it. It ended up being delivered to someone else although they were adamant it had been sent to me and I'd signed for it! Recently purchased a garden storage box, the delivery of it again was unacceptable and when I opened the package it was cracked in areas and plastic had broke off corners, hence being useless for outside! I will not be ordering anything from here agian”

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Posted 6 years ago

“The speed at which the items were delivered. The items - a rug and an a flat pack floor lamp were well packaged. I also received £15 discount as a first time customer.”

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Posted 6 years ago

“Horrible delivery experience with Wayfair: they announced me a delivery date, I took a day off from work to be at my flat for reception, the delivery was never made .... rebooked the delivery on another day, took another day off, the delivery man came but wouldn't come up more than 2 floors (I'm on the 4th) because the lift wasn't working! I am by myself so can't lift it alone. No one called me to rebook the delivery date, they booked it without asking me. Called to change the date and was told that Wayfair do not make delivery over 3 floors if you don't have a lift. I've had a bed delivered all the way to my flat without the lift by another company, no problem at all! So I had to cancel my order and Wayfair actually charged me for it!! A complete rip off, will never use them again, no consideration for their customer whatsoever, would rather pay more and have a quality service.”

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Posted 6 years ago

“Again. Great furniture. Easy to assemble. Great after care.”

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Posted 6 years ago

“Ordered and paid for a bed frame on the 13/09/2018. Same day received a email from Wayfair to say the frame had been discontinued and would receive a refund in 3 to 5 working days. Called them today only to be told that the refund had not gone through and would take another 3 to 5 days to show up in my bank. Had i not called them i would still be waiting for my refund in a month's time. In the meantime my daughter has to sleep on a mattress on the floor as I can't afford to buy the bed frame until money is in my account. Will never use WAYFAIR again.”

Helpful Report

Posted 6 years ago

“Ordered item and waited in two dates was given for delivery. Complete guessing game when it will arrive. Think I’ll go elsewhere next time”

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Posted 6 years ago

“Unimpressed, poor communication, broken promises. I cancelled my order.”

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Posted 7 years ago

“Always delighted with my purchases from wayfair. Great service for excellent quality products. My first choice always.”

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Posted 7 years ago

“Signed up for their credit card as they offered 12 months no finance. Learned after 11 months of auto-pay w/ paperless billing when I went to pay in full they were charging me 28% interest ($800 on 3K of furniture). When I called to explain the error, the answer was too bad, your fault. Apparently, when you sign up under the promotional offer, you do not receive the offer if you do not check a special box when you go to purchase. The box is a hoop to jump through and not obvious. Furniture is get what you pay for. Every item except the tableware had some form of defect.”

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Posted 7 years ago

“they have the disney showcase collections on there website for such amazing value, you would be silly not to use them to get a brilliant deal.”

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Posted 7 years ago

“Item was not as picture and it cost almost as much as the item to return”

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Posted 7 years ago

“Very poor quality item recieved inc damaged that I have to pay £20 to return for a refund. The cheek!”

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Posted 7 years ago

“Great selection of goods for the home. Happy with the quality of items but delivery was a little slow.”

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Posted 7 years ago

“2290141944 Horrible delivery service - i have been waiting for this item for a week now. and after daily followups and multiple visits to local couriers got one out of two packages. now i have to followup for i dont know how long to get the second package. Forget about buying from them if you are not in mainland.”

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Posted 7 years ago

Wayfair is rated 1.5 based on 2,303 reviews