Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.50

1.5 Rating 2,306 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,306 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 24th February 2025

Wayfair 1 star review on 20th October 2024

258

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I use their Trade and Personal websites and everyone involved is always helpful and attentive. Customer service is excellent and they will quickly solve any damaged or delivery issues effectively”

Helpful Report

Posted 7 years ago

“The delivery arrived damaged. They arranged a replacement but this also arrived damaged. They gave us a full refund but I just wanted them to deliver a TVs stand. Ended up taking both to the tip. Complete waste of time on everyone's part.”

Helpful Report

Posted 7 years ago

“I ordered an umbrella didnt arrive on the date it said it would, so waited another 2/3 days still didn’t arrive, I range customer service, they told me it would be getting delivered end of January in the new year of 2019 because it wasn’t in stock, I was fuming as I had paid for this and it did not tell me it was not in stock they said it would arrive with in 4/5 days..!! How shocking”

Helpful Report

Posted 7 years ago

“I bought a coffe table from Wayfair and I used it for few months and then it started to peel off and now it looks very bad. I asked them if they could do something and they said no. I'll never buy from them again. Think before you buy anything from them.”

Wayfair 1 star review on 2nd August 2018

Helpful Report

Posted 7 years ago

“Ordered a bed frame from Wayfair which was due for delivery in the morning of Friday 27th July. I took the day of work to receive delivery as they don't deliver on a Saturday waited all day until I was told at 5pm it wouldn't be delivered that day. I spoke to 4/5 customer representatives until I spoke to Jeff - who apologised and told me he would organise delivery today 28 July. I received a txt message saying it would be delivered between 9.45 - 11.45 on the 27th (which it obviously was not). i spoke to him again in the morning of 28th July and he reassured me it would be delivered in the morning. unfortunately still no bed. I'm cancelling my order. Never experienced such a useless ill equipped customer service team. Definitely would never shop with them again. Huge Waste of time and money. Appalling service.”

Helpful Report

Posted 7 years ago

“Order was not delivered on time, and when it was delivered, just left in the hallway of our block - without telling us. Wayfair acknowledged the delivery service was unacceptable and they offered me 10% off if I ordered again within two months - which I'm not going to be doing!”

Helpful Report

Posted 7 years ago

“Free delivery for most of UK for orders over essentially means England (possibly Wales) but not Scotland - most areas of Scotland attract an additional £25 surcharge. Found the same product elsewhere and whilst it cost marginally more (once delivery was factored in) the delivery charge was the same throughout the UK so ordered from there”

Helpful Report

Posted 7 years ago

“Would like to comment on my purchase, but 8 days after ordering a dressing table stool, it is still at "preparing for shipping" not even dispatched to the courier - where is it being stored outer Mongolia?”

Helpful Report

Posted 7 years ago

“Charged me for over £100 worth of items, promised delivery within 2 working days yet 8 days later still no delivery despite 3 calls chasing and customer service promising it would be here by tuesday, then thursday, then definately friday. Its now wednesday and still nothing has arrived. I have just been told it is on back order and a refund will take 3-5 business days. Wayfair are crap, Argos offer same day delivery how can wayfair take nearly 2 weeks”

Helpful Report

Posted 7 years ago

“First purchased mirror great, then nest of tables turned up scratched leg had been broken and stuck back on very stupidly took £25 back however wished I'd sent them back they are worse than the ones I donated to a charity shop will never ever shop with them again, Lorraine Kelly needs to reconsider promoting this company.”

Helpful Report

Posted 7 years ago

“Great light purchased for a really good price.”

Helpful Report

Posted 7 years ago

“Not sure how they are still in business. Ordered mattress and bed. Mattress left wherever the courier felt suitable. Bed never arrived. Week later and bed is delivered - 4 hours after agreed delivery slot. Open bed. Bed is broken. Advise of broken bed. Told to leave bed outside for collection. Bed is not collected. Told then that collection needs to be signed for. Shambles. Luckily bed was not stolen. Drawer set ordered. Delivery dates all over the place. Drawer set arrives. Drawer set is broken. Second drawer set arrives another day. Left with neighbour. Again, not a specified delivery alternative. Neighbour says delivery company was going to leave it outside. Box is seriously damaged. Highly likely broken inside. Replacement bed still not delivered. After this debacle, I would suggest you heed my advice and steer clear of the shambles that is Wayfair. Don't be taken in by the seemingly "good" deals and huge selection. Likelihood is it either won't arrive and/ or will be broken. Wayfair's business model is a shambles. Worst service I have ever experienced in my life. If only there was a 0 stars option for "should be forced to close", I would click that until my mouse was worn out.”

Helpful Report

Posted 7 years ago

“After much deliberation I ordered a garden bench from Wayfair and although it was delivered on time the courier dumped it by my front door where it was visible to passers-by. Luckily (or so I thought) it was still there when I got home from work. I could have forgiven this but for the great disappointment of being sent the wrong bench. Ok here we go again with another email to an online company although I did receive a response quickly to actually get my refund required a demonstration of perseverance and resilience never before executed. It involved several emails and a phone call to my bank to provide an ANR number (nope me neither!). Wayfair did not arrange a collection for their item and instead told me to dispose of it by any method I saw fit. So I asked my friend (he is the proud owner of a power tool) to assemble it but this too was fraught with difficulties as the pieces of wood were not the correct size, no pre drilled holes etc. and after a few attempts it was reduced to kindling for my fire. With the benefit of hindsight I wish it had been stolen when it was left unattended at my front door by the courier. Will I buy from Wayfair again? Nope not on your sweet Nelly :-(”

Helpful Report

Posted 7 years ago

“I always find interesting pieces on Wayfair, really quick delivery times, decent prices and easy returns. Very pleased.”

Helpful Report

Posted 7 years ago

“I was going to order a desk but had to wait till I got paid. The desk was £113 was £154 then to my horror the price had gone up not back to £154 but £170! Ordered 2 purchases and the lamp was broken and didn't have a UK plug on it. The bookcase was in the sale but paint work was marked and joints didn't join. Have been offered full refunds or discounts and customer service was good. Maybe I wont be purchasing the desk now. Also need a filing cabinet which is £85 on Wayfair order thru Amazon £53!!”

Helpful Report

Posted 7 years ago

“Patio set delivered the wrong chairs. The sofa which was correct was damaged. Pick up after complaint an hour outside of the time slot and have to wait another 3 weeks for delivery. Shop elsewhere”

Helpful Report

Posted 7 years ago

“Good prices and shipping is free”

Helpful Report

Posted 7 years ago

“Echoing some other complaints, their delivery service is appalling. We ordered a small double bed and the "package" duly arrived. Dismantled the old bed (some of the wood splitting) and opened the new. Found to my horror that two complete side panels were missing, plus I could see from what was there that it was extremely poor quality (bed was over £350). My wife phoned and complained, not Wayfair's fault, the delivery company. She would get back to us in a few days with an update. Meanwhile son is no bed to sleep on. I urge people to shop elsewhere.”

Helpful Report

Posted 7 years ago

“Just echoing the thoughts of other Scottish based non customers. I live in Dunfermline, approximately 13 miles north of Edinburgh, but that's somehow considered an extended area. Thats £200 of my money they wont be getting. It's not the cost of the postage, more the principle of charging for a central Scotland post code area.”

Helpful Report

Posted 7 years ago

“Cheaper prices for the same items purchased in person from Kohls”

Helpful Report

Posted 7 years ago

Wayfair is rated 1.5 based on 2,306 reviews