Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.84

4.8 Rating 6,411 Reviews

97 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.8

Based on 6,411 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

Visit Website

Write Your review

Tell us how Welcome Pickups made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Highly recommended.”

Helpful Report

Posted 7 years ago

“Great service!”

Helpful Report

Posted 7 years ago

“We used Welcome Pickups from the airport in Vienna and to the airport in Prague. They were on time, pleasant and very resonably priced. Would highly recommend!!!”

Helpful Report

Posted 7 years ago

“Drivers are on time, and well know of the location”

Helpful Report

Posted 7 years ago

“Good communication and drivers helpful and courteous. Would highly recommend..”

Helpful Report

Posted 7 years ago

“Professional, friendly and on time.”

Helpful Report

Posted 7 years ago

“While there was an issue with an initial pickup, Welcome came through on the subsequent pickup providing us with a great driver along with good conversation on the way to CDG. Will definitely use their service this fall in Italy!”

Helpful Report

Posted 7 years ago

“All the pickups were efficient and very professional. Excellent service.”

Helpful Report

Posted 7 years ago

“A valuable service. No stress when I arrived to airport. The driver was waiting me with a sign. Because I already paid, no change to do. He took in charge all my luggage and drive me to my destination in a spacious car. I will take this provider again next time.”

Helpful Report

Posted 7 years ago

“Met us on time. Pick up location explained clearly. Quality, comfortable and clean car. Friendly driver. Just what is wanted from a meet and greet service.”

Helpful Report

Posted 7 years ago

“The whole experience from booking to pick-up at the airport to the drop off at our destination was seamless and smooth. All done online and no human intervention required. The driver who picked us up at the airport was excellent, English speaking and very helpful. Quality of the mini van was top notch. Very impressive service”

Helpful Report

Posted 7 years ago

“Very good service, thank you.”

Helpful Report

Posted 7 years ago

“Did not deliver as promised. Was met by a driver at Barcelona airport and was expecting to have a 'welcome pack' with public transport tickets that I had ordered and paid for; neither was supplied. The driver stated that it was 'normal practice' for the customer to pay for tickets at the tourist bureau at the airport and was totally confounded when I showed him my receipt for payment. Also, I had ordered advance tickets to the Sagrada Familia which were supposed to have arrived by email, but hadn't. After several phone calls I ended up paying (again!) for my public transport tickets with Welcome eventually giving me a refund. I was looking forward to a 'seamless' transfer through Barcelona airport and was confronted with incompetence, delays, and claims that they never provide tickets, despite their emailed receipt that stated: "Your Welcomer will hand you the tickets when you arrive in Barcelona". As it turned out, I could have organised everything by myself quicker and cheaper, and without the hassles. By the way, the cost of the driver (taxi) from the airport to the hotel through Welcome was 40 Euros but the meter showed only 25 Euros! The bottom line - I would never waste my time with this mob again, but if you decide to, I recommend you keep a paper trail and don't expect too much other than excuses.”

Helpful Report

Posted 7 years ago

We are very sorry for your experience. The skip the line tickets were emailed to you upon purchase but those can sometimes get caught in the spam or junk folder - we are sorry they did not arrive in your inbox. We recently updated the process for delivering preordered public transport tickets and this was not communicated effectively to our driver, which we apologize for. As for the fare to and from the airport - the city sets those prices so even though we ask drivers to keep their meters on during the journey, there is still a pre-set cost for transfers to/from the airport, that we are required to abide by. Thank you, Welcome Pickups Team

Posted 7 years ago

“Great way to take the hassles out of arrivals and departures!”

Helpful Report

Posted 7 years ago

“The service was excellent.”

Helpful Report

Posted 7 years ago

“Evangelos spotted us quickly and hustled us out of the airport. He provided excellent overview of various sites and Greek history.”

Helpful Report

Posted 7 years ago

“Best first impression in a foreign country-drivers are friendly, welcoming and informative-make the arrival really pleasant!”

Helpful Report

Posted 7 years ago

“I had a very good expirence witn wellcome pickups. They were kind, punctual and helpful”

Helpful Report

Posted 7 years ago

“This service is awesome. We were met upon arrival by a very pleasant driver with our name on a board. He was helpful & chatty and took us directly to our hotel. I strongly recommend this company.”

Helpful Report

Posted 7 years ago

“For an equivalent price with a taxi or Uber, you have a good service. The driver will wait you to the pickup place and will take in charge all your luggage to your destination. The cars are very comfortable and large.”

Helpful Report

Posted 7 years ago

Welcome Pickups is rated 4.8 based on 6,411 reviews