“If I could give zero stars, I absolutely would.
I ordered a tree that turned out slightly smaller than expected, so I placed a second order for the same tree in the larger size, paying for next day delivery. I then wasted an entire day waiting for it, only for nothing to arrive. When I contacted customer support, I was casually informed that there was a “known issue” with Parcel Force that would delay deliveries - something they knew about but never bothered to tell customers. They couldn’t tell me the length of the delay, or even if my order would ever arrive.
Since this was a time critical purchase, I asked for a full refund. They refused. I was told I had to wait for the parcel to eventually show up (at some unknown time), reject it at the door, and only then would they consider issuing a refund. Jude, the representative I was dealing with, was shockingly unprofessional - using emojis while handling what was clearly a formal complaint. When he escalated the issue to his supervisor, Morgs, I expected some competence. Instead, I got the exact same dismissive attitude and a repeated refusal to refund a product they couldn’t even confirm where it was or when I could expect delivery
By this point, a week had passed, and Parcel Force informed me they had never even received the parcel. No tracking, no location, no update - nothing.
Then, on Tuesday, I received a text saying the item was “out for delivery.” I waited in again all day, only to receive a message at 7pm claiming my address was “unknown” and the parcel was being returned to the sender - this, despite them successfully delivering the first tree to the exact same address days earlier.
The next day, I received a notification saying the parcel had been “delivered.” The photo showed a tiny 30cm box dumped in my garden - absolutely not a 7-foot Christmas tree. I sent the photos to WerChristmas. Unsurprisingly, no response. Again. When I got home it was some perfume that my other half had ordered from boots - not my Christmas Tree.
This company is an absolute shambles. The customer service is appalling-— evasive, unprofessional, and seemingly untrained and uneducated. I will almost certainly have to raise a chargeback with my bank, as WerChristmas appears determined to misquote consumer rights and hide behind outdated laws to justify hanging onto over £400 for a product that is either missing, misdelivered, or never dispatched in the first place.
I genuinely cannot express strongly enough how much you should avoid this company at all costs. Save yourself the stress, the wasted time, and the battle to get your own money back.
The picture is my '7 foot Christmas tree' that has been left in a safe pace”
Thank you for your lovely feedback! We’re glad you like the tree and that our staff communicated well. We’re sorry Parcelforce let you down.
If there’s anything else you need, we’re here to help.
Warm regards,
Team WeRchristmas
“Rubbish service. Ordered with transformer in stock on website. 2nd order to be cancelled for no reason. Still sent the transformer for the lights they can’t provide. Don’t bother.”
Thank you so much for your lovely feedback! We’re delighted to hear you found us online with a great selection, reasonable pricing and good quality. If you need anything else, we’re here to help.
Warm regards,
Team WeRchristmas
Thank you so much for your lovely feedback! We’re thrilled to hear you love the tree and that it’s lovely and bushy. If you need anything else, we’re here to help.
Warm regards,
Team WeRchristmas
Thank you so much for your lovely feedback! We’re delighted to hear you’re enjoying your door wreath, corner mantlepiece garlands, and tree. If you need anything else, we’re here to help.
Have a wonderful festive season!
Warm regards,
Team WeRchristmas
“Great quality and looks fantastic on my stairs. The only thing it could benefit from is some ties to help secure it but otherwise absolutely no complaints. Would recommend.”
Thank you so much for your lovely feedback! We’re delighted to hear the quality looks great on your stairs. We appreciate your note about ties—if you ever need any help with securing it, we’re here to assist.
Have a wonderful Christmas!
Warm regards,
Team WeRchristmas
Thank you so much for your lovely feedback! We’re thrilled to hear the item looks realistic and very festive for you.
If you need anything else, we’re here to help.
Kind regards,
Team WeRchristmas
“Fast efficient service & delivery.
Great product too,the lights are stunning & look amazing.
Would definately recommend.
Great price too !! Thank you.”
Thank you so much for your lovely feedback! We’re thrilled to hear you’re happy with the fast, efficient service and the stunning lights. We really appreciate your recommendation. If you need anything else, we’re here to help.
Have a wonderful Christmas!
Warm regards,
Team WeRchristmas
Thank you so much for your lovely feedback! We’re thrilled to hear the service was fast and you’re happy with the prices. If you need anything else, we’re here to help.
Warm regards,
Team WeRchristmas
Thank you so much for your lovely feedback! We’re thrilled to hear the tree arrived quickly, was easy to set up, and looks great.
If you need anything else, we’re here to help.
Warm regards,
Team WeRchristmas
Thank you so much for your lovely feedback! We’re delighted to hear it was as described. If you need anything else, we’re here to help.
Warm regards,
Team WeRchristmas
“Ordered some items and received an incomplete delivery. Contacted customer services. Firstly, got a prompt reply and secondly the problem was corrected quickly. It's good these days to actually encounter a company which has such responsive customer service.”
Thank you so much for your lovely feedback! We’re glad to hear that our customer service was prompt and that the issue was resolved quickly.
Kind regards,
Team WeRchristmas
“Easy ordering, arrived quickly. Delivered with care, no damage, took less than 5 minutes to get the tree up and lit. Looks great. Very pleased with the company, delivery and tree😀”
Thank you so much for your lovely feedback! We’re thrilled to hear the ordering was easy, delivery quick, and that the tree looks great.
If you need anything else, we’re here to help.
Warm regards,
Team WeRchristmas
