“Rubbish. Tree not as expected. The imitation snow frosting was loose and falling off the tree. The box was full of the crystals and moving the tree only made it worse.
Sadly very disappointed as even the branches appeared very sparse so full tree effect very unlikely.”
“The santa on bike was wired incorrectly.
Obviously you revieved my emails as you replied.. by saying we would have to repack and resend. At the nearest.post office etc. Before you would resend a replacement
I think it's outrageous for you to expect customers to transport something the size of this to post office. Which is not local as we live semi rural. We have no transport to Carrie an item of this size.
Maybe i could of carried it a couple of miles on my back.or the wife. ( both pensioners)???..
I have now had to alter the frame work for this item yo be fit to be used for 2024 Xmas decor.
Extremely disappointed with the returns policy on large items.
I am not looking for a refund, discount or replacement..
Just letting you know it would have been much easier to send a replacement out via carrier at your cost, and having a signed return.😡”
“Really pleased with our Christmas light. Box arrived damaged and part of the frame was very slightly twisted but didn't affect use. Looks great on our wall and arrived promptly. Will buy again.”
Hi Andree!
Thank you for your wonderful review! We're thrilled to hear that you're pleased with your Christmas light and that it looks great on your wall. We appreciate your understanding regarding the minor damage to the box. We're glad to know that it didn’t affect your enjoyment of it!
Looking forward to serving you again in the future.
Wishing you a joyful and festive Christmas!
Warm regards,
The WeRChristmas Team 🎄✨
“This looked lovely in the photo,but not good quality at all especially the figures , no facial definition, smaller than I thought ,such a shame I bought from store before usually good quality, but really disappointed this time , sent back .”
“The tree is great but paid £8.95 for next day delivery and it was not delivered until day 3 - very disappointed,
Customer Services not helpful when contacted.”
Hello Karen,
Oh no! I'm sorry to hear that you didn't receive your item on time.
If you drop us an email on support@werchristmas.co.uk I will be able to refund your next day delivery costs.
We never want our customers to be unsatisfied! We're glad you're pleased with you tree :).
-The WeRchristmas Team 🎄️
