We’d genuinely like the opportunity to understand what led to your experience and see if there’s anything we can do to help or put things right. If you’re open to it, please contact our customer support team at support@werchristmas.co.uk with a few details and we’ll do our best to assist.
Many Thanks,
WeRChristmas Team
“This is the best company to deal with for anything to do with Xmas ,we ordered string lights for on our trees but we did'nt read that we needed a transformer.So I sent for a transformer which was the wrong one so we asked which one we needed,the advice came back in double quick time.They exchanged and supplied the correct transformer this company is amazing”
We’re really sorry to hear how frustrating this has been, and we completely understand your disappointment after such a long wait.
We’d like to look into this for you as a priority and check exactly what’s happening with your delivery. Please contact our customer support team at support@werchristmas.co.uk with your order number and postcode so we can investigate and help resolve this as quickly as possible.
Many Thanks,
WeRChristmas Team
We’re sorry to hear your order hasn’t arrived yet and understand how disappointing that is.
We’d really like to look into this for you and provide an update. Please contact our customer support team at support@werchristmas.co.uk with your order number and postcode so we can check the delivery status and assist as quickly as possible.
Many Thanks,
WeRChristmas Team
“Christmas tree never arrived (Evri lost in transit) given a refund due to item out of stock. Wasn’t offered an alternative tree. Disappointed with my experience. Won’t be buying from this seller again.”
“The lights themselves are very pretty but the lead is too short. My own fault for not reading the description but from the photos it looked like it has a decent length and id be able to place it above my garage door. No, its now on the floor outside the front door. If I could be arsed I'd ask for a refund but I guess this what we are living with now.”
We’re pleased to hear you like how the lights look, but we’re sorry to hear the lead length wasn’t suitable for your setup. We always aim to show products as clearly as possible, though we do understand how frustrating it can be when the reality doesn’t quite match what you had in mind based on images alone.
If you do decide you’d like to look at extensions, alternative options, or a return, our customer support team would be happy to help. You can reach us at support@werchristmas.co.uk
at any time.
Thank you for taking the time to leave a review.
Kind Regards,
WeRChristmas Team
We’re really sorry to hear that one of your items arrived damaged.
This certainly isn’t the experience we want for our customers, and we’d like the opportunity to put this right for you. Please contact our customer support team at support@werchristmas.co.uk
with your order number and a photo of the damaged item, and we’ll be happy to look into this and advise on the best solution.
Kind Regards,
WeRChristmas Team
We’re really sorry to hear your item arrived broken and that you then experienced delays in receiving guidance.
This definitely isn’t the level of service we aim to provide, and we understand how frustrating that must have been. If this hasn’t already been resolved, please contact our customer support team at support@werchristmas.co.uk with your order details and we’ll look into this for you straight away.
Thank you for bringing this to our attention.
Kind Regards,
WeRChristmas Team
We’re genuinely sorry that your experience with our customer service has been so disappointing. That’s certainly not what we aim for, and we understand why this would be frustrating.
Your comments have been noted and shared internally so we can review what went wrong and improve where needed. If there is anything outstanding regarding your refund or order that hasn’t yet been resolved, please don’t hesitate to contact us again at support@werchristmas.co.uk, quoting your order number, and we’ll ensure it’s looked into as a priority.
We’re sorry this has been your experience.
Kind Regards,
WeRChristmas Team
