Thank you so much, Alina! We’re thrilled you love the product and would love to see them in all colours too. Wishing you a wonderful festive christmas
Warm regards,
Team WeRchristmas
Thank you so much, Ruth! We’re delighted you love the ribbon and that the delivery was fast. Wishing you a wonderful festive season!
Warm regards,
Team WeRchristmas
Thank you so much, Sandra! We’re thrilled you’re pleased with the quality of your items. If you ever need anything else, we’re here to help.
Warm regards,
Team WeRchristmas
Thank you so much, Sheree! We’re thrilled you had a great first purchase and can’t wait to welcome you back. If you need anything else, we’re here to help. Wishing you a wonderful festive season!
Warm regards,
Team WeRchristmas
Thank you so much, Michelle! We’re thrilled you think it’s a beautiful great buy. If you need anything else, we’re here to help.
Warm regards,
Team WeRchristmas
“These are fixed lights,not flashing. They are quite thin. I thought it would be the thick rope lights but these are more like tree lights attached to the plastic surround. Still work great and look good. Purchased these when on offer so for just over £17 you can't really complain.”
Hi Lisa, thanks for the review. We’re glad the lights work well and look good, and that you found the offer value for money. If you have any questions or need tips on setup, we’re here to help.
Kind regards,
Team WeRchristmas
“I can’t recommend this company highly enough. Items were well packaged and dispatched quickly. Correspondence was great. I had an occasion to use the chat. I didn’t have the item number and wanted to know the type of plug the item had. The operator took the time to find both the item and plug information in a very polite and professional manner. 5+++++”
Thank you so much for the wonderful feedback! We’re thrilled to hear you had a smooth experience with packaging, dispatch, and our chat support. If you ever need anything else, we’re here to help.
Warm regards,
Team WeRchristmas
Hi Lynne,
I’m really sorry to hear the lights wouldn’t fit and that you’re disappointed with the purchase. Please could you share your order number and a brief photo/video of the issue if possible? We’ll review your options and see what we can do to help.
Kind regards,
Team WeRchristmas
Hi David, sorry to hear two items were missing from your order. We haven’t meant to leave you without a reply. We’ll investigate now and arrange for the missing items to be sent immediately, or we can issue a refund if you prefer. Please contact us via live chat with your order number so we can sort this quickly.
Kind regards,
Team WeRchristmas
Thank you so much, Phil! We’re thrilled you had a great experience and that the goods arrived quickly. We really appreciate your kind words.
Warm regards,
Team WeRchristmas
Hi Veda,
Thank you for the positive feedback! We’re glad you had a good experience with us. If there’s anything we can do to make it a 5-star experience, please let us know.
Kind regards,
Team WeRchristmas
Thank you so much for your kind words! We're glad we could deliver within 24 hours and that you’d recommend us. Wishing you a wonderful festive season!
Warm regards,
Team WeRchristmas
“Got an XL bow for my Christmas tree. Whilst the bow is stunning and quality of the fabric is great I think it may be faulty? The back part of the bow one side has a lot more fabric sticking out meaning it looks really weird as the right side you can barely see the back part of the bow and the left is so long. Unfortunately I didn’t notice until I’d taken it out the package and put it onto my tree. I’ve managed to tuck some of the excess fabric behind but you can still notice slightly. Fast delivery.”
Sorry to hear the bow isn’t sitting right, and thanks for letting us know. We’ll sort this for you—would you prefer a replacement or a refund? If you’d like a replacement, we’ll dispatch it straight away. We’ll also pass your feedback to our quality team.
Please contact us via live chat and we’ll get this resolved quickly.
Kind regards,
Team WeRchristmas
Thank you so much, Christina! We’re thrilled the bow topper looks lovely and that you’re happy with it and the lights. Wishing you a wonderful festive season!
Warm regards,
Team WeRchristmas
Thank you so much, Deirdre! We're thrilled your delivery arrived quickly. If there's anything else you need, we're here to help. Wishing you a wonderful festive season!
Warm regards,
Team WeRchristmas
“I have purchased many items through Werchristmas and have always been happy with my products, until now. I bought the Craford 7ft Prelit Christmas tree and have only used it once as I was in hospital the 1st year. I put it up for the 2nd time yesterday to find out that the top part won't light up. I've contacted Werchristmas who will not help as it's out of warranty. You get a 3 year warranty with purchases now but when I purchased, it was only a year. I would expect to get more than 1 use out of an Xmas tree that retails at over £300. This has ruined our Xmas, we are struggling financially and now we have a half lit tree. I would not recommend them after this poor experience.”
Hi Susan,
I’m really sorry this has happened. This isn’t the experience we want for such a purchase. Please could you share your order number and a brief photo/video of the issue if possible? We’ll review your options and see what we can do to help.
Kind regards,
Team WeRchristmas
“I have purchased many items through Werchristmas and have always been happy with my products, until now. I bought the Craford 7ft Prelit Christmas tree and have only used it once as I was in hospital the 1st year. I put it up for the 2nd time yesterday to find out that the top part won't light up. I've contacted Werchristmas who will not help as it's out of warranty. You get a 3 year warranty with purchases now but when I purchased, it was only a year. I would expect to get more than 1 use out of an Xmas tree that retails at over £300. This has ruined our Xmas, we are struggling financially and now we have a half lit tree. I would not recommend them after this poor experience.”
Hi Susan,
I’m really sorry this has happened. This isn’t the experience we want for such a purchase. Please could you share your order number and a brief photo/video of the issue if possible? We’ll review your options and see what we can do to help.
Kind regards,
Team WeRchristmas
Thank you for sharing your thoughts, Adam. We’re glad you found it affordable and that it’s okay overall. If there’s any way we can make it closer to what you hoped for, please let us know and we’ll be happy to help with suggestions or alternatives.
Kind regards,
Team WeRchristmas
Hi Wendy,
I’m really sorry to hear the lights didn’t work and that the box was too large to post back. Please could you share your order number and a brief photo/video of the issue if possible? We’ll review your options and see what we can do to help.
Kind regards,
Team WeRchristmas
