“The tree itself is lovely, good quality for only £16.
Issue lies with the delivery service, EVRI, keeping the package for an additional 7 days when I paid for next day delivery. Not happy with this seeing as it was ordered on the 1st December and only got it yesterday, 8th December.”
“Filmsy doesnt stand up straight, its slightly slanted. One of the screws for the base was really difficult to turn/screw- only able to turn once twice before it gets stuck”
“Absolutely stunning pre lit tree. Can't tell you how many compliments it gets and how much my children and i love it now and i feel for many years to come. :)
The lights are perfectly placed and it looks very realistic.
Delivery was quick and packaged well.
I couldn't have asked for a better sale.”
“Item is really nice. Had an issue with the delivery (Evri - absolutely awful service at the moment). Replacement was organised very quickly via online messenger.”
“I want to give a higher rating because the garlands that arrived today are fine, but the customer service approach makes it difficult.
My experience involved split deliveries, wet/damaged boxes left on the doorstep, and a wreath that is currently missing. When I contacted support, the response was polite but dismissive. Regarding the damaged boxes, I was told they have "no control" over the courier. Regarding the missing item, they won't assist until 7 days have passed since the last update.
As a customer, I understand delays happen, but a company is responsible for the couriers they choose to partner with. Hiding behind rigid policies when items are missing or damaged isn't the best way to handle Christmas orders.”
“Absolutely LOVE the garlands I purchased. They look stunning, they are easy to bend and place and look amazing when lit up. I have bought 5 of the same as they go all the way up my staircase up three levels. A I feel I have made a great purchase to keep over the years so thank you!”
