Whistles Reviews

Name: Whistles
Rating: 4.23

4.2 Rating 1,189 Reviews

80 %

of reviewers recommend Whistles

4.2

Based on 1,189 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“I can’t review the item as it has not yet arrived so this review is not for the item but instead for the delivery service used by Whistles, DX Express (ha!). They were due to deliver to me on Monday and were a no show. I then contacted them twice this week, eventually managing to rearrange deliver for today, Thursday. It’s now 10.30pm and still no delivery. Their excuse for Monday’s no delivery was that they are very busy - what at this time of year? No sh*t Sherlock! Communication and service have been terrible. Whistles are not a low grade retailer so shouldn’t use a low grade delivery service. This is not the first time I’ve experienced similar issues. Disappointing.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to share your experience. I am ever so sorry for the repeated delivery failures by DX and the frustration this has caused. I completely understand the disappointment this has caused, especially given the time and effort you’ve spent trying to rearrange the delivery. This is not the level of service we expect from our delivery partners, and I agree that it reflects poorly on us. Your comments regarding DX and the lack of communication will be shared with the relevant teams as part of our ongoing review of courier performance. Please accept our sincere apologies for the inconvenience caused. If you require any further assistance please do let us know. Kind regards, Whistles Customer Care

Posted 2 months ago

“Paid for next day delivery, but still waiting a week later. I won't order from Whistles again until they stop using Evri. Whistles customer service also woeful - I've been offered free delivery on my next order. No thanks, I'll shop elsewhere!”

Helpful Report

Posted 2 months ago

Hi Sue, Thank you for your feedback. I'm sorry for the delay with your delivery and for the frustration this has caused, particularly after paying for next day delivery. I completely understand how disappointing this experience must have been. I can see that the charge has since been refunded by your card provider. While we regret that you felt the need to take this step, I do understand your decision given the circumstances. Please accept our apologies for both the delivery issues and the service you received. Your comments have been noted and will be shared internally as we continue to review our delivery partners and customer support processes. Kind regards, Whistles Customer Care

Posted 2 months ago

“The delivery at the shop was quick, I was invited to try my clothes to check if I was happy with them. The staff working at the Chiswick shop was nice to me, I recommend this shop, and the brand as they make products of quality.”

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Posted 2 months ago

“Why do you want me to review something you HAVEN'T SHIPPED? I’ve tried repeatedly to get in touch. When I call you do not answer the phone. Your live chat doesn’t work. When I email I get an automated response. Have you gone out of business?”

Helpful Report

Posted 2 months ago

Hi Peggy, Thank you for your review, and I'm very sorry for the frustration and concern this situation caused. We completely understand why you would be upset, especially after being unable to reach us through our usual contact channels. Unfortunately, we have been unable to dispatch this order due to this being placed on the UK website but with a Canadian delivery address. I can confirm that your order has now been fully refunded. Please accept our sincere apologies for the lack of communication and the inconvenience this caused. Your feedback is taken seriously, and we are reviewing our customer service availability to prevent this from happening again. Thank you for your patience. Kind regards, Whistles Customer Care

Posted 2 months ago

“I enjoy shopping on the Whistles website. I like the style and affordable quality. It’s easy to navigate and delivery and return processes are reliable and easy.”

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Posted 2 months ago

“Good quality clothing”

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Posted 2 months ago

“I’m rarely disappointed with anything I buy.”

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Posted 2 months ago

“I never received my item.”

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Posted 2 months ago

Hi Nathan, Thank you for sharing your experience. I apologise that you have not yet received a refund on your order that was declared missing in transit. This is certainly not the level of service we aim to provide. I've now refunded the order for you, please allow 3-5 working days for the refund to show in your account. I sincerely apologise for any inconvenience or disappointment this has caused. If you have any further queries, please do let us know. Kind regards, Whistles Customer Care

Posted 2 months ago

“High quality, stylish clothing.”

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Posted 2 months ago

“Terrible customer service. No response to emails or live chats and was cut off when i tried tk call to get a refund that had been agreed by you. I am so disappointed in Whistles- you are not the brand you were. I have clocked on email below but in trying to resolve my issue i actually used all three.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to leave us a review. I am ever so sorry to hear about the difficulties you’ve had contacting us and the frustration caused while trying to resolve your refund. This is certainly not the level of service we aim to provide, and we understand how disappointing this must have been, especially given your expectations of us as a brand. Please accept our sincere apologies for the lack of response and the issues you encountered across our contact channels. I can confirm that I have now requested the refund you are waiting for, please allow 3-5 working days for this to show in your account. I apologise again for the disappointment caused. If you have any further queries, please do let us know. Kind regards, Whistles Customer Care

Posted 2 months ago

“Lovely colour, soft fabric, lovely shape and drape . I can’t stop wearing it! Fast delivery and good company to deal with.”

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Posted 2 months ago

“It's a beautiful dress. The zip down the dress is an excellent addition.”

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Posted 2 months ago

“Good communication. Order taken and sent and updated to me . Sending back no,problem.”

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Posted 2 months ago

“Love the clothes at Whistles.”

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Posted 2 months ago

“Parcel delivery well communicated and efficient”

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Posted 2 months ago

“Love Whistles styles and quality. Really happy with the introduction of a petite range but wish Whistles would do more in petite - colours often limited .”

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Posted 2 months ago

“Whistles is a favourite brand which sells quality garments.”

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Posted 2 months ago

“Service was appalling”

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Posted 2 months ago

Hi Graeme, we’re really sorry the service was not our usual Whistles standard. We understand how disappointing that must have been, and we regret this did not meet your expectations. It seems your query has since been resolved, however please reach out if you need any further assistance. https://www.whistles.com/here-to-help/contact-us.html

Posted 2 months ago

“Nice style of both dresses but had to reorder smaller sizes as came up very large. Quality of material very poor. On wearing creased badly.”

Helpful Report

Posted 2 months ago

Hi there, we are really sorry to hear the dresses didn’t fit as expected and that the quality creased badly. Your feedback is incredibly valuable in helping us improve each product for our wonderful customers.

Posted 2 months ago

“Very efficient and prompt delivery on time”

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Posted 2 months ago

Whistles is rated 4.2 based on 1,189 reviews