Whistles Reviews

Name: Whistles
Address: 163 Eversholt Street, London, London
Rating: 4.30

4.3 Rating 1,330 Reviews

84 %

of reviewers recommend Whistles

4.3

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“beautiful and comfortable, fits like a glove, could not recommend enough.”

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Posted 4 months ago

“Contemporary style for grown ups.”

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Posted 4 months ago

“Lovely warm dress in a great charcoal colour. But it is very large, I had to return it even though one size smaller than my usual size.”

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Posted 4 months ago

“Very good,as usuall”

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Posted 4 months ago

“I've ordered a coat on 10th December and paid for next day delivery hoping to get it by the 13th. Not only did it not arrive by then its STILL hasn't arrived and its now the 21st. Whistles and Evri have yet to provide any explanation as to why this item is still undelivered. I won't be ordering from Whistles again. Really disappointed.”

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Posted 4 months ago

Hi Amy, I’m really sorry this has happened and for the lack of communication from both Whistles and Evri. That’s not the experience we want for you, especially with a next-day delivery promise. Your query has since been resolved, but we hope to make sure your next order is a smoother one.

Posted 3 months ago

“I eventually received the dress after an order was mysteriously cancelled. The dress is great but I would not rate the customer service as no replies as to why my order was reversed.”

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Posted 4 months ago

Hi Oonagh, Thank you for your feedback. We’re sorry for the order cancellation and for not replying promptly. We’ll review what happened and make sure you’re looked after. If you’d like us to resolve anything immediately a replacement, refund, or further update, please contact our team directly via email or live chat and we’ll assist promptly. Kind regards, Team Whistles

Posted 1 week ago

“Great designs!!”

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Posted 4 months ago

“Prompt and efficient service.”

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Posted 4 months ago

Hi Carol, Thank you for your lovely feedback. We’re glad you found the service prompt and efficient. We’ll be here if you need anything else. Kind regards, Team Whistles

Posted 1 week ago

“Always so stylish and on trend. Never let's you down”

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Posted 4 months ago

Hi Jackie, Thank you for your lovely feedback. We’re thrilled you find the whistles stylish and on trend, and that they never let you down. We’ll be here if you need anything else. Kind regards, Team Whistles

Posted 1 week ago

“Lively top quality looks fab on”

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Posted 4 months ago

“Good website. Efficient service.”

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Posted 4 months ago

Hi there, Thank you for your lovely feedback. We’re really glad to hear you found the website easy to use and the service efficient. If there’s anything else we can assist with, please let us know. Kind regards, Team Whistles

Posted 1 week ago

“I love Whistles. Always thoughtful design, wirh great quality. I have several dresses that I've bought over the years and still love them all. I wish you used more wool in your knitwear though.”

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Posted 4 months ago

“I returned 2 out of the 3 items I purchased and the refund came through very quickly. Overall I'm disappointed in Whistles, I thought they were a quality brand, but that's not my experience.”

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Posted 4 months ago

Hi Anne, Thank you for sharing your feedback. We’re glad the refund was quick, though we’re sorry to hear you’re disappointed with Whistles’ quality. If you’d like, please share any specific items you were unhappy with and we can review them further. Kind regards, Team Whistles

Posted 1 week ago

“Great store....always well made!”

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Posted 4 months ago

“Love them great fit and colour”

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Posted 4 months ago

“Great delivery fast returns”

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Posted 4 months ago

Hi Janice, Thank you for the feedback. We’re glad the delivery was fast and returns were easy. If there’s anything more we can do to improve your experience, please let us know. Kind regards, Team Whistles

Posted 2 months ago

“Lovely dress. Lovely fit - very flattering.”

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Posted 4 months ago

“Love the brand one of my favourite”

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Posted 4 months ago

“love the dress but disappointed in the way it was packaged - very creased. First time this has happened to me,”

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Posted 4 months ago

Hi Alison, So sorry to hear that the dress arrived creased. We’d be happy to help make this right, whether that’s a replacement, return, or instructions for a quick freshen-up at home. If you could share your order number, we’ll sort it out right away. Kind regards, Team Whistles

Posted 1 week ago

“There was an issue with my click and collect order, 20 days passed and there was no update, meanwhile there were sending me "Sorry it's delayed" emails. Eventually I had to contact them, the virtual assistant was sending automated responds - not relevant to my issue and then saying that there is noone available to help, closing the chat. I had to send 3 emails to eventually get an actual update (still didn't explain why that happened, they just told me it's at the store, and I could go pick it up) . A bit fraustrating online experience, felt like it could be simpler. The ladies at the store were lovely and helpful (they always are).”

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Posted 4 months ago

Hi there, Thank you for sharing your feedback. I’m really sorry to hear about the delays with your click and collect order and the automated responses you received. That’s not the experience we want, and I can understand how frustrating it was. We’ll raise this with the team to help prevent it happening again. I’m glad to hear the store staff were lovely and helpful. If there’s anything we can do to make this right or assist with your order, please let us know. Kind regards, Team Whistles

Posted 1 week ago

Whistles is rated 4.3 based on 1,330 reviews