Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Wido Reviews

4.0 Rating 1,561 Reviews

75 %

of reviewers recommend Wido

Company Reviews

Product Reviews

4.0

Based on 1,561 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

Visit Website

Email:

contact@widosupport.com

Location:

Unit 5a - 5b Bestwood Business Park Bestwood Village Nottingham
Nottingham
NG6 8TQ

Write Your review

Tell us how Wido made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Faulty product, so I have sent 5 emails to your Customer service department which have been ignored. In desperation I wrote to the MD and he has not replied. Complete disregard to customer problems, I would definitely not recommend this supplier.”

Posted 3 years ago

“lark part missing, eventually after about a month of emailing i was promised a refund within 3 to 5 working days, today is working day number 7 - no reply to messages, no refund, still have a missing part....completely fobbed off by this company. If i don't receive a reply and the refund in my account i will have to take the matter further and take this to trading standards and the small claims court but if i do take it to the small claims court i will be seeking the full amount of the original sale plus costs.”

Posted 3 years ago

“Awful customer service, no response to my query after sending me a rusty item! Will not recommend or use again”

Posted 3 years ago

“Would be great if my item was delivered and someone would answer my email”

Posted 3 years ago

“We have order bbq product (stand) it came the next day (delivery was good on time ) but screws and bolts were missing and wrong screws were sent , send an email with arrangements picture proof to wido but still no reply from them it’s been over 8 days now ,awful service I would not recommend them to anyone !”

Posted 3 years ago

“I am so sorry I did not read the reviews of this company before placing an order from them. I have raised my concerns 3 times and not had any response therefore I feel that I have no their choice but to leave a poor review. I was looking to purchase a gazebo with a fast delivery time. Wido was recommended by Mrs Hinch So I went ahead and purchased a gazebo from them. Despite the website offering next day delivery my purchase arrived 7 days later. During this time I contacted Wido to determine a delivery time and did not receive a reply. I gave Wido the benefit of the doubt due to the pandemic. However When my purchase arrived I had to refuse delivery due to the box being severely damaged. I could not be assured that the product was in tact and that there were no parts missing. Again I contacted Wido with photographs of the damaged packaging and again I did not receive a response. The delivery driver also took pictures to show the company. I requested a replacement product or a refund and have had neither to date. I have lost £129.99. I will also inform Mrs Hinch that she is misleading her customers. Do not use this company.”

Posted 3 years ago

“Really unimpressed with this company. I bought a barbecue for £70 and it arrived with pieces missing and handles that are the wrong size so therefore cannot be attached. There was also a part in the lid where the metal has detached. Because of the handles missing, you cannot open and close the barbecue safely and so we have not yet been able to use it. I've sent numerous emails with pictures describing the problem and am still yet to hear back. Would like to either receive the correct pieces so I can use the product or be refunded!!!”

Posted 3 years ago

“Originally purchased a KF100 Electric Facial Couch in Oct 2018 and found it to be faulty upon unpacking nearly a year later (delayed start to opening small home based salon). Customer Service Dept initially slow to respond but then had the pleasure of dealing with Dec who was excellent & organised a replacement - great customer service from Dec! New couch delivered Oct 2019 and has had very minimal use due to other work commitments and Covid 19 (used around 3 times to practice treatments). Changed the position of the couch to the seat position in June 2020 and the lower section of the couch became detached from the mid section - the thin plywood forming the base had cracked and a hinge had entirely snapped off (see photos). This couch is very poorly made, the plywood forming the base is less than 1cm thick & entirely inadequate. The couch comes with basic assembly instructions and no instruction manual or fire safety label. After waiting over 2 weeks for a response from WIDO Customer Service, I've just been advised that I will not receive a replacement as my warrenty has apparently expired (1 year from date of original purchase, not from the delivery of this item 8 months ago). Will now have to pursue the legal route. Strongly advise not to purchase!”

Posted 3 years ago

“ABSOLUTELY FUMING!!! Ordered a table on 16th June. Emailed to ask where it was and was told "having looked into this it seems the couriers have lost the item and neglected to tell us". I was offered a refund or a replacement. I have sent numerous emails with no reply requesting a replacement. I work hard to earn my money and I expect to get things that I pay for. I know we're in the middle of a pandemic but if you can't supply online orders shut down your website until you can.”

Posted 3 years ago

“Ordered a barbecue which has arrived very quickly. It was apparent this had been out before as two parts are missing and the product has damage.. Still waiting for this issue to be sorted. Really poor after sales service. You can't ring and of course it's really easy to blame Covid but taking over a week for the first response and then delaying further is totally unacceptable. If you e-mail to complain you go to the back of the queue.No-one wants to take responsibility and sort things out. Will never use this company again!”

Posted 3 years ago

“I bought two paddleboards at great expense as Wido guaranteed next day delivery just in time for our holiday. Guess what. Took 2 days to be delivered, already left for holiday, huge disappointment. Emailed Wido to complain...no response.”

Posted 3 years ago

“Purchased a watch for work. Was told delivery with in 4 weeks. Now on week 13. Estimated delivery has been put back 3 times. Unable to speak to customer service. Have been advised to wait another 4 weeks before requesting a refund. Not a happy punter. Will NOT be using Wish again!”

Posted 3 years ago

“Very disappointing still awaiting an order from 3 wks ago sent 2 emails and heard nothing cant even contact via phone”

Posted 3 years ago

““It’s what wido” but they don’t. Awful company, will not be using again.”

Posted 3 years ago

“avoid. terrible customer service, next day delivery ( 7 days) still not arrived.”

Posted 3 years ago

“i bought a garden corner sofa, one of the main parts was missing. they eventually replied and said they would send a replacement....then a week later said they didnt have one. Ellie Brown of customer services offered me a partial refund which i accepted but now they are ignoring emails, the customer service team that are responsible for responding to emails are absolutely terrible. this is still ongoing and no refund..... i will be taking the matter to trading standards if they dont reply.”

Posted 3 years ago

“I still haven’t received my order. No contact has been made with myself and they haven’t responded to my emails. Very Poor service.”

Posted 3 years ago

“Ordered swing seat for £300 with a next day delivery, no sign four days later so sent email with auto reply saying received but don’t email any more, waited two more days and rang, answerphone, saying don’t ring email, but only once! Three days more and still no seat or communication. Appreciate current problems but if can’t supply then shouldn’t accept order and take money. At very least contact me as I am now very concerned I have lost my money!!!!!”

Posted 3 years ago

“I ordered a gazebo on Wednesday and it was supposed to be delivered on Thursday. I have had no emails from WIDO to confirm any delays and I haven’t received any despatch or tracking information. I can’t get hold of anyone and I need this for the weekend. Had I known this wouldn’t turn up I would have ordered with another company.”

Posted 3 years ago

“Disappointed with customer service and the order was delivered to the wrong address, I had ensured in 3 areas of my booking and stated in email where it Emma’s to be delivered. I had to get someone else to bring the goods to the correct address otherwise TufnellS would have returned my order. The packaging had not been handled with care as the boxes were in a state. Hopefully the product will last. It’s a shame because I had intended in ordering more products but reluctant to do so now.”

Posted 3 years ago

«
1
2
3
4
5
»

Wido is rated 4.0 based on 1,561 reviews