Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.51

1.5 Rating 1,731 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 28th February 2025

Jennie

Wickes 5 star review on 23rd February 2025

Richard & Karen

Wickes 1 star review on 10th January 2025

Abraham Elfasi

208

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We purchased a top of the range kitchen from Wickes Cribbs Causeway Bristol (store that has now disappeared!) because it had a 10 year guarantee and after 18 months a door split. The manufacturers said it was not their fault and refused to replace it. The store sent us a new door as a goodwill gesture and said someone would come to fit it and have been stringing me along for 6 months that a fitter would soon be coming and now the store has gone and I’ve been told that this will not be happening. It clearly was a manufacturers fault but what happens when something else goes wrong? The 10 year guarantee appears to be useless. I WOULD STRONGLY ADVISE NOT TO BUY A KITCHEN FROM WICKES.”

Helpful Report

Posted 6 years ago

“From recent experience with Waltham Cross branch, the manager ran away and didn't confront me to explain the mess they did in the price. I contacted the customer services and made official complaint and the manager did not apologise and they did not hounor their catalogue price! I just received a call in the morning from a woman telling nothing we can do except apologising to you. What a waist of time!”

Helpful Report

Posted 6 years ago

“What is it with the Fareham store??? I haven't used Wickes for a few years as I simply haven't had a need to, but I used to use the Portsmouth & Waterlooville stores and they were fine. Having recently moved house and now living near the Fareham store I decided to go there for various items, and have been there 5 or 6 times. Each and every time I go there I find the staff unhelpful, rude and sarcastic. Initially I thought it was just the one guy, but oh no, they seem to have had a branch training day in how to provide appalling customer service. A couple of examples.... Paid cash, the guy short changed me by £10.....initially denied he had, when he finally realised that I was right because I had paid in all £20 notes he literally flung a £10 note at me. On another occasion I went to the till/customer service area where 4 of them are having a chat. One of them looked at me 4 times, ignored me and carried on having a chat and a laugh..... I could mention several other incidents but I'd be here all day, which means I'd be wasting even more of my time on Wickes. The bottom line is, it's an appalling shop, and as there are a number of other places (homebase, screwfix, B&Q etc) within a short distance I really wouldn't waste your time.... Unless of course you enjoy being treated like c***”

Helpful Report

Posted 6 years ago

“Ordered a large number of paving slabs and sand etc to build a patio. Paid online for delivery only to be told before that they don't have any slabs and I would need to wait two weeks. Was also told if I had the missing slabs delivered two weeks later I would get charged again for delivery! Don't waste your time with these muppets and use a real big Odets merchants.”

Helpful Report

Posted 6 years ago

“I purchased laminate flooring suitable for a bathroom. It was guaranteed for 15 years. After 11 months it became 'blown' and I began a complaint with Wickes Hall green. After 18 months and jumping through numerous hoops (inc the manufacturer themselves) we have been refused a refund (value approx£100). Buyer beware at Wickes. Their customer service etc is appalling. I would certainly never purchase again from Wickes. Shocking service. I would also give no star if that was an option.”

Helpful Report

Posted 6 years ago

“Shame I had to give 1 star. We are having an awful experience. Once they have your order they don't give a stuff! We are trying to order a 500 base unit and wall panel that didn't come on our order. It's like trying to pull teeth! Trying to get hold of a kitchen designer is nigh impossible. We have been told for the last two days that so and so will order it and call you when it's done. They don't call so you call them. No it's not been ordered yet, so and so is in a meeting they will do it when they are finished and call you. No call no order. Round and round the garden. Can I speak to the store manager? No they don't have one. Oh my God! Don't buy a Wickes kitchen! Our fitter is about to come to a standstill and has to be finished in 3 days. Oh, OH and the cookers they supply don't come with a heat protector pack! So when you go to put your oven in you have to search the Internet for one of those or risk your new oak worktop and new base units burning! B&Q kitchens come with a pack..I know I've had one. And don't bother calling customer services, they are clueless too. No idea madam if they should come with one. Call Zanussi customer services. Called them on number given, number doesn't exist! Nice one mate. I really could thump someone. Oh, Oh and don't have a Wickes fitter! They cost three times more than your average kitchen fitter! We cancelled ours and good, because he was very rude to my hubby when questioned about the prices for "specialist works' he was trying to charge us for. Hubby said he wasn't going to pay it. Daylight robbery. Awful, Awful people. Worst customer service ever.”

Helpful Report

Posted 6 years ago

“brought a wicks electric drill from the Boston shop returned next day chuck had jamed wicks sales man released the bit with dificulty then sprayed with wd40 said if no better bring back returned next day with same problem wicks sale person (manager) refused to change or give me my money back He said could not find the fault”

Helpful Report

Posted 6 years ago

“The staff in Chippenham are rude. All the staff stand around in the till together chatting. I get the impression they’re sniggering about people at times. They are unhelpful and unfriendly. The young woman who served us today actually huffed and her manner was very sulky. It’s consistently awful customer service in Chippenham but I’ve never been huffed at before.”

Helpful Report

Posted 6 years ago

“Had my two bathrooms supplied and fitted by Wickes. Since the initial install I’ve had cracked wall tiles, leaking cistern, ill fitted basin tap and now a leaking bath tap which still isn’t sorted!”

Helpful Report

Posted 6 years ago

“I bought a filter tap which is now leaking I reported this five weeks ago and was told the fitter is on holiday and he will contact us on his return. I waited two weeks and then spoke to the manager. He said I’m in the office tomorrow and will get the fitter come and fix it. I’m still waiting. This is five weeks since I have reported it. I’m having to turn the water off at night as it’s now flowing from the tap. I do not recommend their after service. This is terrible.”

Helpful Report

Posted 6 years ago

“NEVER PURCHASE A BATHROOM FROM WICKES, the BATHROOM has been in 1 year-old the bath has leaked, shower holder came loose, toilet seat came loose & now the shower door is leaking. Poor poor quality especially spending £6000 which is a lot of money”

Helpful Report

Posted 6 years ago

“Contacted customer services regarding a problem with a Karcher. 4 different customer service reps all gave the wrong information to return the item to store. After driving the 20 miles to return it the store manager advised it cant be returned it has to go through Karcher and that customer services know that. Still waiting on customer services response as to why they did this.”

Helpful Report

Posted 6 years ago

“I was so excited to get a new bathroom in total we paid £6000 which is a lot for us, after it was installed which took 3 weeks as the fitter was working alone we found some problems, after several calls to the store some smooth manager came out and said no bathroom looks perfect on camera pictures and as we have a working bathroom they wouldn’t be in a hurry to come and rectify it, it took 5 months to get the bits fixed and even now there are bits not finished, we were told we couldn’t have a different workman cause we contracted him not wbicks so he had to complete the work, we have give up now, once they got your money they don’t wanna know you so we will get our kitchen done elsewhere 😡”

Helpful Report

Posted 6 years ago

“Bad kitchen design. Bad workmanship. Bad customer service. Avoid.”

Helpful Report

Posted 6 years ago

“Worse customer service and staff are so rude”

Helpful Report

Posted 6 years ago

“very bad customer service did not get what ordered so asked for refund on diffarance we did get it but now will not deliver to us because we complaind thought was custermer always right spent lot money with them last few years never go to any of there storse again”

Helpful Report

Posted 6 years ago

“Wickes never have anything of anything ever. All I have EVER had from this place are full refunds. Less than useless.”

Helpful Report

Posted 6 years ago

“Two and a half years ago we had a very old bathroom removed and a new one supplied and fitted by Wickes. It was supposed to be our dream bathroom. Instead it has become our nightmare bathroom. So far we have had the shower leak three times into the ceiling below, the sealant does not last because they built a partition wall and it's not up to the job, it moves, so the tiles lose grip with the sealant. We have to re-seal it ourselves every so often now to stop the leaks. The shower door fall off it's hinges and break into millions of bits, the toilet cistern fitted so badly it leaked whenever you flushed it. A large leak from under the toilet which went on for two years and climaxed in our dining room ceiling falling down. The sink tap break in half (they did replace that free of charge). And just the other week our light fitting failed. They supplied and installed that too. We did complain to them. But they explained their bathrooms are only guaranteed for two years. Really if we had know that their bathrooms are ONLY DESIGNED TO LAST TWO we wouldn't have used them. There is nothing in our bathroom that has not failed now, except the heated towel rail and we bought that ourselves as they 'forgot to order it'. Really really really do not recommend.”

Helpful Report

Posted 6 years ago

“Wickes at Scunthorpe - for heavens sake get some decent staff that can do their job and offer customer service! Long time customer v young job worths. Congrats! Will take my customer else where in future!”

Helpful Report

Posted 6 years ago

“A couple of years ago we had spoken to someone who did a home visit and we also went in-store to get the quote – our reason for not proceeding was down to the fact that he came across as patronising and rude. Earlier this year, we decide to give Wickes another try. This time we spoke to someone else in the same store who appeared not bothered; on several occasions we tried to make conversation with him but there was very little engagement from him. It’s almost like he wanted to get the deal and get rid of us. We then decided to pay a visit to a different store where we had explained everything to the manager and another member of staff in that department; they appeared very sympathetic to our situation/negative experiences. After having the new designer over to measure up, etc. we decided to proceed with the order placement; and following that, that particular designer has not engaged with us since (that was back at the beginning May)! The manager had picked up the mails but last contact was mid-June! We still haven’t had the required survey – the fitter doesn’t even respond to messages; asks for dates when he can come over and then doesn’t respond – again, last contact was in mid-May! I had a call just over a week ago regarding delivery of the goods to which I informed the lady that the level of service is shocking and I do not want to agree any dates; I also explained nobody had been in touch for months! She informed me she would follow-up with the store/fitter and someone would be in touch…over a week on and nothing! I also had a text from Wickes Customer Services with a link to respond to a survey back in mid-July; I responded negatively and still no follow up call? This is just a brief summary of what has happened. Absolutely disgusted with the lack of customer service and the attitude of the staff members we have engaged with. We will not be proceeding with our order nor engaging Wickes in the future for any work we require. This has been an absolutely disheartening and frustrating experience for us; especially as we have had bad experience previously bringing in a tradesman directly. We thought we would go with what we assumed was a “reputable” company and pay that ‘ridiculous’ extra amount for doing so but the service has been atrocious.”

Helpful Report

Posted 6 years ago

Wickes is rated 1.5 based on 1,731 reviews