Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.51

1.5 Rating 1,731 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 28th February 2025

Jennie

Wickes 5 star review on 23rd February 2025

Richard & Karen

Wickes 1 star review on 10th January 2025

Abraham Elfasi

208

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rude, angry and unhelpful staff (manager also). Unable to get an order right. Unwilling to help at all to fix things. Do not care about customers at all. This was handsworth store UK Avoid!”

Helpful Report

Posted 6 years ago

“Poor design Poor product quality Poor installation Poor service”

Helpful Report

Posted 6 years ago

“Delivery missed - Advised today they had a major systems failure over the weekend. If your delivery was for today, you may get it tomorrow (or not at all!) Complaints to Customer services seem to get lost and you wait for a long time for a non-committal response - avoid their web-based "enquiry submission" as it is not classed as a complaint. Email simon.king@wickes.co.uk as the MD and place the words Formal complaint in your header - this way any board-level meeting (should) discuss these if they are bothered about customer reputation. Having said this Money Saving Expert has a thread about Wickes poor delivery service in 2007 so there hasn't been much improvement since!”

Helpful Report

Posted 6 years ago

“I went to look at decking because there was a discount that ended today(06/08/18) £300 worth (not a lot of money to some people ) tried click and collect but couldn’t do it so I went back down to the store about 20 minutes before closing task if I could pay so my done could pick it up in his van the next day “no” we can’t hold it overnight!! It’s in the bloody store anyway so it’s not like it’s taking up extra space!! Wickes can go do one I won’t be going back no help and terrible customer service!! If I could no stars I would!!”

Helpful Report

Posted 6 years ago

“On the 5th of July 2018 I ordered a Bath and Front Panel 14th July - Pallet delivered with a completely different type of bath but with correct delivery note. Luckily I checked it before the driver left, so he took it back in the van. 4 days later correct items delivered. Wickes agreed to refund the delivery charge. After partly unwrapping the pallet I discovered faults with the bath and reported it to Wickes. I had to send an email with photos showing faults for them to forward to the suppliers (Wickes Kitchens and Bathrooms). The next day I phoned them and requested an update and was told that the suppliers had not got back to them and they could not chase them up until after they had had 48 hours to respond. 2 days later I again phoned Wickes and as they had still not had a response I cancelled the order. They confirmed the refund would be triggered once Wickes had received the items back Later that day Wickes phoned to say that the suppliers had asked if the returning items were still in their original packaging. I told them they were still on the pallet (as delivered). They asked for a photo and I directed them to the photos I had already sent. I suggested that they were lucky it was still on the pallet, as I might not have found the faults until after I had removed and thrown away all the packing material. I emailed a formal complaint to Wickes Customer Services and received an automatic acknowledgement stating that I would get a response within 24 hours. I got no response. 4 days later TNT collected the pallet. They didn’t have a pallet trolley so needed my help to move it out of the garage and onto the van’s tail lift. The next day the pallet was delivered (in good condition), to Wickes Ossett Depot. 2 days later, and still no notification of the refund, I phoned Wickes to be told that they had not been informed of the receipt of the returned items but said they would chase it up. That same day I emailed a second complaint, this time to Customer Relations and received an automatic acknowledgement stating that I would get a response within 24 hours. 3 days later, on July 30th, with no refund or response to my complaints, I phoned Wickes and was told that I would receive an email notification of refund later that day, but it would still take at least 3 to 5 working days for the refund to be processed. As I had not had any response to my complaints, I asked if they could see any record of my emails. I was told that they were both on file and were with the relevant departments for investigation. Miraculously I received the refund notification a few minutes later. That same day I received an email from Wickes Customer Relations apologising for the issues I have experienced with my order, and the poor performance of their customer services. I was offered a £30 (cheque or Wickes gift card) as a gesture of goodwill for the inconvenience. I rejected this apology and offer, as none of the issues I raised had been sufficiently addressed. The issue of the lack of any response to my initial complaint was not addressed. Later that day they responded with a clearly final offer of £50, which I reluctantly accepted (certainly not a gift card). Based on the poor quality of their customer services and delivery systems, I will certainly not be using Wickes again, and would recommend avoiding them at all costs.”

Helpful Report

Posted 6 years ago

“Useless in the extreme. pay for am delivery, receive text message from courier saying delivery between 7 - 12 - turns up at 12:15. Ring to speak to "customer service" and are told "actually its between 8am and 1pm. Cant remember when 1pm was actually classed as an am delivery but hey ho, live and learn. Bunch of useless idiots. The wood I ordered for decking is yet to be delivered - apparently that's done by another courier that is not covered by the timed delivery you book on line. Avoid at all costs. I only gave 1 star as zero isn't an option.”

Helpful Report

Posted 6 years ago

“I have had nothing but issues with the Andover branch. You would think that it would be so easy to click and collect your items. No!! Online states plenty in stock. They take your money, you arrive to collect, and “sorry we can’t find your items”. I’ve now got contractors waiting for materials and staff are saying it will take over a week to get stock. Sorry wickes that’s not good enough. This has happened on a few occasions. The Andover staff have no product knowledge, and couldn’t really be bothered to help you find anything. My last experience was yet another failed delivery. 2 jumbo bags of materials. Ok I will swallow the £30 delivery charge as you claim it will be delivered next day. Get the text to say between 8-1. Ok fair enough. Oh no!! This is not the case. Get a phone call to say the crane is broken on the lorry. Really!! It was working when I went I saw the lorry making a delivery at an address in the town about an hour later!! Now have yet another contractor waiting for materials. Sorry wickes you have lost yet another customer”

Helpful Report

Posted 6 years ago

“Worse online shopping experience I ever had. Ordered a door that never arrived on the day of the agreed delivery, when it did arrive it was left with a neighbor and damaged. Arranged for door to be picked up didn't turn up, another day wasted sitting in still waiting for replacement door that's 3 days wasted waiting for a delivery. Never order from them again. Only scored 1 because 0 not an option.”

Helpful Report

Posted 6 years ago

“Ordered a petrol mower over a week ago. Wickes processed order and took payment. Due to deliver tomorrow but discovered they had refunded my money this afternoon with no explanation. After a long wait get a call to confirm they didnt have the item in stock. Pity I had to arrange to be in tomorrow only to find out they wont be coming. First time I have used Wickes online. Guess what? My last, too! Hopeless service. Avoid”

Helpful Report

Posted 6 years ago

“Did not get my kitchen delivered on the day it was out for delivery the driver said he tried to deliver but there was 3 adults in now i have to wait another nine days to get it as we work and I took a days holiday for the delivery date”

Helpful Report

Posted 6 years ago

“I ordered 3 doors and handle & locks 3rd July delivery for my Chalet. Locks arrived but no doors kept getting told incorrect address although I had locks delivered to the same address after losing 6 days work and kept being promised delivery next day between 8am and 18.oohrs still no doors even though I gave them several solutions to the problems. Never again.”

Helpful Report

Posted 6 years ago

“Wait two weeks for delivery, receive confirmation text and then during delivery window told I wouldn’t get materials, wasted time and money of contractors and hired machinery, appalling service from a large company”

Helpful Report

Posted 6 years ago

“Ordered a kitchen with them, £700 of stock didn’t arrive, I’ve just been told that we won’t be receiving the products we’ve paid for OR our money back! Worst customer service I have ever experienced if “it’s got their name on it” avoid it!”

Helpful Report

Posted 6 years ago

“Ordered featheredge and battens and paid for delivery. Stayed home to take delivery only to find that the battens did not arrive and are not coming direct from Wickes but from a third party and they will not deliver without a signature. Order cancelled but have been told that i will not receive refund until they get their refund from the third party. Will not be using Wickes again.”

Helpful Report

Posted 6 years ago

“ordered doors on thurs28th. I paid for next day delivery. wickes said they would arrive between 0800 and1800 waited till 6 oclock . No doors! Wickes said that they didn't have them at depot. so couldn't send them. They didn't contact me to tell me this. they said they would be delivered on the sat . 1800 and still no doors! I contacted customer services yet again they said they still were not in depot they then said they would be delivered on monday am. I phoned customer services at 1200 they said they were on the truck. when I said that they were supposed to come am he said that there am was from 800 to 1300 I asked him what kind of clock they had? it is now 1410 and still no doors.I wont be buying anything from wickes again. I would have given no stars but couldn't do review without clickin one star.”

Helpful Report

Posted 6 years ago

“An absolute disgrace. The delivery company was so abysmal I put in a complaint to them directly. After refusing to take my side of the story seriously, they told me to refer the complaint to Wickes, which I did, requesting that they email me with a response. They repeatedly promised to have someone look into it and contact me, and repeatedly failed. Finally, after 6 emails back and forth, with wickes constantly fobbing me off with empty promises, they then told me it wasn't their problem and I should be complaining to the delivery company. Wtf! I had done that but neither company actually did anything to resolve my complaint, both were content to keep passing the buck, and messing me around. Abysmal company. Shop elsewhere. Wickes should be shut down, they dont give a toss about their customers, or any promises they make. I won't be buying anything there again... It just isn't worth the hassle”

Helpful Report

Posted 6 years ago

Helpful Report

Posted 6 years ago

“Ordered kitchen in August 2017 its now June 2018 - kitchen was ‘finished’ - husband put right! In May 2018”

Helpful Report

Posted 7 years ago

“Dear whom it may concern, I placed an order last week for laminate flooring, beading and underlay. The beading was only available via click and collect so I chose this option for everything. As per the website Edmonton had 20 2m white beading. Further to me going to click and collect I find out in the store that there is no beading which I need to get my flooring done which was booked for the day I collect the items as per website were available. I ask to speak to the store manager who isn’t in until Monday and without beading the job can’t be done so I cancel the job. I call customer service and I spoke to Alan who said he’d be calling me back and he didn’t come back to me. Thereafter, I called again to cancel the beading and underlay and later find out the whole order had been cancelled. When I call customer service to speak to a manager your representative had no customer service skills and this is not what I expect from such a company. I am still waiting for a call from the manager as I have made an unnecessary trip to the store and then my order has been cancelled so I spend more money to reorder the flooring. This is ridiculous and I would like the offer to still be supplied to what I’ve purchased as I have rebooked the job for tomorrow. The worst first experience and I would not recommend you to anyone else or use your services again unless something is done to compensate the below. Dissatisfied customer.”

Helpful Report

Posted 7 years ago

“A series of minor errors and issues with timings not being met, then two days before the bathroom fitting I got a phone call to say they didn't have the toilet and wouldn't for over a week. Since the fitters are only booked for 4 days and you can't fit tiles and flooring without the new toilet in place, not to mention how we were supposed to go to the loo during this time, I had no alternative but to cancel; they didn't sound at all surprised and made no offer to try and rectify things. Told to go back to the store for refund, yet again moving 80kgs of tiles and about 30kgs of flooring, also to get a refund. Had to wait one hour because you "can't" have a refund until everything is delivered. Since I'd been told that morning to go to the store, I wasnt moving untilI got it. Now stuck waiting for all the other bathroom items to be removed. I have only one word to describe my experience: symbolic. I advise you to avoid.”

Helpful Report

Posted 7 years ago

Wickes is rated 1.5 based on 1,731 reviews