Wightlink LTD Reviews

Name: Wightlink LTD
Address: Gunwharf Road, Gunwharf Road, Portsmouth
Rating: 4.71

4.7 Rating 4,029 Reviews

94 %

of reviewers recommend Wightlink LTD

Company Reviews

Questions

Metrics

4.7

Based on 4,029 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 999 7333

Email:

feedback@wightlink.co.uk

Location:

Gunwharf Road,
Gunwharf Road
Portsmouth
PO1 2LA

Write Your review

Tell us how Wightlink LTD made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Wightlink LTD 1 star review on 23rd August 2024

Anonymous

Wightlink LTD 5 star review on 11th October 2023

Joy Shaw

132

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went to see my mum which made me happyg”

Helpful Report

Posted 7 years ago

“Very efficient”

Helpful Report

Posted 7 years ago

“They were very good, on-time, cheerful and the crossing was good.”

Helpful Report

Posted 7 years ago

“The ferries are always spotless. The staff are always polite and friendly.”

Helpful Report

Posted 7 years ago

“You need a special need eco-ordinator for SN kiddies so they know what to expect”

Helpful Report

Posted 7 years ago

Hello Samantha We have a dedicated reduced mobility and accessible travel helpline and customers can also contact us from our accessible travel page. We recommend customers and groups with particular needs contact our team in advance, so we can discuss what help and facilities are available on our services.

Posted 7 years ago

“Very easy to book. On time with no hassle at all.”

Helpful Report

Posted 7 years ago

“There was a technical fault on another ship. Instead of moving that ship out of the way while they fixed the fault, they kept us waiting for over an hour. This was not a good way to manage the incident.”

Helpful Report

Posted 7 years ago

Dear Hugh My apologies for the delay to your sailing with us. Generally we do our best to manage disruption in the best way possible for our customers. There may be occasions where a ship has to stay in port because the mechanical problem makes it unsafe to sail, or because we think that ferry will be ready to run the next trip and may have more capacity for waiting customers. Sorry again for the inconvenience caused.

Posted 7 years ago

“Ferry broken on Friday (departure) night, caused Portsmouth grid lock and took an hour to move 1 mile! Ferry broken again on Sunday (return) afternoon. If you offer a service, deliver that service. c.£140 for a very poor experience, suggest you invest some money and stop maximising profits.”

Helpful Report

Posted 7 years ago

Hello James I was sorry to read you were affected over the weekend when one of our car ferries was unfortunately withdrawn from service. This delay was caused by a mechanical problem, which we are investigating to prevent in future. In general delays are rare and 99.5% of services on our Portsmouth car ferry route were on time last month. I appreciate this will come as little comfort as you were one of the few customers who have been affected. If you were delayed by over 60 minutes you may be entitled to claim some of your ferry fare back as compensation, please see our website for more information. Sorry again for the disappointing service you received.

Posted 7 years ago

“It was a comfortable easy journey with beautiful views to look at. I was blessed with incredible weather for the time of year!”

Helpful Report

Posted 7 years ago

“Very apologetic when there was a delay and gave us bottles of water, due to large que. On the way back, there was no problem in turning up early and getting on the earlier ferry.”

Helpful Report

Posted 7 years ago

“Very efficient and friendly staff. Crossing was on time.”

Helpful Report

Posted 7 years ago

“great service punctuality you do exceptionally well”

Helpful Report

Posted 7 years ago

“Excellent staff, ferries arrived on time. What more can you ask for?”

Helpful Report

Posted 7 years ago

“a relaxing ferry journey over to the Isle of Wight no hassle whatsoever.”

Helpful Report

Posted 7 years ago

“Great cheerful happy staff. Exciting experience on board. The journey is one of the best parts of the holiday with Wightlink”

Helpful Report

Posted 7 years ago

“Pidgeons are nesting in upper deck. Made a mess of my car.”

Helpful Report

Posted 7 years ago

Hello Steve. I'm very sorry to hear that. I'll make sure this is passed on to our Estates Manager to look into.

Posted 7 years ago

“Good, easy crossing. Appreciated flexibility of being allocated to an earlier crossing when my booked crossing was cancelled.”

Helpful Report

Posted 7 years ago

“Very good service. The Captains announcements not very clear.”

Helpful Report

Posted 7 years ago

“Friendly and helpful staff, service with a smile; always! Immaculately clean facilities, easy embarkation, clear instructions, and the courteous and no problem attitude if you need to change your reservation on the day of travel.”

Helpful Report

Posted 7 years ago

“Friendly efficient service on board and at the Port side,.”

Helpful Report

Posted 7 years ago

Wightlink LTD is rated 4.7 based on 4,029 reviews