Wightlink LTD Reviews

Name: Wightlink LTD
Address: Gunwharf Road, Gunwharf Road, Portsmouth
Rating: 4.71

4.7 Rating 4,029 Reviews

94 %

of reviewers recommend Wightlink LTD

Company Reviews

Questions

Metrics

4.7

Based on 4,029 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 999 7333

Email:

feedback@wightlink.co.uk

Location:

Gunwharf Road,
Gunwharf Road
Portsmouth
PO1 2LA

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Wightlink LTD 1 star review on 23rd August 2024

Anonymous

Wightlink LTD 5 star review on 11th October 2023

Joy Shaw

132

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Had vehicle problems driving to ferry port and needed to change booking time twice. I was upset and worried but staff could not have been more helpful. Have always used Wightlink and will continue to do so.”

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Posted 6 years ago

“Service was effecent with very friendly staff. Would always recommend.”

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Posted 6 years ago

“Great fast service”

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Posted 6 years ago

“Great service never had any problems with the service as foot passenger on the fastcat on if taking car on the car ferry good service all round”

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Posted 6 years ago

“Reliable and great service. Friendly staff. Only downside is that it is quite expensive.”

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Posted 6 years ago

“Never had a problem on the Portsmouth to Ryde route. Always on time. Better than the redjet by miles.”

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Posted 6 years ago

“nice sail but let down by poor customer communication after our sailing time was delayed and ferry changed.”

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Posted 6 years ago

“Communication of service running times and explanation for delays would be useful.”

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Posted 6 years ago

“New boat Victoria is amazing”

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Posted 6 years ago

“Compared with prices from December 2017 it shows there has been a big price increase since. I expect this increase in price is to pay for the new modern vessel now crossing the Portsmouth to Fishbourne route. The new vessel is so much better than previous ferries. It is so much quieter and with larger spaces too. I like how there is a children's section separated from other passengers areas; you are no longer bombarded with screaming children. As for the cleanliness of the new vessel, this is poor. I was the first person to board 07:00 Hrs on 24/12/2018 from Portsmouth Harbour to Fishbourne. It was evident that the male toilets had not been cleaned. All 3 cubicles were soiled. There was staining immediately under two of the urinals too. Considering that this was the first sailing of the day I had expected the toilets to have been freshly cleaned; they were not. When I engaged with a member of staff with my feedback I was informed that Wightlink does not employ enough staff to clean the vessel between sailings. Given the increase in fares and £40+ million invested I would expect cleanliness to be at the top of Wightlink's agenda. Sadly, this does not appear to be the case. Wightlink, having a spanking brand new ship needs to be maintained. I am disappointed that your company does not take cleanliness seriously. If you are unable to keep the public toilets shipshape I am now wondering what your food hygiene rating is? I did ask your employee at the food counter what your current food rating was; she didn't know. Again, this is so disappointing as all establishments offering food & drinks ought to have this certificate clearly displayed to the public.”

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Posted 6 years ago

“Far too expensive, especially out of term time. Need to be able to book disabled access when booking on line”

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Posted 6 years ago

“Service is very good with excellent facilities and friendly staff.”

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Posted 6 years ago

“They got us there and got us back. well done.. Better if was cheaper? Why is it so expensive. Same price as flight to Tenerife.”

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Posted 6 years ago

“Poor. Expensive. Unreliable. Prone to cancellations to suit Wightlink financially by cramming two ferry loads of travellers onto one ferry.”

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Posted 6 years ago

“Whightlink cancelled both our bookings totally ruining and putting our pre organised Christmas into chaos We await your reply”

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Posted 6 years ago

“Quickest ferry to iow”

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Posted 6 years ago

“I have always enjoyed, and been pleased with Wightlink Ferries. Nothing to be negative about except the price of the crossings. I would visit so many more times if there were a relatives concession price. Your Ferry side crew and your on board staff do an excellent job,Well done Wightlink.”

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Posted 6 years ago

“You changed our ferry time and let me know at 2am via email. We were travelling with small children and to change it hours before without phoning/texting was ridiculous. We travel with you regularly but after this will change to red funnel. There has been no apology”

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Posted 6 years ago

“Prompt, polite staff and efficient.”

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Posted 6 years ago

“Too expensive.Service much worse now than when we first started using Wightlink.We were notified that our sailing was changed so needed to leave much earlier considering we have to allow 2hours to get to Portsmouth.Very poor service.”

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Posted 6 years ago

Wightlink LTD is rated 4.7 based on 4,029 reviews