Wightlink LTD Reviews

Name: Wightlink LTD
Address: Gunwharf Road, Gunwharf Road, Portsmouth
Rating: 4.71

4.7 Rating 4,029 Reviews

94 %

of reviewers recommend Wightlink LTD

Company Reviews

Questions

Metrics

4.7

Based on 4,029 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 999 7333

Email:

feedback@wightlink.co.uk

Location:

Gunwharf Road,
Gunwharf Road
Portsmouth
PO1 2LA

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Wightlink LTD 1 star review on 23rd August 2024

Anonymous

Wightlink LTD 5 star review on 11th October 2023

Joy Shaw

132

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They provided the service stated.”

Helpful Report

Posted 6 years ago

“Value for money is very poor as the cost of the ferry from Lymington is probably the most expensive in the world! This makes it impossible for any small business to work between Lymington and Isle of Wight, effectively destroying the Socio-economic balance within the local community!”

Helpful Report

Posted 6 years ago

“Delays and expensive but a decent service.”

Helpful Report

Posted 6 years ago

“Fed up of waiting at terminal”

Helpful Report

Posted 6 years ago

“To expensive for a short crossing even more costly if you go for more than a day”

Helpful Report

Posted 6 years ago

“Although I have only once had a problem with the actual service in 50+ years, I feel that the normal sailings are way too expensive and there aren't the same amount of offers as years ago. Also I don't understand why a return visit of over 5 days usually costs more than if I visited for less than 5 days”

Helpful Report

Posted 6 years ago

“Overall a great service but some issues like not opening the children’s area on the new Victoria Boat on some crossings. Not ideal when you need to entertain children that have been stuck in a car for a couple of hours.”

Helpful Report

Posted 6 years ago

“Far too expensive. But with only 2 ferry services available they have a monopoly on the prices. Good service but unfairly high prices, which can double in the school holidays.”

Helpful Report

Posted 6 years ago

“Fast and efficient checking in at the port but STILL too expensive and some ferries poor standard. Discount for immediate family to travel to and fro family on the island would ensure I visit more often than I can otherwise afford. Come on Wightlink, give us families some support!”

Helpful Report

Posted 6 years ago

“Very expensive”

Helpful Report

Posted 6 years ago

“It's just a short crossing but so very expensive. No luxury on board. Very worn and tired seating etc. Efficient service boarding but not busy so expected”

Helpful Report

Posted 6 years ago

“Service was good,but had my route changed which was a bit inconvenient .”

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Posted 6 years ago

“Unpredictable timetable; frequent delays. The ferries are clean, comfortable and more spacious than Red Funnel with a shorter journey time and generally less expensive. The food is poor.”

Helpful Report

Posted 6 years ago

“No day trip deals this year.nopensioner discount w car.i bring 80 people each year at this time,for past 20 years,but prices are making us think twice.”

Helpful Report

Posted 6 years ago

“I use the ferry service from Lymington to Yarmouth. It’s a good service mechanically the ferries are comfortable and on the whole reliable, the staff are friendly and always helpfully . I much prefer this route to any other However £100 for a day return on the weekend in January is outrageous also £200+ for a summer return if it wasn’t so sad would be laughable. Travelling home last Sunday afternoon 12.20 the ferry was 3/4 empty am i supried ! Maybe an out of season fare reduction for weekends and late atfternoon/ evenings”

Helpful Report

Posted 6 years ago

“Ensure pets are kept confined to the pet areas and on fixed leads and not extending ones.”

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Posted 6 years ago

“We visit family frequently and find ferry prices too high!”

Helpful Report

Posted 6 years ago

“Communication of service running times and explanation for delays would be useful.”

Helpful Report

Posted 6 years ago

“The trip out on Friday was poor due to a problem with the ferry on 12th Oct so we were delayed by 2 hours. I understand that sometimes there can be problems but the apparent lack of organisation around the roads approaching the terminal in Portsmouth was appalling. I heard later that people were delayed over 6 hours and it must have been horrendous for locals trying to get home. The trip back on 19th Oct was great as we arrived at 10:15 for the 11:00 am ferry and got on the 10:30 which was the new boat”

Helpful Report

Posted 6 years ago

“Very exspensive! Staff can just be plain rude! Most of the time the ferry is running late. The only good thing I can comment on is one lovey member of staff acctually stopped the cars coming on to the ferry so I could quickly get my dog and baby out the car. As normally the cars are parked so close together you can’t get the baby seat out.”

Helpful Report

Posted 6 years ago

Wightlink LTD is rated 4.7 based on 4,029 reviews