Wine Enthusiast Reviews

Name: Wine Enthusiast
Address: 200 Summit Lake Drive, 4th Floor, Valhalla, New York
Rating: 3.69

3.7 Rating 143 Reviews

62 %

of reviewers recommend Wine Enthusiast

3.7

Based on 143 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone

About Wine Enthusiast:

Wine Enthusiast was born from a passion to bring a fine wine experience to the everyday.
Our love for wine goes beyond the bottle. We value family and community. We believe wine is a conduit that brings people together and that every pour brings celebration to life’s moments, big and small. We’re a family-owned business with a big heart, led and run by wine lovers working together to create new and better ways for you to explore and enjoy the exciting world of wine.

We hope you’ll join us with glass in hand.

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Wine Enthusiast 5 star review on 5th September 2026

293

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“absolutely horrible experience. not once, with a defective wiall mount wine rack. but TWICE, when a second rack arrived 1 box short. after a 2 month wait no less! a clueless business operation. top to bottom.”

Helpful Report

Posted 1 year ago

“Dino is great! Unfortunately, I have not yet received my wine refrigerator. It was set up to be delivered last week or this week. It reached the local shipping facility 2 weeks ago but as of today there is still no delivery date/time set. I specifically chose deliver these 2 weeks as I will be unable to receive it after this week. Very frustrating.”

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Posted 1 year ago

“Great wine rack. Fast shipping and easy to assemble.”

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Posted 1 year ago

“Very happy with purchase of my dual zone wine fridge. Started up easily. Very quiet and looks sharp. Lite inside gives it a nice look. This is the second unit I purchased from Wine Enthusiast. The first was 10 years ago.”

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Posted 1 year ago

“Great cooler”

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Posted 1 year ago

“Wine racks from WE are a disaster. Instructions on the web differ from the product. Not all items on the web come with the shipment as it states on the web. Trucking firm that delivered the wine racks dropped them and broke cartons open, had to sign for 2 damaged. Wood racks easily split when installed with supplied screws and directions. Racks do not line up. Would not repeat this purchase.”

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Posted 1 year ago

“The wine cooler was delivered timely. However, it has dents and the temperature in bottom zone doesn’t go above 60°. I sent email and have not received response yet. I feel this is poor customer service.”

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Posted 1 year ago

“Overall, we have always had a very good experience with our Wine Enthusiasts purchases. The wine tote that we purchased for a gift came about a week ago and we are very satisfied with it and plan on giving it as a gift next month. Thank You for your kind service and prompt delivery. Helen Haley”

Helpful Report

Posted 1 year ago

“Agent was friendly and helpful.”

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Posted 1 year ago

“The opener does not work. When trying to remove a cork, the screw travels perhaps 1/2 an inch into the cork and then reverses itself. Can you help me with this problem? Marshall Kyger 228-363-2488”

Helpful Report

Posted 1 year ago

“prople were very helpfull I am very satisfied”

Helpful Report

Posted 1 year ago

“Took several emails to finally get a replacement on warranty. The original cooler made noise that sounded like it would short any moment! To make matters worse, I had to pay somebody to haul the faulty cooler as Wine Enthusiast does not take any responsibility for taking the faulty one back. All in all, the purchase cost me more in dollars and in aggravation!”

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Posted 1 year ago

“The item I received was defective and they sent a replacement quickly. The replacement works as it should. So far customer service has been great.”

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Posted 1 year ago

“Excellent customer service!!!”

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Posted 1 year ago

“Very efficient”

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Posted 1 year ago

“The product is incredible and makes a huge difference on keeping our wine fresh. It was the perfect gift!”

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Posted 1 year ago

“Quick shipment and great product”

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Posted 1 year ago

“Super quick shipping for replacement keys for my eurocave. saved new years for me.”

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Posted 1 year ago

“Repair parts is 5 star. Warranty support is 0 star. The warranty support department needs a total reorg. and product training.”

Helpful Report

Posted 1 year ago

“Product arrived well packaged, easy to install, runs quiet, looks nice. It does need the indicated space on all sides to dissapate the heat when the unit runs.”

Helpful Report

Posted 1 year ago

Wine Enthusiast is rated 3.7 based on 143 reviews