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The Wool Room Reviews

4.8 Rating 5,164 Reviews
95 %
of reviewers recommend The Wool Room
4.8
Based on 5,164 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
99%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Live Chat
Read The Wool Room Reviews
The Wool Room 5 star review on 19th January 2020
Janice East
The Wool Room 5 star review on 2nd December 2019
Dee Sheehy
The Wool Room 5 star review on 29th November 2019
Susan Marston
The Wool Room 1 star review on 4th November 2019
Anonymous
The Wool Room 2 star review on 10th July 2019
Maneh Bagramyan
The Wool Room 5 star review on 5th June 2019
Anonymous
The Wool Room 5 star review on 4th June 2019
Debbie Woodward
15
Anonymous
Anonymous  // 01/01/2019
we already had a thin wool quilt which we loved, but decided to get a thicker one for the winter. We are very pleased with it, and with the mattress cover we bought at the same time, the only problem being I don't want to get out of bed! The service too is well recommended. Thank you
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Posted 7 years ago
Bought a wool mattress topper. Very happy with our purchase.
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Posted 7 years ago
I first bought a wool duvet from the WoolRoom back in May 2016 and I have been using it ever since; I am very satisfied with it but as it's the light version it is really better suited for the warmer days. So I decided to buy the medium (autumn/winter) version too. The duvet arrived next day and it is just as good as the old one; being also a bit warmer. As a seasoned convert to wool bedding, what can I say? Personally wool works for me and yes, I find it better than feather. The main difference is that feather tends to get stuffy - the most obvious difference is getting under a feather duvet as opposed to a wool one on a cold day in a cold bedroom. Feather feels like ice initially, then when it gets warm, it starts feeling stuffy. Wool feels warmer to start with and doesn't overheat. If you - like me - dislike synthetic materials, you only have a choice between feather and wool; if you haven't tried wool, it's definitely worth a try. It's a bit more expensive but you spend a third of your life in bed, this is money well spent.
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Posted 7 years ago
Delivery was made in 4 days, excellent because I ordered it on Christmas Eve. The quilt arrived and when I rolled it out it was very cold, but warmed up nicely spread out. Fills the king size cover beautifully.
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Posted 7 years ago
The website was very easy to use and the items I ordered were delivered within 2 days of ordering.
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Posted 7 years ago
Ordered a few days before Christmas and was not expecting to receive my duvet until after the festive period however I was offered the following day delivery - very impressed!
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Posted 7 years ago
Excellent service with next day delivey using an excellent courier service. I like the way that you respond to all the product reviews, it is very helpful.
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Posted 7 years ago
Amazing products my go to store first throws fab bedding excellent wouldn’t buy anything else
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Posted 7 years ago
Beautiful wool blanket for my elderly aunt.She loved it.
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Posted 7 years ago
The information on the website to help you make up your mind is very good. The ordering process extremely simple and the delvery speedy (even though it was just before Christmas)
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Posted 7 years ago
Received beautiful, soft non sweaty mattress protector, feels lovely and we sleep well on it. Have also received two beautiful beige spotty merino wool blankets. They feel a bit coarser than I thought merino wool would, but they will serve their purpose.
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Posted 7 years ago
Very helpful staff & quick delivery of lovely warm versatile double duvet.
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Posted 7 years ago
Thank you for taking the time to leave us this review. We're so glad that you're happy with your purchase. Kind regards Rosie
Posted 7 years ago
Product 'Mattress Topper' adds that layer of comfort to the new mattress, whilst ensuring the temperature stays ideal. Great product delivery as specified, good job - Woolroom.
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Posted 7 years ago
Thank you for your review. We are glad to hear that your mattress is feeling more comfortable and you received prompt delivery. Kind regards Ali
Posted 7 years ago
Arrived really quickly and was packaged nicely.
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Posted 7 years ago
Thank you for your review. We are glad to hear you have received prompt service. Kind regards Ali
Posted 7 years ago
The Woolroom staff were very knowledgable and enthusiastic about their products . They offered plenty of advice , and when I finally placed an order , delivery was very quick . We haven't used our new bedding yet , but the quality seems very high .
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Posted 7 years ago
Thank you for your review. We are glad to hear that you were happy with the customer service you received which enabled you to make a decision to order your bedding. Kind regards Ali
Posted 7 years ago
Already have the products just needed refills. Disappointed that the Edinburgh store is no longer . Are there no outlets
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Posted 7 years ago
Thank you for taking time out to write a review. We do have some shops. They are in Rowsley , Deryshire, Marlow, Ipswich and Stamford. Kind regards Ali
Posted 7 years ago
rapid delivery, feels really snug
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Posted 7 years ago
Thank you for the review. We are happy to hear that you received your order promptly and feel snug. Kind regards Ali
Posted 7 years ago
I'm happy with the choice , I got a medium king size duvet. It's light and warm. I wasn't happy though with the courier service it took more than three days to get my order And in the end they didn't deliver it to the requested address , but to the neighbour saying the house didn't have any lights on they didn't even try to knock at the door.
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Posted 7 years ago
Thank you for taking time out to write a review. We are sorry to hear that the delivery of your order was not as it should have been. We are glad to hear that you are happy with your duvet. Kind regards Ali
Posted 7 years ago
Fast delivery, great product. Things got messed up by the courier - but that wasnt the fault of the Woolroom.
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Posted 7 years ago
Thank you for taking time to write a review. We are sorry to hear that the courier messed up your delivery but glad it was sorted in the end. Kind regards Ali
Posted 7 years ago
The quality of your products is exceptional. Delivery and use of the online site is good. The products wash well.
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Posted 7 years ago
Thanks for taking the time to leave us this review, Richard. We're so glad that you're happy with your purchase, and the service you received. Kind regards, Ali
Posted 7 years ago
The Wool Room is rated 4.8 based on 5,164 reviews