The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

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“Just received them. Quality seems excellent! Very good shipping.”

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Posted 7 years ago

“Lovely duvet at at good price. I was looking for an eco friendly product, so would have been even more impressed if the packaging was a bit simpler and less plastic.”

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Posted 7 years ago

“We're very happy with the quality and weight of the all-season duvets - they're keeping us nice & snug & warm. Also, the delivery arrangements were excellent - everything arrived on time, in good condition.”

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Posted 7 years ago

“Beautiful soft throw, bought as a present but now I want one for myself xx will surely come back xx thank you”

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Posted 7 years ago

“Great products. Really fast despatch and delivery”

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Posted 7 years ago

“Easy to order and products delivered in good time.”

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Posted 7 years ago

“Excellent products, service, price and prompt delivery”

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Posted 7 years ago

“Good products and prices and speedy service.”

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Posted 7 years ago

“Lovely salesman, very informative, answered all my questions fully. Have found the duvet really comfortable and snuggily!.”

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Posted 7 years ago

“Excellent quality products were competitively priced and were received well packaged. The website was very easy to navigate with plenty of choices”

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Posted 7 years ago

“I know I can rely on the quality of your products, and your staff are always very helpful.”

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Posted 7 years ago

“This is so comfortable and supportive. A great investment.”

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Posted 7 years ago

“Our order was delivered promptly to the Netherlands and the communication was good.”

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Posted 7 years ago

“My body pillow (v-pillow) was delivered quickly to me in Virginia, USA and is a high quality item, I must say! I am glad that I ordered extra wool so that I can customize the fill, although I gather that weekly fluffing may keep it just right. Now I need to find a nice organic cotton cover for my dream support :-)”

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Posted 7 years ago

“Most efficient service, no hitches, just a straightforward transaction that arrived within 48 hours of ordering.”

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Posted 7 years ago

“First class service. So far no complaints about products.”

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Posted 7 years ago

“The website was easy to navigate and easy on the eye, the order process was straight-forward and delivery was quick. I emailed customer service as I hadn't received the introductory coupon before I completed the checkout and they refunded it without any issue. The product (Deluxe wool mattress topper) is the best part, we LOVE it! Thank you!”

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Posted 7 years ago

“Can not test my new light duvet yet but all other purchases have been first class can't wait for Summer”

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Posted 7 years ago

“I would have much preferred fewer bits of marketing nonsense, and a better quality product. I bought one pillow. It came with 3 (three) different labels, all very pretty and tied up with wool, telling me at length how wonderful the company is. There was also a 10 percent off voucher, for my supposed next purchase. I think not! The pillow came in its own fabric bag, with a handle and a zip - as if we all walk around carrying pillows like they were handbags. Meanwhile, the pillow itself is filled with lumps, has gone flat and even lumpier still after only 2 nights, and it has no zip (of course, the zip went to the "pillow bag" instead) so there is no way to get to the filling and it even out. Here's a suggestion, Wool Room: how about you spend the money and creativity as well as the attention to details, on product quality rather than utterly useless gimmicks like poetical labels and carrier bags for your pillows?”

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Posted 7 years ago

“They were efficient,helpful and patient with dotty queries.”

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Posted 7 years ago

The Wool Room is rated 4.8 based on 5,164 reviews