The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

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“Excellent service, so quick! Product also class!”

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Posted 7 years ago

Its great for us to hear that your received excellent service and that you are happy with your product. Kind regards Ali

Posted 7 years ago

“Really helpful, amazing products, would recommend the Wool Room to anyone.”

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Posted 7 years ago

Its great for us to hear that your received helpful service and that you are happy with your product. Kind regards Ali

Posted 7 years ago

“I bought a lovely blanket with ponies on for my Grand daughter's birthday. She opened it today. She loves it. The two boys will open theirs at Christmas. I am so excited. Very pleased with them.”

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Posted 7 years ago

Thanks for leaving us this review. We're thrilled to hear that your grand daughter is happy with her wool blanket.

Posted 7 years ago

“Efficient service, fantastic product, love it.”

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Posted 7 years ago

Its great to hear that you received great service and are loving your product. Kind regards Ali

Posted 7 years ago

“Just commenting on the ordering process for the moment (my new comforter has arrived, but I've only had one night with it...) Ordering was easy, the options on the site were clear, and the shipping was fast and very well communicated. Thank you!”

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Posted 7 years ago

Thank you for writing a review. We are pleased to know that the ordering was easy and that delivery was prompt. Kind regards Ali

Posted 7 years ago

“Beautiful, warm throw & cotton pillowcases. Good communication through order & delivery process. High quality products.”

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Posted 7 years ago

Thank you for your review. We are glad to hear that you are happy with yoru throw and cotton pillowcases. Kind regards Ali

Posted 7 years ago

“helpful on instant chat, delivery was extremely quick”

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Posted 7 years ago

Thank you for taking time out to write a review. Kind regards Ali

Posted 7 years ago

“Good service and a quality product.”

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Posted 7 years ago

“I was so excited to get this pillow and when it finally arrived I was incredibly disappointing. The filling inside seemed half full. I was still hopeful but because there's not enough filling, what is in there, slides around and lumps together. I contacted someone online and they asked for a picture which I sent with my order number. I have heard NOTHING since and it's been a week. I live in Canada so with duties etc, this pillow was not cheap. I would return it, but now as I've been waiting for a response about my picture of the lacking wool fill, I am past the return window! I can only imagine, it will cost just as much to ship it back to the UK too. I am not impressed with the pillow and the company which is so unfortunate because I had such hopes for both.”

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Posted 7 years ago

“Order process was simple, acknowledgement came through quickly and product delivered within days of ordering.”

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Posted 7 years ago

It's good to hear that the process of ordering was easy and the order was promptly delivered. Kind regards Ali

Posted 7 years ago

“Hello we are Alberto and Isabel, from La Coruña, in the north of Spain. I am writing to express our great satisfaction about the mattress protector that we bought a few weeks ago: its beautiful design and great quality exceeded all our expectactions ( I also adore the design of the lovely cotton bag that you included). Congratulations for the marvellous work that you are doing: you have my whole admiration. I hope you will have lots of succeed with your wonderful produts, whose prices, considering the high quality of what you are offering, I also find very rasonable. We send you our best wishes. A grateful couple, Isabel and Alberto. We wish you a Wonderful Christmas and New Year 2018.”

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Posted 7 years ago

Thank your for writing the lovely review, Alberto & Isabel. We are happy to hear that you love your mattress protector and hope you enjoy a lovely nights sleep. Kind regards Ali

Posted 7 years ago

“Very pleased, indeed, with my woolroom purchase; I’ve just bought an all season, European sized single duvet. I think it is heavier and feels slightly more ‘solid’ than my old feather and down duvet, but I really don’t think that’s a disadvantage...I find the weight comforting. I’ve certainly found the duvet beautifully warm over this present cold snap and look forward to experiencing a more even body temperature. The swings between overheating and feeling uncomfortably chilly are, hopefully, a thing of the past! Delivery was very efficient and businesslike, so couldn’t ask for more. At some point I will be a return customer.”

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Posted 7 years ago

It is great to hear that you are very pleased with your EU deluxe duvet All Season. We are glad you are finding the duvet is keeping you warm and that you received your order promptly from DPD. Kind regards Ali

Posted 7 years ago

“Love it!!!!!!!!!!!!!!”

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Posted 7 years ago

“Only too willing to assist with queries (and quickly), a most welcome rarity these days. Service excellent, the product arriving within 24 hours of placing the order. Although expensive relative to most other types / 'fillings', after three weeks or so we think this duvet will prove to be good value. It certainly seems to keep the body at more of a cosy, 'even temperature' compared with our previous duck-down duvet. As others have remarked, the wool does not 'separarte' (unlike duck-down for instance). We feel that the 'medium' is warm enough. Keep up the excellent work ! Top marks all round !!”

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Posted 7 years ago

“Bought the all season duvet only one problem, it's hard to get out of bed it's so cosy. Lovely quality and service. If you get a couple of pillows I would suggest a bag of extra filling. All in all it sounds expensive but the quality should last for years so it is a good buy. Saving up for the mattress next.”

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Posted 7 years ago

“Very pleased with my first trial purchase of a woolroom pillow to replace a sweaty foam back cushion. Definitely considering a wool mattress cover as my next item to purchase.”

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Posted 7 years ago

“This Autumn duvet is just BLISS! Warm and snuggly and feels very comfortable...I will never go back to feather duvets!”

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Posted 7 years ago

“Its cosy and warm but light. Would'nt go back to down quilt”

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Posted 7 years ago

“Lovely, well made duvets. I get very cold at night in our draughty old house and bought the extra warm version for me and regular for himself. Instead of sleeping under a feather duvet and several blankets, I have been luxuriating in the warmth of just wool! Great product.”

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Posted 7 years ago

“I recently purchased two of these lovely, cosy and warm blankets: the rabbit one for my elderly dad to keep him warm by his fire, and the beige curly lamb for our own sofa by the fire. I love them: they are of very good quality and extremely good value for money. The only downside is the strong smell: hopefully will disappear after some use.”

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Posted 7 years ago

The Wool Room is rated 4.8 based on 5,164 reviews