Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

“We recently purchased a mattress topper for our overly firm bed after seeing a review in a national newspaper. Although we paid more than we were anticipating, this purchase has been worth every penny and more! After one week of use our bed feels much more comfortable and our sleep quality has improved immeasurably. The other bonus is after 3 or 4 nights of exceptionally high night time temperatures the bed actually feels cooler. We had read that this should be this case but were sceptical, however it is true. If you have a similar situation do not hesitate to buy this product. We both wake up much more refreshed. Highly recommended! – Steve & Kay, East Yorkshire”

Helpful Report

Posted 10 years ago

Thanks for leaving us this fantastic review, Steve & Kay. We're delighted to read that you're sleeping better as a result of your purchase and that you're experiencing the natural powers of wool in warmer weather :) Don't hesitate to get in touch if you need a hand in the future, All the best, Adam Hirst The Wool Room

Posted 10 years ago

“Love our mattress topper. Delivery very quick and efficient would highly recommend.”

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Posted 10 years ago

“Goods are fantastic quality, reasonably priced and the service is great. I've never had occasion to return anything and love my all seasons duvet. I'm slowly replacing all the duvets and hope to order a wool mattress soon.”

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Posted 10 years ago

Thank you so much for taking the time to leave this review, it's much appreciated. We're so glad to read that you're happy with the quality of your purchase, and that you're enjoying your wool bedding so much that you're planning to replace all the duvets in your house. Don't hesitate to get in touch if there is anything we can help with, Adam Hirst The Wool Room

Posted 10 years ago

“Prompt service from ordering to email stating dispatch. Interlink failed to delivery on the day stated but came next day. Loving the product. Fits well on the mattress and feels comfortable”

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Posted 10 years ago

Thank you for taking the time to leave this review. We're sorry to hear that Interlink failed to deliver when anticipated, I'll pass this information to our customer service team. We are thrilled to read that you're finding your product comfortable though :)

Posted 10 years ago

“I have purchased quite a few items from the wool room, I have been more than satisfied with all goods I have purchased and the speed with which my orders have been processed and sent to me. I would definitely recommend this company for any of their items.”

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Posted 10 years ago

We're so glad to hear you've been satisfied with every experience when shopping with us. Thanks for leaving this review.

Posted 10 years ago

“Beautiful duvet....doing it's job perfectly!”

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Posted 10 years ago

Thank you very much for your kind feedback, it's really appreciated.

Posted 10 years ago

“I love wool duvets from The Wool Room. My whole family sleeps under wool and we (usually) all have super nights. Delivery of my most recent purchase was very prompt. Thanks”

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Posted 10 years ago

Thank you for taking the time to leave this review, Lisa. We're so glad you all sleep better as an effect of our wool bedding. Thanks again.

Posted 10 years ago

“I absolutely love our new light weight duvet - so much cooler than our goose down one - wish I had known about wool years ago. The delivery was excellent as well”

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Posted 10 years ago

Thank you for leaving this review, we really appreciate your feedback. We're glad you're feeling the benefits that wool can have on your sleep. All the best, Adam Hirst The Wool Room

Posted 10 years ago

“Thanks for a good night's sleep! Having read an article in a magazine about wool duvets I decided to buy the Wool Room's luxury super light wool duvet and mattress protector. I would never have thought of wool as an option. It's been 2 weeks now and I really do feel I'm sleeping better and I was a bit doubtful, how could changing from my White Company down duvet really make a difference?? But it does! It's a lovely duvet. I shall be buying more for the rest of our beds. Maybe I'll even try your wool pillows next. You've opened up a whole new world to me.”

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Posted 10 years ago

Thank you so much for taking the time to leave us this review. We're absolutely thrilled to read that you've discovered, and experienced the benefits that wool bedding can have on your sleep! Don't hesitate to give us a shout if you need any help with future purchases. All the best, Adam Hirst The Wool Room

Posted 10 years ago

“I bought a summer super king size duvet. It came the very next day! Excellent service. Duvet is great although I would like to see how it is when it's a little colder weather. Bought to help with night time hot flushes”

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Posted 10 years ago

Thank you very much for taking the time to leave this review, it's very much appreciated. We're sure you'll be thrilled at the duvet's performance in colder weather, but don't hesitate to give us a call if you have any issues. All the best, Adam Hirst The Wool Room

Posted 10 years ago

“If you want an efficient delivery service then: DO NOT USE THIS COMPANY. My advice would be to pay extra and purchase elsewhere. Very dissatisfied with the service. Will never be using this company again. Buyers beware.”

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Posted 10 years ago

Hi Kate, We're terribly sorry for all the inconveniences that have been caused, we're incredibly frustrated by the service you've received with the courier but want to assure you that this isn't our usual level of service. Our customer service team are aware of this issue and will be in contact very shortly. Apologies again, Adam Hirst The Wool Room

Posted 10 years ago

“I have purchased King size duvets (all season), wool pillows, mattress and pillow covers and am really pleased. It took a while to get used to the wool duvet as I have been using a down/feather duvet for many years. I find when using the 2 duvets together they still un pop. It will be interesting when the duvets need washing as my machine is not large enough & whether I trust the laundrette to wash it with care might mean the option of having it dry cleaned. However I have purchased (not from you as you do not sell them but might consider) is a 100% cotton duvet protector”

Helpful Report

Posted 10 years ago

Hi Michelle, Thank you for leaving this review. We're glad you're pleased with your wool bedding. I will be sure to pass on your feedback regarding the poppers to the relevant member of staff. Regards, Adam Hirst The Wool Room

Posted 10 years ago

“Mattress Protector - WOW!! I can honestly say that I think that this wonderful wool protector is the best on the market - and I've tried a few! I recently bought a natural latex mattress and topper which, whilst very comfortable, didn't have that 'cosy' feel, and I was waking several times a night too hot, if not actually sweating. That is a thing of the past - in fact I'm in danger of oversleeping! I'd read about the temperature regulation of wool (I have a fabulous wool duvet), but this protector REALLY does, so I'm sleeping very much more soundly and waking gradually - lovely! What I didn't expect was the extra level of comfort from just a protector - it is so much more cosy and 'nesty'. THANK YOU, Woolroom! I'm now saving for the topper as I know it will further enhance this glorious feel!”

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Posted 10 years ago

Thank you for taking the time to leave this review, Susan - it's really appreciated. We're so glad to read that you love our mattress protector, and are feeling the benefits wool can have on your sleep. Do give us a shout if you need any questions answering when you get round to buying the topper. All the best, Adam Hirst The Wool Room

Posted 10 years ago

“Ordered Monday received Wednesday which is excellent. No hassle and could have changed delivery day if needed. So impressed with previous feedbacks so bought mattress cover + pillows for my Mum who will be 91 4th July and now in a care home after breaking her femur then fracturing her shoulder a few weeks after last September. She is up many times during the night as noted by care staff. I am confident from reviews what I have purchased will help her. I will give a confident update I am sure once she has tried her new bedding. Should also mention all I ordered came in carry/protect bags for convenience. Something else I didn't expect. If she likes my next purchase will be a duvet for her. Many thanks from Eleanor Newport FIfe.”

Helpful Report

Posted 10 years ago

“Ordered Monday received Wednesday which is excellent. No hassle and could have changed delivery day if needed. So impressed with previous feedbacks so bought mattress cover + pillows for my Mum who will be 91 4th July and now in a care home after breaking her femur then fracturing her shoulder a few weeks after last September. She is up many times during the night as noted by care staff. I am confident from reviews what I have purchased will help her. I will give a confident update I am sure once she has tried her new bedding. Should also mention all I ordered came in carry/protect bags for convenience. Something else I didn't expect. If she likes my next purchase will be a duvet for her. Many thanks from Eleanor Newport FIfe.”

Helpful Report

Posted 10 years ago

Thank you for taking the time to leave this review, Eleanor. We really hope your Mum is feeling the benefits of her new wool bedding. Don't hesitate to give us a call if you need any advice, or have any questions. All the best, Adam The Wool Room

Posted 10 years ago

“What can I say but absolutely brilliant, quick and easy transaction. Ordered a duvet and it came within a couple of days, it is very comfortable. So impressed we ordered a bed topper which arrived today can't wait till bedtime now! A much better company to deal with than another British company which is down south! Will definitely recommend you and your products.”

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Posted 10 years ago

Thank you for your kind words Matthew. We're thrilled to hear you're happy with your duvet, and hope you have been impressed with mattress topper too. Don't hesitate to get in touch if there is anything further we can help with :)

Posted 10 years ago

“The throw and cushions I bought were the best price I found on internet. Delivery to the Netherlands was quick and reasonably priced. Very happy with items. Would order from the Wool Room again.”

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Posted 10 years ago

Thank you for leaving this fantastic review, Janneke. We're thrilled to hear you were happy with the service and items, and that you would order from The Wool Room again. Please don't hesitate to get in touch if there is anything we can help with.

Posted 10 years ago

“Excellent service from The Wool Room, a very speedy despatch and delivery and a top quality product, I would have never thought wool could keep you comfortable and cool in a bed!”

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Posted 10 years ago

Thank you for taking the time to leave this review, Lynn. We're thrilled to read that you're a convert to wool bedding. It really is difficult to believe how good it is until you've tried it, isn't' it.

Posted 10 years ago

“Super quick delivery. Beautifully soft and great quality cot mattress cover - perfect for my little one.”

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Posted 10 years ago

Thank you so much for writing this lovely review, Rachel.

Posted 10 years ago

“Hi I recently bought wool mattress protector. This is really lovely . Does as it says keeps u warm or cool depending on the temperature . Very cosy too , i love it . However, i also purchased a pair of eygptian cotton pillowcases which i feel are very poor . I'm so glad I bought pillowcases before buying a sheet and duvet cover. I recently bought the same product from next , which is far superior and more comfortable. Thanx”

Helpful Report

Posted 10 years ago

Hi Jackie, We really appreciate you taking the time to leave this review, and are terribly sorry to hear that you weren't satisfied with the pillowcases. I'll ensure a member of our customer service team gets in touch to try and get to the bottom of this. We expect that all products we sell are of the highest calibre. Apologies again,

Posted 10 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room Reviews