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The Wool Room Reviews

4.8 Rating 5,164 Reviews
95 %
of reviewers recommend The Wool Room
4.8
Based on 5,164 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
99%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Live Chat
Read The Wool Room Reviews
The Wool Room 5 star review on 19th January 2020
Janice East
The Wool Room 5 star review on 2nd December 2019
Dee Sheehy
The Wool Room 5 star review on 29th November 2019
Susan Marston
The Wool Room 1 star review on 4th November 2019
Anonymous
The Wool Room 2 star review on 10th July 2019
Maneh Bagramyan
The Wool Room 5 star review on 5th June 2019
Anonymous
The Wool Room 5 star review on 4th June 2019
Debbie Woodward
15
Anonymous
Anonymous  // 01/01/2019
Excellent products and delivery. Refund on returned item needs some attention. "My Account" only shows purchases and doesn't seem capable of showing credits
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Posted 10 years ago
Hi David, thanks for taking the time to leave this review. Your feedback has been taken on board. I can say, we're expecting to launch an enhanced site in the not too distant future :o)
Posted 10 years ago
I bought a king-size wool mattress protector. Delivery was fast and prompt. The item itself is well made, true to size and perfect. More importantly, it is helping greatly with my night sweats, which was why I bought it.
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Posted 10 years ago
Thanks for taking the time to write this review, Claire. We're delighted to hear that your mattress protector is helping with those pesky night sweats :o) Don't hesitate to get in touch if you need any advice or help with future purchases.
Posted 10 years ago
Excellent product which meets the quality you expect from The Wool Room. Delivery was on time when expected. Great service. Would highly recommend
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Posted 10 years ago
Thank you very much for leaving this review Edwina. We're so glad that you're happy with your purchase and the service received. Don't hesitate to get in touch, should you need any advice or help.
Posted 10 years ago
I have just received my 'Woolsie'. What can I say except thank you so much for another perfect product from your collection. I know it is now supposed to be summer but I'm going to try it out this evening! Thanks once again, you're a fabulous company both for the quality of your products but also for your customer care. Maureen Girdler
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Posted 10 years ago
Hi Maureen, Thank you very much for taking the time to leave this review. We're thrilled that you love your new Woolsie. The beauty of wool is it can be used in warmer weather :)
Posted 10 years ago
Very easy to find and buy what I wanted.
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Posted 10 years ago
Thank you for taking the time to leave this review, Jill. We're thrilled to read that you found the whole experience easy :o)
Posted 10 years ago
Quick delivery, loved the ability to track to within a 15 minute window! Products themselves had no "sheepy" smell. I bought 2 pillows and a mattress topper, would like to get a few more bits when I can. I have been waking earlier, feeling refreshed, and going to bed sooner as I no longer wake with aches and pains! Wish the mattress topper was a little thicker but that is only gripe.
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Posted 10 years ago
Thank you so much for taking the time to leave this review, Suzanne.
Posted 10 years ago
Great product at an unbeatable price and wonderful customer service. Highly recommended.
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Posted 10 years ago
Thank you for taking the time to leave this lovely review, Brenda :)
Posted 10 years ago
I ordered the medium weight duvet as I don't like anything to heavy on me at night, well it is perfect for me it keeps me warm and also cool so ideal. After using this duvet for a few months I certainly would never go back to the original type. I have asthma and I really don't cough that much at night now so I am looking at the pillows as I think that may be its time to purchase one. Thank you I have been recommending you and your products to all my friends and hopefully in time they will find the benefits of the Woolroom.
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Posted 10 years ago
Hi Margaret, It's great to hear from you as a long term user of our product and we're so happy that you're enjoying the benefits that wool bedding brings. Our pillows will also bring the added benefit of keeping your head cooler while assisting in reducing your Asthma symptoms further. Look forward to hearing from you again soon.
Posted 10 years ago
Delighted with my mid-weight duvet and mattress protector. Just as the website says, the duvet is neither too warm nor too cold. When I unpacked it, I thought it might be a bit thin but my fears were unfounded - it is just the right weight and snuggles around perfect,y.
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Posted 10 years ago
Alison, we're so happy that you like our products and hope that they bring you many peaceful night's of quality sleep.
Posted 10 years ago
I am very happy with my new wool summer weight duvet and mattress protector. Both arrived quickly, very well presented and excellent quality of materials. Definitely would buy again from this company. Thank you.
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Posted 10 years ago
Thanks for your review Rebecca, very glad that you're happy with the quality of our products. We strive to ensure that we produce our bedding to the highest standards for our customers and hope you'll enjoy all of the benefits that wool bedding will bring you.
Posted 10 years ago
Wow ....what can I say the 'Deluxe Wool Mattress Topper' is absolutely wonderful. I have never slept in such a comfortable bed. I have an old hard mattress which I will replace soon but in the meantime wanted to create a sumptuous bed and this mattress topper certainly did that! I would highly recommend this and wish I purchased one years ago! I purchased a set of the 'White Egyptian Cotton Bed Linen' which I am very pleased with. Lovely smooth cotton, very cool to sleep with and feels very luxurious. I also purchased the 'Deluxe Wool Duvet' in a 'medium weight' thinking this would be ideal for April/May time. I found it very lightweight and cool but for me a little too cool and I ended up putting another polyester duvet over the top for added warmth which then created a wonderfully warm bed. I then purchased the 'Deluxe Wool Duvet' in 'warm weight' which was meant to be plenty warm enough for winter and tried that in April/May. This was warmer but I still found it not warm enough for me and I don't think I am a particularly cold type of person. I found they were both warm enough at the start of the night but I would wake up cold in the middle of the night. The wool duvets are definitely cooler and breathable if you are hot in bed but do not seem to warm you up once you are cold. I found I could feel the fresh air coming through the duvets and they do not seem to hold warmth in the bed. Anyway, I still like the wool duvets and like the idea of sleeping under wool and will simply now have an extra bedspread/quilt at the foot of the bed which I pull up if I get cold and put back down if I get too hot and I will do this throughout all the seasons with the medium and warm wool duvets I now have which provides a lot of flexibility and choice with our English climate! So overall I am satisfied!
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Posted 10 years ago
Delivery was on time and easy to track, doona itself was fantastic! My husband has not had one night sweat since it arrived!! Thank you for a lovely product.
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Posted 10 years ago
Hi Samantha, Thank you so much for the great feedback, we are pleased to hear our products are working their magic. Best wishes, The Wool Room
Posted 10 years ago
You need an "excellent", so very good will have to do. Initially we purchased a pillow and king duvet. The pillow was for me as my husband was adamant that his memory foam pillow could not be bettered. I was very impressed with the quality and finish of the items. The only problem was that because of the generous proportions, it was impossible to find a king size duvet cover that could accomodate the duvet. Perhaps the Wool Room should consider providing covers for their pillow, duvets! My second purchase was the matress topper, alpaca, wonderful and again such a wonderful finish and quality. Next purchase will be a pillow for my husband, he has acknowledged that my pillow can only be surpassed by another Wood Room pillow. Finally, thank you for the superb quality covers you provide with all items, but I have to admit they will not be used to store my Wool Room purchases - as these will always be firmly on our bed!!
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Posted 10 years ago
Hi Elizabeth, Thank you so much for the wonderful review, it is great to hear that you love our products. Best wishes, The Wool Room
Posted 10 years ago
A lovely light duvet dispatched to time
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Posted 10 years ago
Hi Gwen, Thank you so much for your review. Best wishes, The Wool Room
Posted 10 years ago
It works. It really does. We are all sleeping better for having a wool duvet, topper and protector. Lovely product
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Posted 10 years ago
Hi Sarah, Great to hear you are sleeping much better, thank you for the positive review. Best wishes, The Wool Room
Posted 10 years ago
Duvets are very good quality and worth the money. Bit of a mix up with delivery contents but this was resolved very quickly without inconvenience to us. Will certainly make another purchase!
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Posted 10 years ago
Hi David, Thank you so much for the positive review, we are sorry to hear of the mix up but glad this was resolved quickly. Best wishes, The Wool Room
Posted 10 years ago
Excellent service as always. Good arrived quickly and in good order.
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Posted 10 years ago
Hi Julie, Thank you so much for the great review. Best wishes, The Wool Room
Posted 10 years ago
I love the Wool Room baby booties and blanket. They are perfect. Placing the order was incredibly easy, delivery was exactly what was promised! Fantastic product and service I highly recommend the Wool Room
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Posted 10 years ago
Hi Denise, Thank you so much for the positive review, we are pleased to hear you love your recent purchase. Best wishes, The Wool Room
Posted 10 years ago
Really impressed with the coir mattress for the cot bed, their service and the delivery. Outstanding customer service in sorting out a damaged item (minor damage that could have easily over looked) that I haven't stopped talking about to my mummy friends. My replacement was arranged to be delivered the very next day (i mean really next day!!) Will definitely use them again.
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Posted 10 years ago
Hi, Thank you so much for the fantastic review, we are sorry to hear there was an issues but pleased this was resolved quickly for you. Best wishes, The Wool Room
Posted 10 years ago
I dealt with The Woolroom whilst on holiday in Spain and found they provided a 5 star service in dealing with my request and shipping the goods at minimal cost from the UK. The wool topper was as described and found it to be very comfortable for the short time I was able to use it in my holiday home, where it now resides and awaits greater use on my return. It did have a slight sheepy smell but hopefully it will disappear with time after a descent exposure to the air. It also crept a little on the mattress and needed moved back into position to get rid of the ripple created. Perhaps I could suggest an elasticated band positioned in the middle of the topper to go under the mattress to resolve this issue. I would recommend the company and the product and would buy again. I could only give it 4 stars because of limited time of use.
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Posted 10 years ago
Hi John, Thank you for the positive review and for the feedback on the topper. The topper will take on the smell of the environment so you should notice a difference next time you are in Spain. If you do continue to have issues with the slipping please do keep us informed. Best wishes, The Wool Room
Posted 10 years ago
The Wool Room is rated 4.8 based on 5,164 reviews