Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

“The service and quality of the products are excellent. I would buy again whenever I need more bedding.”

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Posted 10 years ago

Thank you for taking the time to leave us this review. We're thrilled to read that you're impressed with your purchase.

Posted 10 years ago

“Ordered wool balls to refill a pillow. Arrived fast. Quite a big amount of wool, enough for several refills. The wool is clean and light and smells wonderful.”

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Posted 10 years ago

Thanks for leaving us this review, we're glad you're happy with your purchase :)

Posted 10 years ago

“This was my second order for a Bed Set from the Wool Room as we were so impressed with the first. Quality is excellent and have been through all seasons with the first set (Light Duvet) and it has delivered on all promises, cool in summer, warm in winter etc. Also has been washed and come out as good as new. Has made a real difference to my quality of sleep, which has been affected by me being a "woman of a certain age"!!”

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Posted 10 years ago

Thank you for taking the time to leave us this testimonial, it's really appreciated. We're thrilled to read that you're impressed with your bedding set so much you purchased another. Do not hesitate to give me us a shout if there is anything we can do to help in the future. Thanks again, Adam Hirst The Wool Room

Posted 10 years ago

“Excellent quality, quick delivery, excellent sleep - wouldn't sleep in anything else now”

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Posted 10 years ago

Thank you for taking the time to leave this fantastic review. We're thrilled to read that you're now a wool bedding convert :o) If there is anything we can do to help in the future, don't hesitate to shout. All the best, Adam Hirst The Wool Room

Posted 10 years ago

“Thank you for your prompt service. I received my blanket here in Canada and am so pleased with it!! I had no idea what a difference there would be, sleeping under a wool blanket from sleeping under a synthetic blanket and so was a little apprehensive about ordering from overseas and 'experimenting'. I love the blanket!! And funny thing, I notice I don't have a sneezing fit every night when I go to bed like I have for years. The quality is superb for the price!!! Thank you, Cindie in Canada”

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Posted 10 years ago

Thank you so much for taking the time to leave this fantastic review. We're absolutely delighted to read that you're sleeping better as a result of your wool bedding. It's not for the faint hearted, but your sneezing was likely the effect of a dust-mite build up in your old bedding. The bonus is our bedding resists the little blighters :o) Don't hesitate to get in touch if there is anything we can do to help. All the best, Adam Hirst The Wool Room

Posted 10 years ago

“Ordered deluxe topper, arrived promptly and well packaged. Unfortunately it didnt help my back problems, despite claims of best nights sleep etc. Also despite claims of 30 day money back etc, it transpires they only do that if you have bought a complete set!! They argue that topper would not be resellable, but if complete set returned they would write it off! They wont even accept back as an exchange for other products! Disgusting customer service. Would NOT RECOMMEND and will never buy from them again”

Helpful Report

Posted 10 years ago

Thank you for taking the time to leave us this review, we're sorry that you're frustrated by your experience. As you mentioned, the 30 day sleep guarantee is only available on a complete bedding set, and this is reflected clearly online and in-store. The reason we offer this is because research shows that when sleeping cocooned in wool (on top of, under and head on), sleep is enhanced because of the fantastic moisture management and temperature regulation capabilities our products have. We're incredibly confident that our bedding sets will improve sleep, so much so that we've only ever had a couple returned. These have then been recycled and put back into other products for different uses. Sorry once again for any inconveniences that may have been caused.

Posted 10 years ago

“Although the pillows and additional wool we bought are beautifully presented, we wonder if cheaper packaging would make the products more reasonably priced. We were surprised at the small quantity of wool we got when we purchased a bag of extra wool for our de luxe pillows.”

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Posted 10 years ago

Thank you for taking the time to leave us this review. We're sorry that you feel our prices are a little expensive, but the price of wool is certainly reflected in the price. Before the wool balls end in the calico bags, they go through a number of processes to ensure that they are perfect for their end purpose. While the wool is quite compact, there is approximately 50% of the wool that you'll find in our deluxe pillows in the bag. Please don't hesitate to get in touch if you'd like to discuss this further, and apologies again.

Posted 10 years ago

“Super fast delivery and a really easy purchase. We bought mattress toppers for me and my daughters and they have been amazing. The biggest problem we now have is the girls are sleeping too well, so getting them up is proving tricky. And for me, it has made an expensive, but too firm mattress a joy instead of an overpriced regretful purchase,”

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Posted 10 years ago

Thank you for taking the time to leave this fantastic review. We're thrilled that your girls are sleeping so well (apologies if a bit too well). It's great to read that your regretful mattress purchase is now a joy too. Should you have any questions with this, or future purchases, don't hesitate to give us a shout. Regards, Adam Hirst The Wool Room

Posted 10 years ago

“Easy website to see what you want to buy, quick buying process and superfast delivery. Once it gets into the sausage machine, buying on the internet is a breeze. It's when you want to change your order when the trouble arises. Order perfect, and the second item I ordered came even quicker.”

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Posted 10 years ago

Thank you for taking the time to leave us this review. The term 'sausage-machine' made us chuckle here at The Wool Room HQ. Should you have any issues with your order, or need help with any future purchases, don't hesitate to get in touch. All the best, Adam Hirst The Wool Room

Posted 10 years ago

“Quick delivery and the items were very good quality. Very happy with my order, thank you, will use again”

Helpful Report

Posted 10 years ago

Thank you for taking the time to leave this review, Silvia. We're incredibly proud of our range of wool beeding, so we're glad to read that you're happy with the quality of your product. Don't hesitate to give us a call if you need any help with this, or future purchases. All the best, Adam Hirst The Wool Room

Posted 10 years ago

“Excellent product. Very quick delivery. We will never go back to feather duvets”

Helpful Report

Posted 10 years ago

Thank you for taking the time to leave us this review. We're thrilled to hear that you find your duvet excellent.

Posted 10 years ago

“Ordered the lightest cover available just as the heat wave struck so not really able to use anything, even a sheet is too much atm. However I'm sure this product will come into its own in the next few weeks. It is well made, soft, light and not too snuggly.”

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Posted 10 years ago

Thank you for taking the time to leave us this review. We're incredibly confident that the performance of our lightest cover would outshine any other cover on the market in hot weather. We'd love to hear how you find it once you've had chance to get it a good test. All the best, Adam Hirst The Wool Room

Posted 10 years ago

“After having waited eleven days.....I decided to email then phone to find out when order might be delivered. Once they were aware it had not been processed the throw was despatched immediately...with an apology included.....It was well worth the wait !”

Helpful Report

Posted 10 years ago

Thank you for leaving us this review. We're terribly sorry for the issues experienced with your order. I can ensure you that errors like this are very rare and we have made changes internally to ensure that an order like this doesn't slip through the net in the future. We are glad to read that you're happy with your throw. Apologies once more.

Posted 10 years ago

“Im absolutely delighted with my purchase of a duvet, mattress protector, pillow and small cushion( for between my knees). I like the fact that the pillow is adjustable. Thanks to this purchase I am finally experiencing a comfortable nights sleep.”

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Posted 10 years ago

Thank you for taking the time to leave us this review, we're thrilled to read that you're having a comfortable night's sleep as a result of your wool bedding. Thanks again,

Posted 10 years ago

“I have had two orders with The Wool Room. Both were delivered in 24 hours. I love the products; they are brilliant. 10/10 !”

Helpful Report

Posted 10 years ago

Thank you so much for taking the time to leave this review. We're glad to hear that you're impressed with the service and just as importantly, the products.

Posted 10 years ago

“I'd done quite a bit of research and read many reviews after deciding that I needed a mattress topper. I didn't particularly want a 'synthetic' product, but did I fully trust that wool would regulate body temperature throughout the night - in summer...? I have to say, it is money very well spent! If you're thinking that it's quite costly when you can get a topper for a fraction of the price, let me reassure you, it will the best investment in your comfort during the night. There is no smell, you may well have read on other websites that wool can be smelly, it is a perfect fit (I ordered the double size), and during the hottest day/night of the year so far, think it was 1st/2nd July... I did not sweat at all despite the temperature outside being 24 degrees at its coolest. It is so comfortable; no lumps, bumps or shifting of filling, it is a fantastic purchase. I will certainly be highly recommending your product.”

Helpful Report

Posted 10 years ago

Thank you so much for taking the time to leave this fantastic review. We're thrilled to read that you're experiencing the benefits of our wool bedding. Don't hesitate to get in touch should you have any questions, All the best, Adam Hirst The Wool Room

Posted 10 years ago

“I purchased a deluxe and classic pillow along with a mattress protector for my Mum who is now in a care home after breaking her femur then fracturing her shoulder September 2014 and now suffers from post trauma delirium classed similar to dementia. She was waking up on average 14 - 20 times during the night according to night staff. After now having the above this has greatly reduced to 6 - 9 and hopefully will go down further. Her heels were also in an awful mess from being in bed so long. I have asked the care home to place the deluxe pillow (half the wool taken out) under her ankles at night. They are both showing improvement. I also bought 2 deluxe pillows for myself and husband. He sweats a lot around the neck and head in bed. You could see the sweat marks on the pillowcase within a few days never mind the staining to pillows themselves eventually. I now change his pillowcase with the rest of bedding once weekly and there are no stains or sweaty smells from the pillowcase. I am also having a more comfortable sleep which I put down to the pillows. Would highly recommend. More expensive - yes - but will prove to be no more expensive in the end and anyway you can't put a price on this kind of comfort. zzzzzzz!”

Helpful Report

Posted 10 years ago

Thank you for taking the time to leave us this review. We're glad to hear that your mother (and indeed your husband) is sleeping better as a result of your purchase, here's hoping that this continues to improve. If it doesn't, do give us a call and we can have a conversation about what we feel is the ultimate solution. Thanks again, and as you say, you can't put a price on comfort. All the best, Adam Hirst The Wool Room

Posted 10 years ago

“I purchased 2 pillows recently and can honestly say I wish I had bought them sooner. They are so comfortable I get a better nights sleep and it might be a coincidence by my husband no longer snores so loud. They keep your head cool even in the very hot weather of late. I was also impressed with the very fast delivery.”

Helpful Report

Posted 10 years ago

Thank you so much for taking the time to leave this review, it's very much appreciated. We're glad you're getting better sleep as a result of your pillows. As for the snoring comment, it's something that is echoed by numerous reviewers, but we haven't yet done any testing to prove why this is. Watch this space...

Posted 10 years ago

“Bought the all seasons quilt pack, arrived very quickly,well packaged in individual bags. We've only tried the summer quilt at present but it is warm and cosy, the pillows are adjustable but they do flatten a little bit so its worth waiting a few days to see how they settle. The mattress topper has an elasticated skirt so stays on pretty good. The quilts attach together with lots of poppers so they will stay together well inside the cover, I like this and they are all very well made.. Very happy with my purchase and I would buy again for another bed as I'm sure these items will stand the test of time and won't need replacing for a few years.”

Helpful Report

Posted 10 years ago

Thank you for taking the time to leave us this review, we're thrilled to read that you're impressed with the service and products you purchased. If you have any questions, don't hesitate to get in touch,

Posted 10 years ago

“Enjoy sleeping with wool duvet and pillows! Is the duvet slightly too big? It seems a bit big for the duvet cover and there's always a bit of duvet that's got nowhere to go and folds under leaving a hump on the bed!”

Helpful Report

Posted 10 years ago

Thank you very much for taking the time to leave this review. Our duvets are cut with such a process that they're incredibly accurate. Would you be able to measure the duvet to see if it's as sold? On occasion, duvet covers may shrink in the wash making the duvet appear to be oversized. If the duvet is indeed too big, don't hesitate to get in touch and we'll discuss this further.

Posted 10 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room Reviews