The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

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“The king sized pillows I ordered arrived promptly and very well packaged. The bags they arrived in were very smart. The product is great. I needed to fluff up the wool a bit but that was all in the included instructions. I wouldn't hesitate to use Wool Room again. Thanks for giving me a better nights sleep.”

Helpful Report

Posted 10 years ago

Thank you for taking the time to leave this review. We're so glad to read that you're sleeping better through using wool. All the best, Adam Hirst The Wool Room

Posted 10 years ago

“Delivery was very prompt, products excellent.”

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Posted 10 years ago

Thanks for taking the time to leave this review. We're glad you're enjoying our products.

Posted 10 years ago

“I love the wool room and their products. My bed is supper comfortable - and age 63 it is best bed/sleep experience ever. I also have a wool duvet and I love that too (I highly recommend the 1.5 tog one for those who get hot in the night). Keeping the wool industry going keeps those border collies in a job!”

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Posted 10 years ago

Thanks for your great feedback. We're glad you're enjoying your sleep through using our wool products. Thanks again,

Posted 10 years ago

“This was my first purchase from the Wool Room. Very quick delivery of a beautiful Wool Duvet. Love the storage bag. Really comfortable to sleep under. Not too hot. Would recommend to friends and family. Love the idea of a British wool product.”

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Posted 10 years ago

Thank you for this fantastic review. We're so glad you're enjoying your product and the fact it's British :)

Posted 10 years ago

“I first purchased a classic wool pillow and thought it was good, I then purchased a wool mattress cover and thought it was great, after some thought I purchased a luxury duvet, and I think it's fantastic! The service from the Wool Room is second to none, everything is well packaged with a quick delivery. The staff are very helpful and the website is easy to use.”

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Posted 10 years ago

Thank you so much for your fantastic review. We're thrilled to read that you're enjoying the pillow, mattress cover and duvet :)

Posted 10 years ago

“Thank you for great service, fast delivery and great duvet. Very pleased.”

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Posted 10 years ago

Thanks for your kind review, Raimonda.

Posted 10 years ago

“delighted will my Deluxe pillows delivery was very quick My allergy (being very stuffed up in the morning) has gone) like the ideal of making the pillow to suit one own comfort. expensive but well worth it for a better sleep.”

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Posted 10 years ago

Thank you for your kind review :o) We're glad to read that your feeling less stuffy because of your new pillows!

Posted 10 years ago

“My pillow arrived quickly and I couldn't be more pleased with it. I chose to buy it from the Wool Room because it is a British company using British wool (cheaper imports are available) --- we have a long tradition of wool in this country and I am happy to spend a bit more to support it. The pillow itself is as comfortable as you could ever hope it to be. I teased the wool to make it the right level of softness and I have slept soundly on it every night. I have rhinitis and asthma and noticed an immediate improvement with my symptoms. This pillow will be the first thing I pack whenever I stay away from home. I will definitely be buying more from the Wool Room -- saving up now for the duvet!”

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Posted 10 years ago

Thank you for leaving this great review :) Don't hesitate to give us a call if you need any help choosing your duvet. Thanks again, Adam Hirst The Wool Room

Posted 10 years ago

“I was extremely impressed with the efficient service of The Wool Company. I ordered online and my item was delivered in a couple of days. I could not be happier with the duvet that I purchased, I love the quality, perfect in every way. I would have no hesitation recommending both the company and the product.”

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Posted 10 years ago

Thank you for your kind review, Helen. It's very much appreciated. Adam Hirst The Wool Room

Posted 10 years ago

“Good service and a great product.”

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Posted 10 years ago

Thanks for the kind review, Sue.

Posted 10 years ago

“Bought a wool topper from the Wool Room. It is an amazing product, extremely high quality and from the first day has made a real difference to our quality of sleep. We do not wake up as often during the night and feel more rested in the morning. Highly recommended! The Wool Room staff were also a pleasure to deal with and the delivery was super quick. The product arrived the next day and I was able to track its arrival down to a fifteen minute window.”

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Posted 10 years ago

Thank you for leaving this great review. We're thrilled to hear you're happy with the service received and the product.

Posted 10 years ago

“I bought this for my Mum and she loves it. The item was delivered fast.”

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Posted 10 years ago

Thank you for leaving this review :o)

Posted 10 years ago

“Began with the duvet last summer, then this winter added the topper and pillows. I no longer sneeze when I go to bed at night and my husband says my snoring has practically gone! We sleep so well now that its hard to get up in the morning, the best bed arrangement ever! Now I just want to persuade The Wool Company to make neck size pillows for traveling so we can carry them in our suitcases.”

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Posted 10 years ago

Thank you for leaving this kind review, Su. I've passed on your message about travel pillows on to our buyer here at The Wool Room. Watch this space...

Posted 10 years ago

“Great service, high quality product”

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Posted 10 years ago

Thanks for your kind review :o)

Posted 10 years ago

“I bought a mattress topper simply in the hope of bringing my mattress up to the height of my husband's on our linked single beds. The unexpected consequence is that I am actually sleeping better!”

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Posted 10 years ago

This is fantastic news, thank you for leaving this review.

Posted 10 years ago

“I have purchased several items from The Wool Room. I cant rate the products or service highly enough. All items have been received promptly and are well packaged. I believe the products are very well made and feel the claims made about quality of sleep and comfort to be totally true. Would highly recommend.”

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Posted 10 years ago

Thank you so much for leaving this wonderful feedback :o)

Posted 10 years ago

“My 1st purchase was the 2 pillows offer, I loved them so much that I went on to purchase a duvet, pillow protectors & a mattress topper. All items were superbly packaged in special bags, which are great for storing items when not in use. Each of my items have qualified for free p&p and arrived the following day. All the bedding feels clean & fresh. I love the fact they just need airing, but can be washed on a wool setting if ever the need arises. The wool smell was faint on the duvet, but completely disappeared within a few days. I did purchase a pure wool duvet from another company, which smelt awful and is still as strong after a few weeks. The other company charged extra for storage bags!!!! So having bought from 2 seperate companies, I would highly recommend the Wool Room, based on excellent products, speed of delivery, lack of farmyard smell on products and the storage bags! I am gradually replacing all our bedding from the Wool Room.”

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Posted 10 years ago

Thank you for leaving this lovely feedback. Don't hesitate to give us a call if there is anything we can do to help.

Posted 10 years ago

“Easy to use website. Excellent product ( mattress protector - fabulous!) Selected courier was brilliant - tracking worked perfectly and the goods were received quickly. I would definitely shop there again both for the quality of the product and the quality of the Customer Experience.”

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Posted 10 years ago

Thank you for your kind reviews. We're thrilled to read that you were happy with the service received and the quality of our products.

Posted 10 years ago

“Very fast delivery, all products are very well packaged in cotton zipped bags. I ordered the cot bed set, the mattress protector is well padded and contains no plastics, the pillow is very soft and washes well. Very pleased.”

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Posted 10 years ago

Thank you for leaving this kind review. We're so glad to read that you're enjoying the products you purchased.

Posted 10 years ago

“I have purchased super light comforter and I got it within 4 days from UK to USA - wow! We just slept our first night under it and it is amazing! I sleep cold my husband is always hot - but guess what he slept covered all night and didn't snore even once - YEAH! I was totally warm and snuggly - it is awesome to be able to sleep under the same comforter first time in years! I am now an a mission to convince him to buy a topper and pillows. Great product very well made and great customer service!”

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Posted 10 years ago

Thank you for leaving this review, Gabriela. We're thrilled to hear you were impressed with the service received, and equally importantly, our products :o)

Posted 10 years ago

The Wool Room is rated 4.8 based on 5,164 reviews