The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered the goods on the 18th January & money taken checked the tracker several times & nothing changed from receiving my payment still nothing till Friday 30th january I had planned to actually phone the company & then received an e-mail saying my goods would be with me on the 2nd February As I write this review its the 1st February so hopefully my goods will arrive tomorrow”

Helpful Report

Posted 10 years ago

Hi, Thank you for leaving feedback on your purchase with us. We're always striving to improve our service and this will help. The product you ordered was featured on a post in the Daily Mail, which we hadn't anticipated and this led to a real increase in demand for that product which caused us to run out of stock. We tried to manage expectations by putting a bold message on the product listing, advising that they wouldn't be delivered until the first week in February. A number of customers called our lines regarding this product which led us to believe that the message was being missed. We then made the decision to email all customers who had purchased in a bid to prevent any confusion. We are terribly sorry for any inconveniences that may have been caused.

Posted 10 years ago

“Thoroughly recommend this company. I am new to wool duvets and pillows and so far I'm delighted.”

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Posted 10 years ago

Thank you for your lovely review. We're glad to hear you're delighted with your wool bedding :)

Posted 10 years ago

“Doing business with wool room is a pleasure. Goods being delivered at time stated. Well done Wool Room. JK.”

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Posted 10 years ago

Thank you very much for leaving your review :)

Posted 10 years ago

“I bought a double duvet, medium weight and a pillow two weeks ago. I am definitely sleeping better and feel cosy (with a couple of extra wool blankets for this cold snap) but not too hot. I am so pleased with the difference in my sleep that I am now buying a mattress protector and an all season duvet. Guests will get the first duvet so I can get rid of the down duvets which make me a bit wheezy. I found the Wool Room website very informative, though several times couldn't always easily find something I'd previously read when trying to show an asthmatic friend the wonders of wool. There's lots of info and not brilliantly structured which is typical of small, friendly companies' web sites. I initially contacted the Wool Room by email and got a good helpful reply. A nice company to deal with, and a fabulous product. How come doctors don't recommend wool duvets?”

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Posted 10 years ago

Thank you for your fantastic review, It's great to get feedback which highlights ways in which we can improve. We'll be sure to take your notes on the amount of content on the site and try and make it easier to digest. Thank you again... P.s. we're not entirely sure why doctors aren't recommending wool duvets - we certainly think they should be :)

Posted 10 years ago

“2nd wool quilt I have purchased ( other one from another company) this quilt is far superior”

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Posted 10 years ago

Thank you for your kind words. We're glad to hear you're enjoying your duvet :)

Posted 10 years ago

“2nd wool whirl I have purchased ( other one from another company) this quilt is far superior”

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Posted 10 years ago

Thank you for your kind words. We're glad to hear you're enjoying your duvet :)

Posted 10 years ago

“My throw was very nice l will use this site again and pass onto my friends.”

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Posted 10 years ago

Thank you for your kind words. We're glad to hear you'll recommend us to your friends :)

Posted 10 years ago

“Couldn't wait to receive my all seasons duvet,and I wasn't disappointed ! Previously tried feather & down,and synthetic duvets but was unimpressed! In my fifties ,suffering with night sweats ( and day sweats) and just wanted a good nights ' sleep! Well now I have them!! This duvet is a godsend, it's not heavy, the cover is beautiful and I wish I'd found it sooner! You might be thinking it's expensive but it's worth every single penny!”

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Posted 10 years ago

Thank you very much for your feedback Wendy. We're so glad to hear you're enjoying your all-seasons duvet!

Posted 10 years ago

“still waiting on my order.”

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Posted 10 years ago

“Due to high demand I am still waiting for the item I have ordered so can't really give a review.”

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Posted 10 years ago

“The wool throw with the horse design is well made. The horse pattern is very nice. The throw is light but warm. Very happy with the quality of this product and amazed that the delivery from England was so fast.”

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Posted 10 years ago

Thank you for your kind review - we're glad you're happy with your order :)

Posted 10 years ago

“Very easy to order from website. Order came on the day arranged. I received text messages throughout the delivery process saying when order was being delivered and had the opportunity to alter delivery date if not convenient. On the day received a text advising the one hour time slot I could expect delivery. Very pleased with service and product.”

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Posted 10 years ago

Thank you very much for your feedback. We're glad to hear that you were impressed with the service given :)

Posted 10 years ago

“Purchased a lightweight wool duvet as I found my hollow fibre one, although very light, also very hot. I have not been disappointed. Although the wool duvet is heavier to lift I no longer suffer from the fluctuations in temperature that I normally do with other duvets. Although I sometimes do feel a bit too warm the duvet soon adjusts the heat leaving me feeling comfortable and able to sleep.”

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Posted 10 years ago

“We were a bit unsure if this was worth the outlay. It is great, the nightly wet wake s have stopped and it's comfortable to get under”

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Posted 10 years ago

“ITEM HAS NOT BEEN DELIVERED YET !”

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Posted 10 years ago

“Very fast and efficient service. Really well packed and as previously mentioned by others the storage bags are quality items. Ordered a single topper, which fits very well, as yet not been tried. The king sized all season duvet again is a lovely item. Using the thicker duvet at the moment, which is nice and warm and comfortable. Also ordered two pillows again nice quality. At present awaiting the double topper, which is due in February. To date very pleased with purchase as never used wool bedding before.”

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Posted 10 years ago

“I ordered a wool mattress topper on 12th January 2015 the money was taken from my account on the same day. The mattress topper is due to be delivered in early February. I do think its a little unfair to collect the money so early before the expected delivery date. As I have nor received the topper yet I am unable to comment on its quality”

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Posted 10 years ago

“My Order arrived within two days of ordering it thank you. Delighted with my merino topper & so far it seems to do all it said in the description.”

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Posted 10 years ago

“Excellent fast service. Bought the deluxe mattress topper for my husband and he is very happy with it.”

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Posted 10 years ago

Thank you for your kind feedback. We're thrilled to hear that your husband is impressed with the mattress topper :)

Posted 10 years ago

“Read about the wool room in my daily paper. Bought a mattress cover to see if it would help me to sleep as have had problems for years. After a week I can honestly say my sleep has improved, my bed is more comfortable and I don't seem to get so hot (I am at that age!!) Would recommend to anyone even if they have no problems sleeping.”

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Posted 10 years ago

Thank you for your kind feedback. We're so glad to hear that our product is helping you sleep better! :)

Posted 10 years ago

The Wool Room is rated 4.8 based on 5,164 reviews