The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I do all my shopping online and NEVER leave reviews but I am so pleased with the wool room i was motivated to share how beautiful their products are. I had already bought a Fogarty wool pillow which turned out to be too flat for my neck. so i first bought the deluxe pillow and extra wool to get the right padding. Beautiful pillow, so well made and the quality was worlds away from the cheaper Fogarty. I then began to read about the health benefits of wool and researched wool duvets extensively and was close to buying the Fogarty one - am so glad i didnt - its not all natural and contains syntehtic fabrics. I decided to go all in and purchased a wool duvet, a wool matress protector and a wool blanket for layering in colder months. i sleep alone and really feel the cold, i usually have a thick duvet to keep me warm so had concerns about if the very thin wool duvet would do the job. I bought the deluxe medium. just had some of the coldest nights in a long time and i have been very snug. i love the new bedding and am very happy to be all natural wool. No complaints about strong smell for me, cant smell my duvet at all and i have super sharp sense of smell. everything arrives in calico storage bags which is a great touch. The wool room might be more expensive than cheaper lesser quality rivals but is so sort the investment. very very happy and fully recommend.”

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Posted 10 years ago

Thank you for your fantastic feedback. It's great to read that you're enjoying our wool pillow :)

Posted 10 years ago

“Would love to leave a review, but it has not been delivered yet!!”

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Posted 10 years ago

Hi, We're terribly sorry for the delays with your order, as you'll likely know, this is due to an unanticipated feature in the Daily Mail. Please be assured that your order is very important to us, and we'll be sure to dispatch your order as a matter of priority as soon as it arrives. We're anticipating you'll have your order early next week. If there is anything further we can do to help, please don't hesitate to give us a call on 01780 461217

Posted 10 years ago

“I very recently bought two luxury pillows which my husband and I found so comfy that a few days later, I went on to buy an all-seasons duvet and on my recommendation, my daughter bought a cot mattress. I really can't praise The Wool Room's products highly enough - outstandingly comfortable, beautifully made, packaged in high quality cotton covers and all delivered within three days of ordering!”

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Posted 10 years ago

Thanks for your fantastic feedback :) We're thrilled to hear that you're loving our products. Don't hesitate to give us a call if there is anything further we can do to help,

Posted 10 years ago

“havent received the product yet. Premature on your part”

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Posted 10 years ago

Hi Julie, We're terribly sorry for the delays with your order, as you'll likely know, this is due to an unanticipated feature in the Daily Mail. Please be assured that your order is very important to us, and we'll be sure to dispatch your order as a matter of priority as soon as it arrives. We're anticipating you'll have your order early next week. If there is anything further we can do to help, please don't hesitate to give us a call on 01780 461217

Posted 10 years ago

“Very satisfied with the blanket purchased - lovely quality as described on the website. Would have liked to have been able to track the status of the order - but all well in the end.”

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Posted 10 years ago

Hi Janice, Thank you for your feedback. Your point about tracking your order will be taken on-board as we constantly strive to improve our service :)

Posted 10 years ago

“It is ridiculous asking for a review on a company that hasn't delivered an order yet. I placed an order two weeks ago and haven't received an update. I was told there was a two week wait on part of the order, but the item in stock hasn't been delivered.”

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Posted 10 years ago

“We were most impressed with the staffs' in-depth product knowledge when we made our initial purchase. So much so, that we bought a mid-season duvet, some pillows, a wool mattress topper and promised to treat ourselves one day to a proper superking size wool mattress. Compared to our previous bedding, the level of warmth and comfort is just outstanding and we no longer play duvet wars. A couple of years have now passed and since then we have bought another quilt for the guest bedroom and guess what? We've just ordered our first ever wool mattress! Can't wait to try it out and review it!!”

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Posted 10 years ago

“Love my new new duvet, warm, cosy and dust mite free”

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Posted 10 years ago

Thank you for your feedback, we're so glad to hear that you're enjoying your new wool duvet! :)

Posted 10 years ago

“Superfast delivery, very pleased with purchases. Very snug and cosy.”

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Posted 10 years ago

“Ordered and paid for my product online 3 weeks ago and am still waiting for delivery. Apparently the good publicity for one of their products caused a surge in orders., resulting in an out of stock situation! Tell me, why would you not know that this item was to be advertised and highly rated without buying in more merchandise before the newspaper reported on it? Meanwhile, they have my money and I am still awaiting delivery - informed should be despatched week commencing 2nd February. Hope it proves worth waiting for?”

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Posted 10 years ago

I am terribly sorry for any inconveniences that may have been caused with your order, we're always looking for ways in which we can improve our service and this feedback will certainly help. I'd just like to clarify that we did not know that our mattress topper was going to be featured in the Daily Mail - it wasn't paid advertising. This led to overwhelming demand that we hadn't anticipated. We tried to manage expectations by putting a clear note on the product pages highlighting that there'd be a 2-3 week wait and then sent an email to all customers in case this note had been missed. I'd just like to stress that your custom is very important to us and we'll be sure to dispatch your order as a matter of priority as soon as the stock lands with us. We hope that you'll be thrilled with your new mattress topper. Don't hesitate to give our customer service team a call on 01780 461217 if you'd like to discuss further. Our sincerest apologies once again,

Posted 10 years ago

“I wrote an email at 9.00pm and got a response from the managing director by 9.30 the same night! Very impressed, and the wool topper arrived promptly and is totally lovely. I highly recommend the company and the product.”

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Posted 10 years ago

“Excellent product and service, I got a gorgeous wool duvet and pillow! Love them”

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Posted 10 years ago

“Ordered from France on a Thursday evening and received the box on the following Tuesday morning - impressive. Not 'fleeced' (sorry!) on postage charges either. Very reasonable. The topper mattress is of very good quality but, in hindsight, I wish that we had bought 'the enhancer' version. The website wasn't the easiest to find your way around and I wasn't aware that there was a thicker version until I read the booklet that was included with the topper. Oops! I would, however, still highly recommend this Company.”

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Posted 10 years ago

“Our order arrived within two days and I have had the best nights sleep for years after fitting the mattress topper and duvet - brilliant product and I would recommend this company to anyone”

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Posted 10 years ago

“When I ordered the de lux mattress topper I was told it was out of stock and I could expect delivery at the end of January of early February. However it arrived two days ago very well packed and I am more than pleased with its quality and effectiveness. My wife says she has had the best two nights sleep for months. Andrew Moore”

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Posted 10 years ago

“Ordered a King Size Delux Mattress Topper and it is fabulous. Have already reccommended to all my family and friends. I will definately be coming back to The Wool Room.”

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Posted 10 years ago

“excellent product. Fast and efficient delivery service.”

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Posted 10 years ago

“I am 75 years old since using the topper i am enjoying an extra 45 mins in bed it is excellent i wish i had splashed out a long time ago. i wish i could afford the pillows as i am sure they would be equally as good. Thanks for a really great product. yours sincerely Granville Lewis”

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Posted 10 years ago

“THANK YOU FOR YOUR EXCELLENT SERVICE!”

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Posted 10 years ago

“Ordered the pure wool mattress topper as recommended in the Daily Mail. Excellent product- it's like sleeping on a cloud! I love it and don't want to get out of bed in the morning. Brilliant service - would definitely use again and highly recommend.”

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Posted 10 years ago

The Wool Room is rated 4.8 based on 5,164 reviews