The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products. Fast and free shipping to US. Excellent customer service.”

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Posted 7 years ago

“V user friendly site & informatitive. Quick delivery & Free over £50 2 pillows ordered extremely comfortable (I wish I’d ordered them before purchasing 4 new pillows 3 wks ago @ The White Co. I prefer yours. Cheaper also! Loved the presentation too- comes in a v neat cotton bag that can be used to transport on a sleep over! I have now ordered 2 duvets to try. Next, I hope to try 1 of yr mattresses! For this in will go to Yr Marlow store to try out! Thank you! Lou Marsh”

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Posted 7 years ago

“Easy to navigate website, fast efficient delivery.”

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Posted 7 years ago

“Rapid dispatch and well packed, with good communication throughout, and that's on top of our favourite products.”

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Posted 7 years ago

“Ordered a wool duvet in the sale, so wasn't expecting such quick delivery of the items - only took a couple of days. Good communication about delivery timing too.”

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Posted 7 years ago

“Excellent customer service. I appreciated e mails keeping me informed about delivery, which was fast and efficient. The extra pillow filling ordered is very good quality.”

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Posted 7 years ago

“Ordered on the Monday had my duvet which was for a present by the Wednesday, kept fully informed of dispatch, delivery time slot, website easy to use”

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Posted 7 years ago

“I ordered cushion pads. Ordering was easy. Goods arrived in the specified time. No issues.”

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Posted 7 years ago

“Quick delivery. We are delighted with the feel and warmth of our new Luxury single duvets. Quite a new experience, soft and light and a nice ability to drape around our shoulders.”

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Posted 7 years ago

“Easy website; worked well. Order processed really quickly and arrived within two days by excellent delivery company. Good communications - just the right amount - enough to inform and not overload.”

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Posted 7 years ago

“Excellent speedy response and great products. I bought a bed set and love the duvet and mattress topper . The pillows are great too as they do not cause any kind of extra heat but I’m still trying to adjust them to find the right balance of firmness/ fullness.”

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Posted 7 years ago

“Very good customer service & speedy delivery”

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Posted 7 years ago

“Easy website to navigate and to buy on. Prompt delivery and good communication on delivery status. Using all British wool makes it a winner.”

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Posted 7 years ago

“Bought a second wool quilt but havent used yet as this is for our campervan, however very impressed with the Woolroom. Extremely easy to buy, delivered quickly and in fantastic packaging. Would definitely recommend.”

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Posted 7 years ago

“Very efficient service. Pillows are exactly as I expected and very comfortable. This is the second time buying them and the old ones are still in use.”

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Posted 7 years ago

“Fast delivery and the wool duvet really helped me stop having night sweats. I'd like to know the precise science behind why wool is (a) breathable (able to let water vapour pass through), (b) able to wick away moisture (IE, absorb and then release liquid water), and (c) able to change the rate of heat transfer in response to temperature differentials (IE, have a range of tog rating). I'd also like to know why you claim that the organic luxury duvet range is more breathable than the classic range: why is alpaca wool better in this regard? By the way, the youtube video here is no longer available: https://www.thewoolroom.com/blog/dr-christian-jessen-talks-about-dust-mites/”

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Posted 8 years ago

“2 recent orders placed separately, both times, great delivery, quick, and quality packaging, value for money, we haven’t used the products yet as waiting for a new bed.....but can’t wait.”

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Posted 8 years ago

“soft light& warm”

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Posted 8 years ago

“So far so fabulous. I've only had the seasonal duvet for a week but it's a revelation. Best duvet I have every had. I had a cold and the duvet took the moisture away from my skin as soon as it appeared. Made the cold much more bearable.”

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Posted 8 years ago

“Excellent customer service.”

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Posted 8 years ago

The Wool Room is rated 4.8 based on 5,164 reviews