The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speed of delivery and quality of product”

Helpful Report

Posted 9 years ago

Good Afternoon, Thank you for taking the time to leave us your comments. We are pleased to hear that you are happy with our service and the products you received. Many thanks, Katie at The Wool Room.

Posted 9 years ago

“Purchased a mattress,couldn't sleep the first night, felt strange. Second night slept through the night!! So very happy.”

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Posted 9 years ago

Good Afternoon Mrs. Goff, Thank you for taking the time to leave us your comments. We are so pleased to hear that you have adjusted to your new mattress and that you are happy with it. Many thanks, Katie at The Wool Room.

Posted 9 years ago

“It was very easy to order online & it arrived very promptly & we are very happy with our new duvet.”

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Posted 9 years ago

Good Afternoon Mrs. Mellows, Thank you for taking the time to leave us a review. We are pleased to hear that you found our website easy to navigate and that you are happy with your new duvet. Many thanks, Katie at The Wool Room.

Posted 9 years ago

“Product as described and excellent delivery.”

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Posted 9 years ago

Good Afternoon, Thank you for taking the time to leave us your kind comments. Many thanks, Katie at The Wool Room

Posted 9 years ago

“Very easy to order,prompt delivery duvet excellent slept much more comfortablely since using. Would highly recommend”

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Posted 9 years ago

Great to get your feedback, we really appreciate your recommendation and hope you continue to have a more restful nights sleep as a result of your new bedding. Best wishes Jackie, The Wool Room.

Posted 9 years ago

“Ease of ordering and fast efficient delivery. Deluxe wool mattress topper came beautifully packed, fits well and is extremely comfortable. Our mattress is very good but was a bit too firm. Now, combined with the Wool Room mattress topper, it feels just perfect.”

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Posted 9 years ago

Thank you for leaving your review, we are so pleased that the extra comfort from the topper along with the benefits of the wool have made your nights sleep much more comfortable. We hope to see you again soon. Jackie, The Wool Room.

Posted 9 years ago

“Having purchased duvet and pillow for a child allergic to dust mite. - the product seems to have done what it advertised. Product was also promptly delivered and well packaged.”

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Posted 9 years ago

Thank you for your feedback, all our bedding is approved by Allergy UK and we are so glad our products have made a difference to your little ones quality of sleep. We hope to see you again soon. Best wishes Jackie, The Wool Room.

Posted 9 years ago

“Prompt delivery and good quality wool mattress topper. It is warm, snug and a little bit luxurious.”

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Posted 9 years ago

Thank you for leaving your review , great to hear that you are happy with your new topper and hope you enjoy that little bit of luxury. Best wishes Jackie, The Wool Room.

Posted 9 years ago

“The order arrived promptly and very well packaged. The duvet is living up to its recomendation. I would suggest if you get hot in bed as I do , go for thinnest one as the middle weight is still quite warm for me!”

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Posted 9 years ago

Thank you for your feedback Susan, im glad you were able to achieve the best comfort level for you with your new duvet. We hope to see you again soon. Best wishes Jackie, The Wool Room.

Posted 9 years ago

“5 * Service, 5* products.”

Helpful Report

Posted 9 years ago

Good Morning Mrs. Cunliffe, Thank you for your wonderful comments. We are pleased to hear that you are happy with the products and service you received. Many thanks, Katie at The Wool Room

Posted 9 years ago

“My mattress topper is excellent quality. I was worried about being too hot but it stays a comfortable temperature.”

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Posted 9 years ago

Good Morning, Thank you for taking the time to leave us a review. We are happy to hear that you are pleased with your mattress topper. Many thanks, Katie at The Wool Room

Posted 9 years ago

“I rang because I was undecided which weight of duvet to buy. The lady was extremely helpful & enabled me to make my decision. The delivery arrived the next day - spot-on with the delivery time scheduled.”

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Posted 9 years ago

Thank you for your review Julie. We are always happy to give advice and answer any queries either through our branches, via Head Office or on our website. We are so glad you were able to get the best bedding for your requirements and we hope to see you again soon. Best wishes Jackie, The Wool Room.

Posted 9 years ago

“Very good service kept.me informed of delivery details would definitely recommend”

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Posted 9 years ago

Thank you for your feedback Mrs Stent, lovely to get your recommendation. Many thanks Jackie, The Wool Room.

Posted 9 years ago

“Great advice over email over the weekend. Product is fabulous. Sleeping much better immediately. Thank you.”

Helpful Report

Posted 9 years ago

Great to hear that our advice helped you choose the best bedding for you, and lovely to hear that you are sleeping better as a result. We are passionate about helping people to gain the best nights sleep possible and so glad your new bedding is doing just that. Hope to see you again soon. Best wishes Jackie, The Wool Room

Posted 9 years ago

“The wool duvet is wonderful. My husband and I seem to feel the heat differently but we are both sleeping soundly under our wool duvet. I am so glad we made the investment it is worth every penny.”

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Posted 9 years ago

Thank you for your review Eileen, one of the amazing properties of wool is the temperature regulation... so, as in you and your husbands case, the temperature remains comfortable for you both despite your different requirements . We are so glad you are both happy with your new bedding. Best wishes Jackie, The Wool Room.

Posted 9 years ago

“Recently bought some pillows from your shop near Claydon and decided we needed some more will for them . Easy to order and arrived quickly. Bought two extra wool filllers but one would be enough to firm up two pillows”

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Posted 9 years ago

Thank you for your review Gordon, as you say with the Deluxe wool pillows you are able to adjust them to suit your personal needs. Each bag of extra wool is the equivalent to half a standard pillow, so you were able to create the perfect pillow for you. Thanks for your feedback and we hope to see you again. Best wishes Jackie, The Wool Room.

Posted 9 years ago

“Very prompt service and the duvet is lovely to sleep under.”

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Posted 9 years ago

Lovely to hear you are happy with your new bedding Marilyn, thank you for leaving your review. Best wishes Jackie, The Wool Room.

Posted 9 years ago

“Fantastic woolen duvets and pillows ... Most appreciated!”

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Posted 9 years ago

Great to get your review Muna, we are so glad you are happy with your new wool bedding, we hope to see you again soon. Best wishes Jackie, The Wool Room.

Posted 9 years ago

“Your service excellence reflects the wool rooms products well. Many thanks.”

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Posted 9 years ago

Thank you for your positive comments Catherine , we appreciate the feedback. Best wishes Jackie, The Wool Room.

Posted 9 years ago

“My wool mattress topper, duvet and pillow are of beautiful quality, and the natural wool filling has kept me cool when it's been warm and warm when it's been cold, as promised. Everything arrived packaged in its own canvas bag, which I will keep for when I move house, and with a lovely smell of new wool! Excellent service. I'm genuinely glad that I spent my money with them.”

Helpful Report

Posted 9 years ago

Good Afternoon, Thank you for your wonderful comments regarding our products and service - we are so pleased to hear that you love your new bed set. Many thanks, Katie at The Wool Room.

Posted 9 years ago

The Wool Room is rated 4.8 based on 5,164 reviews