The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

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“Excellent products, prices and delivery. I couldn't be happier with the items that i have brought.”

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Posted 9 years ago

“I love this duvet, there is proper weight and it's warm. I really enjoy it and used it as soon as it arrived. Customer Services was great, I had a return email the next day that field all my questions. Highly recommend this company and duvet!!”

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Posted 9 years ago

“Bought a wool rug for my elderly mother. We were both very pleased with the quality and I was impressed that the delivery came exactly on schedule - unusual for deliveries and much appreciated.”

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Posted 9 years ago

“Excellent customer service. Wonderful British products which work. I would thoroughly recommend "Wool Room" to all.”

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Posted 9 years ago

“Service was quick and efficient. Product was well packaged and arrived in good condition. I bought a pillow and a medium superking quilt. I love that you can adjust the pillow stuffing to suit. Both products seem to do exactly as advertised. Early days but I think my bedtime allergies have reduced.”

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Posted 9 years ago

“First I bought two pillows which are excellent - as firm or soft as you want to make them, and no more "hot heads" since they really do breathe. So, timidly, I bought a luxury double duvet - and am thrilled. Your descriptions are not hyperbole, the duvet really does suit us both. I am cosy and warm at last, while my husband is not longer too hot and throwing the duvet off by morning. Your products are excellent value because I can tell they will last much, much longer than conventional duvets and pillows. Well made, beautifully packed and rapidly dispatched. Thank you!”

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Posted 9 years ago

“Extremely quick delivery. Very happy with the product purchased (a pillow) and am finding it comfortable. Would definitely recommend this company.”

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Posted 9 years ago

“i bought the wool mattress topper to complete my set and think it's great, very comfortable and we are certainly sleeping a lot better.”

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Posted 9 years ago

“Easy ordering system and a very quick delivery. Lovely product which adds comfort to the mattress. Well made and fits nicely.”

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Posted 9 years ago

“Very impressed with delivery. Arrived next day and I was kept updated with delivery information. Wool quilt is lovely quality. Ideal as a top-up for the winter or on it's own for the summer. Will definitely buy from The Wool Room again and recommend them.”

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Posted 9 years ago

“I came across the website through google search engine as I was looking for good quality wool throws. The website was easy to navigate and the photographs showed true colour which is so important ordering on line. I ordered five beautiful throws from the sale quite late on the Wednesday night and they arrived Friday morning. I am delighted with them. The quality and colour are really lovely and everyone comments on them. I couldn't be happier. Dawn”

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Posted 9 years ago

Thanks for taking the time to leave us this review, Dawn. It's great to read that you found our site easy to navigate and that you're happy with your wool throws, of course. Kind regards, Adam Hirst The Wool Room

Posted 9 years ago

“The woollen mattress topper is as described and is value for money considering the quality. Delivery was immediate”

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Posted 9 years ago

Thanks for taking the time to leave us this review, Angus. It's very much appreciated. Kind regards, Adam Hirst The Wool Room

Posted 9 years ago

“I bought the sofa throw in beige multiblock and a Chatsworth baby alpaca throw. The wool for both is soft and gorgeous! With the sofa throw I was worried the colours would be a bit too garish, as it can be hard to judge colours on the computer screen, but in fact they were rich tones, slightly muted and very stylish. The two throws look really good together. The throws were bought together as a wedding gift for some friends, and because I ordered them the same week as the wedding I was worried they would not arrive in time. when I called customer services, however, they were very helpful. They dispatched them straight away, with a request to the delivery driver to prioritise my delivery. I think the delivery would have come promptly anyway, but they really made sure. Beautiful products, with good customer service: I would definitely recommend thewoolroom.”

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Posted 9 years ago

Thanks for taking the time to leave us this review, Elizabeth. It's fantastic to read that you're happy with the service received, the products and indeed the speed of delivery. I hope the wedding gift went down incredibly well - I'm sure it did :) Kind regards, Adam Hirst The Wool Room

Posted 9 years ago

“Fantastic service fantastic product. Wish I'd heard of these earlier!”

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Posted 9 years ago

Thanks for your very kind words, Jane. They're very much appreciated. Kind regards, Adam Hirst The Wool Room

Posted 9 years ago

“Scarf was just the right colour and arrived promptly. Great service. NICK JACKSON”

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Posted 9 years ago

Thanks for leaving us this review, Nick. It's great to read that you're happy with your scarf and the speed of delivery. Kind regards, Adam Hirst The Wool Room

Posted 9 years ago

“Just redecorated the front room and it needed a gorgeous throw and matching cushion - I'm so glad I found the Wool Room, it is beautiful and matches perfectly. Thank you so much.”

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Posted 9 years ago

Thanks for leaving us this fantastic review, Anne-Marie. We're thrilled to read that you're happy with your throw and cushion. Kind regards, Adam Hirst The Wool Room

Posted 9 years ago

“Amazing products, bought for my son who has dust mite allergy. Hoping this will help!”

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Posted 9 years ago

Thanks for leaving us this review, Cher. We're confident that the bedding set will help your son with his dust-mite allergy. Do let us know if you don't feel it is though and we'll be sure to look into it for you. As you purchased the full bedding set, you get a 30 day sleep guarantee, meaning you can return for a refund if your son doesn't sleep markedly better! :) Kind regards, Adam Hirst The Wool Room

Posted 9 years ago

“Now have wool matress protector and wool pillows, duvet next on the list. Extremely happy with both. The quality is excellent and wool helps provide restful sleep, no over heating and very comfy. Purchasing and deliver both fast and smooth. Love the linen bags each product comes in.”

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Posted 9 years ago

Thanks for leaving us this fantastic review, Steven. We're thrilled to read that you're happy with your protector and pillows and indeed the service received. Don't hesitate to give us a call if you need any help when you get round to buying your duvet :) Kind regards, Adam Hirst The Wool Room

Posted 9 years ago

“We bought the Deluxe Wool Duvet - Medium to substitute our synthetic 10.5Tog one. We are very happy with this purchase. The duvet is breathable, naturally warm and light. Looks classy and provides quality to our sleep. I am still not sure if it would be possible to wash it at home as I can see that the king size is probably big to be able to put it in an average size domestic washing machine. We will definitely revert back to The Wool Room if we need to purchase another one or other items.”

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Posted 9 years ago

Thank you for taking the time to leave us this review, Stefka. If you cannot fit your duvet in your washing machine, it might be worth taking it to a launderette, as they often have large industrial size washing machine drums. That being said, I wouldn't envisage you'll need to wash it often as wool is a natural anti-bacterial meaning it won't smell like other bedding types. Kind regards, Adam Hirst The Wool Room

Posted 9 years ago

“Love it! I have no more problems overheating with night sweats! So pleased with my purchase. Thank you!”

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Posted 9 years ago

Thanks for leaving us this review, Jill. It's fantastic to read that you're no longer overheating as a result of your purchase. Kind regards, Adam Hirst The Wool Room

Posted 9 years ago

The Wool Room is rated 4.8 based on 5,164 reviews