Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

“Delighted with our second duvet so cozy much more comfortable for me than feathers! It seems to alter with my temperature, very helpful for ladies of a certain age!!! The delivery service second to none fast and convenient. Thank you Wool Room.”

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Posted 9 years ago

Thanks for leaving this review, Linda. It's fantastic to read that you are delighted with your second duvet :o) All the best, Adam Hirst The Wool Room

Posted 9 years ago

“Very good value wool blanket. Lovely design, great for winter as it's very seasonal. There was a problem with their website showing there was no blankets in stock, until I rang them to let them know, so they could continue to sell their other blankets they had in stock, without this been drawn to their attention they would have lost a lot of business! Not sure if delivery company messed up the delivery or the wool room, as I was told it would be the Tuesday morning, took time out to make sure I was there to sign for parcel, only to be informed by the delivery company that they had not received the parcel, as promised from the wool room for Tuesday delivery, so that completely wasted my time.”

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Posted 9 years ago

HI Shaign, Thank you for taking the time leave us this review. Firstly, we're thrilled to read that you are happy with your wool blanket but concerned that the service wasn't exemplary from then on-wards. I've reached out to our eCommerce team to try and understand what the issue was with stock availability. As for the issues with the courier, I have just spoken to our warehouse to find out some more information. It would appear that the issue came from an unprecedented demand that we hadn't anticipated and when the courier came to collect on the 4th January (first day open post New Year), they simply couldn't fit a number of orders onto the van. This is something we'd never experienced before and hope won't be a problem again in the future. Please do accept our sincerest apologies for any inconveniences that may have been caused. All the best, Adam Hirst The Wool Room

Posted 9 years ago

“Excellent, friendly service. Efficient delivery. Excellent product.”

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Posted 9 years ago

Thanks for leaving us this fantastic review, Kathleen. It's very much appreciated. All the best, Adam Hirst The Wool Room

Posted 9 years ago

“Great service and delivery. Would recommend the wool duvet and mattress protector it has really helped control my temperature at night. Was worried the duvet would be too thin but it isn't it feels really cosy.”

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Posted 9 years ago

Thank you for taking the time to leave us this review, Jude. We're thrilled to read that your wool products are helping you regulate your temperature at night. The duvets are thin because wool is far more efficient than alternative fibres. It certainly doesn't look or feel like it will keep you toasty does it :o) All the best, Adam Hirst The Wool Room

Posted 9 years ago

“Excellent product provided by an excellent company. Prompt delivery of my order. Very satisfied customer.”

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Posted 9 years ago

Thanks for leaving us this glowing review, Kevin. It's very much appreciated :o)

Posted 9 years ago

“very pleased with all season quilt, pillow and mattress protector set, nice and light yet very warm.”

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Posted 9 years ago

Thank you for taking the time to leave us this review, Angela. It's great to read that you are pleased with your bedding set :)

Posted 9 years ago

“Courier sent a text to say that they were unable to deliver parcel, because they had not received it from The Wool Room. Immediately sent an email to The Wool Room and received a reply back explaining situation, and parcel was duly delivered next day. Excellent service.”

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Posted 9 years ago

Thank you for taking the time to leave us this review, Phillippa. While I'm glad that the level of service you received was satisfactory I'm terribly sorry for any inconveniences that may have been caused by the error with our courier. Thanks once again, Adam Hirst The Wool Room

Posted 9 years ago

“The Wool Room has been excellent. The product was what we wanted and was swiftly dispatched. The delivery courier used was very poor - delivered to the wrong address where it was rejected. (It cannot have been far from us as the post code was correct.) The response of the Wool Room staff was very good. They phoned immediately they knew it had been rejected; they got the courier company to agree to redeliver at the end of the round - sadly the courier company again fell down and took the item straight back to the depot. More phone calls... and the Wool Room arranged that it would be delivered that day from the courier depot. Bottom line: the Wool Room - excellent. The courier in use that day - ...”

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Posted 9 years ago

Thanks for taking the time to leave us this review, Steve. I'm so sorry to read that your experience with our courier, Interlink was anything but excellent. We use them because, we feel the level of service is exemplary. I'd like to think that your experience was a one-off, but I'll be sure to feed it to our logistics team for review. I do hope that you are feeling the benefits of your new mattress protector. Apologies once more, Adam Hirst The Wool Room

Posted 9 years ago

“I had been looking for a quilt same as I had in hotel in Austria. I bought the wool quilt because of its natural properties nd when it arrived I realized it was the same as in Austria. It's a lovely subtle warm, so unlike feather you warm up nd it maintains that correct warmth all night, I no longer push quilt off in middle of night then half hour later pull back again. I just stay snug nd asleep all night. Thin nd light, easy to handle. I got one for my grandson who is but asthmatic nd sweats under a quilt, but with this he no longer sweats nd apparently wakes up more refreshed after better sleep. Hope over time will help asthma too.”

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Posted 9 years ago

Hi Neil, Thanks for taking the time to leave us this review, it's very much appreciated. We're glad to read that you found us on the back of an experience in a hotel in Austria - that's a fantastic testament to our wool bedding :o) The product should indeed help your grandson's asthma as dust-mites, a leading trigger of bedroom allergens cannot inhibit this bedding. If his Asthma is still causing havoc in the future, we would strongly advise considering the other elements of our bedding set (pillows and mattress protector). The three elements together really will provide the best experience. If you need any help in the future, don't hesitate to give me a shout. All the best, Adam Hirst The Wool Room

Posted 9 years ago

“Excellent service delivery wise and thrilled with the products quality and warmth. The lovely zipped canvas style bags each item comes in is great for storing when not in use and so much more civilised than the usual plastic type of bag. Will not hesitate to recommend your products to anyone considering new bedding.”

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Posted 9 years ago

Thank you very much for taking the time to write this review, Susan. It's great to read that you're impressed with the level of service, the products and their packaging. Don't hesitate to get in touch if you need any help in the future, All the best, Adam Hirst The Wool Room

Posted 9 years ago

“Great advice received since I needed two duvets for children with different internal thermostats (& a dust mite allergy). They look and feel comfy and so far no complaints from the children. Wish I had one for me!”

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Posted 9 years ago

Hi Sonja, Thanks for leaving us this review. It's great to read that you've had no complaints from your children. Don't hesitate to get in touch if you do decide to treat yourself do a new duvet in the future. All the best, Adam The Wool Room

Posted 9 years ago

“After years of suffering with bad sleep caused by back and hip problems, I was very impressed with the reviews I read. I had tried various mattresses including a Tempur one but this just increased my discomfort and made me very hot. I ordered the Deluxe mattress topper and it arrived very quickly. From the first night I put it on it has been amazing. 7 hours sleep first night and no pain. I do not toss and turn and I wake feeling refreshed. Thank you for this amazing product I will certainly be looking at getting a duvet and pillows.”

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Posted 9 years ago

Thank you for leaving us this review, Jacqueline. We're thrilled to read that you are having a fantastic experience with our mattress topper and are sleeping better as a result of it. It's hard to explain just how much a natural, wool topper can enhance your sleep isn't it :o) Don't hesitate to get in touch if you need any help when you come to treating yourself to a new duvet and pillows. All the best, Adam Hirst The Wool Room

Posted 9 years ago

“EXCELLENT SERVICE AND PRODUCT”

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Posted 9 years ago

Thank you for taking the time to leave us this review, Janet. It's much appreciated :o)

Posted 9 years ago

“I bought the Wee Highland Cow for my 18 month son to sit on. He adores him and 'Eric' fits in to his new home very well. Standard of finish is excellent and cute factor is very high.”

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Posted 9 years ago

Thanks for taking the time to leave us this review, Gill. We're thrilled to hear that Eric has found himself a lovely new home :o)

Posted 9 years ago

“I suffer night sweats to the point where the bed was drenched. Since I have bought a wool mattress topper, pillow and duvet I wake up slightly damp. Overall I'd guess about 60 to 70% reduction in dampness. Very impressive. Quality product. No smell. The pillow is firm enough for me and mattress topper is divine. Fast helpful service. Have ordered more.”

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Posted 9 years ago

Hi Deborah, Thanks for taking the time to leave us this review, we're glad to read that our product is helping with your night-sweats somewhat. There may be more you can do to achieve even better results though. I'll attempt to get in touch with you shortly to discuss in more depth. Thanks again, Adam Hirst The Wool Room

Posted 9 years ago

“I ordered the deluxe wool topper and the wool mattress protector/enhancer to use together. They arrived really quickly in great packaging. The good - I love the straps to keep the topper in place, it's fairly thin but very soft and comfortable to sleep on. The protector has really deep sides which is perfect for our mattress and I'm glad we got it. The bad - the topper doesn't stretch to cover the whole mattress. It's a King, the mattress is a King, and I have double checked but there's about 1.5 inches not covered and I would fully expect a topper to reach the edges. I thought this would be resolved once slept on and 'flattened' a little but it hasn't and since I tend to prefer to sleep right on the edge this isn't ideal. All in all I would recommend, especially at this good price, but I am a little annoyed it doesn't fit better.”

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Posted 9 years ago

Hi Sarah, Firstly, let me thank you for taking the time to leave us this review, the feedback is much appreciated. When our deluxe wool toppers are made, they're made to size specification and then we add an additional 5cm to try and make up for the slight, unavoidable shrinkage when filled. While we cannot guarantee it'll be exact because of the sheer amount of filling in the topper, we're confident that you'll be able to stretch out the topper to reach close to the edge of your mattress. When the product is packaged, it'll compact slightly due to the fillings, therefore what I'd suggest is getting some assistance to try and gently pull both sides of the topper in an attempt to ease it back into it's correct size. I'm confident this will help, but don't hesitate to give us a call if not. Thanks once again, Adam The Wool Room

Posted 9 years ago

“Excellent customer service and high quality products. Very pleased with everything I bought so far. I would recommend The Wool Room to all my friends and colleagues.”

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Posted 9 years ago

Thank you for taking the time to leave us this review, Ivan. We're thrilled to read that you'd recommend us to your friends and colleagues. Don't hesitate to give us a call if you need any help in the future. Kind regards, Adam The Wool Room

Posted 9 years ago

“Replacement for previous mattress cover. As comfy as the last one Excellent service.”

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Posted 9 years ago

Thank you for leaving us this lovely review, Marion. We're glad to hear that you're happy with your new mattress cover.

Posted 9 years ago

“I've got the complete wool system of pillow, quilt and mattress protector..... and am so happy to be one of the flock! It's lovely to be warm and cosy without overheating and without cold spots.”

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Posted 9 years ago

Thank you for taking the time to leave us this review, Chrissie. It's very much appreciated. We're thrilled to read that you're sleeping better as a result of our complete sleep system. All the best, Adam The Wool Room

Posted 9 years ago

“I have now bought three wool duvets, a medium double for the spare room and a light and a medium king size for us. We really like them - they are warm and comfortable, suit both my husband (who likes a warmer duvet) and me (preferring a cooler one) and it is nice to know that they will remain bug free! My son has also bought one, after using one at our house, and is very pleased with it. He lives in Colorado, and it copes well with the varied temperature. Originally, I was hoping that my night sweats would be helped by the wool duvet, and they have improved a little, but it has not completely solved the problem.”

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Posted 9 years ago

Thank you very much for taking the time to leave us this review, Michelle. We're thrilled to hear you're happy with your duvets. As for your note about the night-sweats, a large amount of heat can be transferred from your mattress meaning the duvet will only be effective up to a point. Covering it with a mattress protector should help you further :) If this helps, one of our fully adjustable pillows will help further too, especially if you find you're getting hot around the head and neck area. Don't hesitate to give me a call if you'd like to discuss in more depth. Thanks once more for leaving us this fantastic review, Adam Hirst The Wool Room

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

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