The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

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“Great service, arrived the next day. I bought a Delux All Season bedding set which is proving to be brilliant. Great products, would recommend to anyone.”

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Posted 9 years ago

Thank you so much for taking the time to leave us this review. We're so glad you're happy with your purchase. Kind Regards, Lewis The Wool Room

Posted 9 years ago

“Easy ordering and the items were delivered really quickly. It was all so easy.”

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Posted 9 years ago

Thank you for taking the time to leave us this review. We're so glad you're happy with your purchase. Kind Regards, Lewis The Wool Room

Posted 9 years ago

“Great products! Fantastic service! Quick delivery!! Very happy customer!!”

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Posted 9 years ago

Thank you so much for taking the time to leave us this review. We're so glad you're happy with your purchase and the delivery. Kind Regards, Lewis The Wool Room

Posted 9 years ago

“I bought another wool duvet in the sale. I have one slightly negative point to make about these duvets. As they are very flat they lay flat in the duvet cover and many duvet covers are not quite big enough to do this. I think most duvet covers are made to be filled by a fluffed up duvet such as synthetic or down or feathers. Or maybe its just my inability to fluff up a wool duvet. But I am not allergic to them and a summer weight wool duvet is well warm enough for me unless it is actually below freezing so I am a convert.”

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Posted 9 years ago

Thank you so much for taking the time to leave us this review. We do have an issue with other manufactures making there duvet covers slightly smaller than the standard sizes. We're glad to here that you are enjoying your new bedding and you are a wool bedding convert. Kind Regards, Lewis The Wool Room

Posted 9 years ago

“Excellent goods. Prompt service”

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Posted 9 years ago

Thank you so much for taking the time to leave us this review. We're so glad you're happy with your purchase. Kind Regards, Lewis The Wool Room

Posted 9 years ago

“Great quality product at a lower price than elsewhere and quick delivery, thanks.”

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Posted 9 years ago

Thank you so much for taking the time to leave us this review. We're so glad you're happy with your purchase. Kind Regards, Lewis The Wool Room

Posted 9 years ago

“Bought duvet,pillows from the Wool Room and now having the best night sleep ever. Also bought the same for members of my family They all confirm the products are great.”

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Posted 9 years ago

Thank you so much for taking the time to leave us this review. We're so glad you're happy with your purchase and you are now having the best night sleep. Kind Regards, Lewis The Wool Room

Posted 9 years ago

“I was actually looking for scarfs made by Bronte by Moon, I searched for the items on Google (by product name) and I saw that The Wool Room had the same items with the same name. I was actually happy to find the items on their website and placed the order, unfortunately, when the items arrived, I realised that the label on the scarfs were of The Wool Room and not Bronte by Moon. I admit I could have clarified first before purchasing, but I actually felt a little cheated into purchasing the items thinking that they are produced/made by Bronte by Moon - the item names were exactly the same, and even the colour. However, we compared the item material, and we could tell the difference in quality. Not impressed in this case.”

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Posted 9 years ago

Hi, Our own branded scarves are made by Abraham Moon, who are the manufacturing arm of Bronte. As such the scarves are made on the same looms and to the same specification as the Bronte range of products. Many of our scarves are labelled as Wool Room products and in no way do we attempt to sell them as Bronte products. As regards quality please note though that wool is a live fibre and as such batches can vary in the finishing process and appear different from batch to batch. I can assure, however, that the quality is of first quality but if you are unhappy with the quality of the scarf please feel free to return it to us and we will be happy to give you a full refund for the item. Sincerely Lewis The Wool Room

Posted 9 years ago

“Easy to use web site, quick delivery,,quality products”

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Posted 9 years ago

Thank you so much for taking the time to leave us this review. We're glad you're happy with your purchase. Kind Regards, Lewis The Wool Room

Posted 9 years ago

“The product was excellent quality and the delivery turnaround, just before Christmas, was amazing!”

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Posted 9 years ago

Thank you so much for taking the time to leave us this review. We're so glad you're happy with your purchase and the delivery. Kind Regards, Lewis The Wool Room

Posted 9 years ago

“Excellent products and outstanding service. I have an All Seasons duvet set and have just bought one for my daughter. I would not hesitate to recommend the Wool Room to anyone.”

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Posted 9 years ago

Thank you so much for taking the time to leave us this review. We're so glad you're happy with your purchase. Kind Regards, Lewis The Wool Room

Posted 9 years ago

“The topper arrived quickly and was very well packaged. It is of excellent quality and is supremely comfortable. It represents a considerable investment, but is worth every penny. Thank you.”

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Posted 9 years ago

Thank you so much for taking the time to leave us this review. We're so glad you're happy with your topper. Kind Regards, Lewis The Wool Room

Posted 9 years ago

“I love my new mattress so much that I bought another one for the spare room. Everything about this company scores top marks from the customer service who patiently answered all my questions right through to the delivery guys who put the mattress in the bedroom. Chris, one of the owners, spoke to me to help me decide what I should buy. He got it spot on. We are very happy with all our purchases and highly recommend it to anyone thinking of buying a new mattress. I have recommended it to two friends who are equally as happy.”

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Posted 9 years ago

Thank you very much for taking the time to leave us this review, Lorraine. We're absolutely thrilled to read that you're happy with your mattress. So much so that you bought a second one :o) It's great also to read that you're happy with the level of service received from our customer service team and indeed that of Chris. I'll be sure to pass your lovely comments on to the whole team. Thanks you once again and here's to the fantastic sleep continuing for years and years! All the best, Adam Hirst

Posted 9 years ago

“The blankets I ordered were beautiful and at an excellent price- they looked even better than on the website. They arrived promptly even during busy Christmas time. We were delighted with them.”

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Posted 9 years ago

Thank you for taking the time to leave this review, Burga. It's fantastic to read that you were happy with the product and indeed the service that you received. All the best, Adam Hirst

Posted 9 years ago

“Great service - super fast delivery. Duvet itself is really great. Heavier and thinner than I expected (compared to feathers) but offers a great night's sleep. Would recommend to anyone.”

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Posted 9 years ago

Thanks for taking the time to leave this review, Anna. We're thrilled to read that you are happy with the product, service and speed of delivery. Wool as a fibre, is far more efficient than synthetic, feather or down equivalents hence the difference in thickness. You simply don't need as much to keep you as warm :o) All the best, Adam Hirst The Wool Room

Posted 9 years ago

“My partner struggles to find a pillow he's comfortable with and when we saw wool pillows at an event I thought it may just be the answer - natural product, adjustable filling and British ...... He loves it The cover is super quality, the instructions clear and when I buy my pillow I've got some extra wool for it from his - result! Thank you”

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Posted 9 years ago

Thank you for taking the time to leave us this review, Susan. We're so glad to read that your partner is sleeping better as a result of his new pillow! Don't hesitate to give us a call if there is anything further we can do to help. All the best, Adam Hirst The Wool Room

Posted 9 years ago

“Great products and excellent service once again.”

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Posted 9 years ago

Thanks for taking the time to leave this review, Paul.

Posted 9 years ago

“Beautiful cot mattress underlay, my daughters cot feels so cosy and warm and the customer service I received from the Wool Room was just fantastic. I would definitely recommend the cot mattress cover and I will be looking at the other wool products for my own bed soon!”

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Posted 9 years ago

Thank you so much for taking the time to leave us this review, Deirdre :o)

Posted 9 years ago

“Excellent service and quality. Love the lightness and warmth of this quilt”

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Posted 9 years ago

“Exceptionally quick response and delivery time, especially considering the time of year, around Christmas. Beautiful packaged items and clear information supplied on continuing care. Very good quality. Can't recommend highly enough.”

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Posted 9 years ago

The Wool Room is rated 4.8 based on 5,164 reviews