The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

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“I have recommended the quilt to all my friends. I bought a quilt two years ago. I have the light weight tog 250g and use it summer and winter, I no longer get cold feet in bed its a fabulous product. I have just ordered one for the spare bed and hope visitors enjoy going to bed as much as I do. Delivery prompt and staff helpful on the phone.”

Helpful Report

Posted 9 years ago

Thanks for taking the time to leave us this review, Carol. It's fantastic to read that you're happy with your duvet, so much so that you've bought one for your spare bed and recommended to all of your friends - it's very much appreciated. Kind regards, Adam Hirst The Wool Room

Posted 9 years ago

“bought a lovely warm cool wool duvet its light and snuggles around you . giving a great restful nights sleep .we also purchased two pillows woderfull.”

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Posted 9 years ago

Thank you for taking the time to leave us this fantastic review, Jane. We're thrilled to read that you're happy with your duvet and pillows. All the best, Adam Hirst The Wool Room

Posted 9 years ago

“I have a wool duvet which is perfect in a cold winter and now a wool pillow which is beautifully firm and dense. Doesn't collapse into a lumpy pudding and only needs a quick thump to get it back into shape.”

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Posted 9 years ago

Thank you for leaving us this review, Christine. It's very much appreciated. We're thrilled to read that you're happy with your wool duvet and pillow. Kind regards, Adam Hirst The Wool Room

Posted 9 years ago

“first we tried the mattress protector, then because my husband has night sweats we bought the 1-2 tog duvet best buy ever. he doesn't get hot and I am sleeping warmer and with less weight than ever before, This is our 30th anniversary, if you can buy this as wedding gift best buy ever.”

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Posted 9 years ago

Thanks for taking the time to write this review, Margaret. We're so glad to read that you and your husband are sleeping better as a result of your protector and duvet. Oh, and a very happy 30th anniversary from all of us here at The Wool Room! Kind regards, Adam Hirst The Wool Room

Posted 9 years ago

“For years I have been throwing the duvet off myself numerous times every night due to the time of my life. I have tried more duvets than I care to remember. I can honestly say since sleeping under the deluxe wool duvet both my partner and I are having the best night’s sleep we can remember. We wake up feeling refreshed and ready for the day. Thank you for such an amazing product.”

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Posted 9 years ago

Thanks for leaving us this glowing review, Elizabeth. We're thrilled to read that you're sleeping better as a result of your products! Kind regards, Adam Hirst The Wool Room

Posted 9 years ago

“We bought a Deluxe single duvet for our toddler's single bed. She has allergies and it's a great option for a natural alternative to hollowfibre. We had a cotbed wool duvet from Mothercare (now discontinued) prior to this one. This kept her temperature well regulated at night and was also washable. This could be a good product for the Woolroom to make as there's not much choice when it comes to bedding for children. The customer service was excellent and the duvet is lovely.”

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Posted 9 years ago

Thank you for taking the time to leave us this review, Sarah. It's very much appreciated. As for your note re: the Mothercare cotbed duvet you had, we have our own range of 'BabyWool' bedding available online and in stores (http://www.thewoolroom.com/nursery/wool-baby-bedding/). It's made to the same exacting standards as the adult bedding is, but in smaller sizes :) Thanks once again, Adam Hirst The Wool Room

Posted 9 years ago

“Easy to use website with lots of information, good communication via email after purchase, quick delivery and I love the products I bought. Will buy from The Wool Room Again again. And best of all it's UK wool. Many thanks”

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Posted 9 years ago

Thanks for taking the time to leave us this review, Deborah. We're thrilled to read that you're happy with the website, service and indeed the products you bought. Kind regards, Adam Hirst The Wool Room

Posted 9 years ago

“The product is great and so was the service and was given up to the date delivery time.”

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Posted 9 years ago

Thanks for taking the time to leave us this review, Nick. It's much appreciated. Kind regards, Adam Hirst The Wool Room

Posted 9 years ago

“I read all the previous reviews and despite their glowing testimonial I admit to being slightly wary. I needn't have been, my deluxe wool mattress topper is wonderfully warm and easy to sleep on. I can't quantify my sleep but my quilt is less "tossed" about and I feel fresher in the morning.”

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Posted 9 years ago

Thanks for taking the time to leave us this review, Richard. It's fantastic to read that you're sleeping better as a result of your new wool bedding. Kind regards, Adam Hirst The Wool Room

Posted 9 years ago

“Love my mattress protector. I now sleep very happily on and under great British wool. I am very pleased that your products are made in Britain. So thanks for helping us to support our workers - those with four legs and two!”

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Posted 9 years ago

Thank you so much for taking the time to leave this review, Helen. It's very much appreciated. Kind regards, Adam Hirst The Wool Room

Posted 9 years ago

“After searching the Internet for a wool mattress topper we decided to go for the Deluxe, due to its higher GSM (1000gsm) compared to others. It is really well made; the elastic straps are effective and the cotton casing nice and soft. Thanks to the topper, both my husband and I are sleeping better in the night, turning less frequently. I used to feel achy in the morning but that has really improved. Having spent a lot on a high quality mattress, we did wonder whether the topper would make a difference but it has. Would really recommend to anyone! Delivery was quick and efficient.”

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Posted 9 years ago

Thank you very much for taking the time to leave us this review, Anna. We're thrilled to read that you're happy with your new mattress topper, the service received and indeed that your sleep, and aches have improved as a result :o) Kinds regards, Adam Hirst The Wool Room

Posted 9 years ago

“Ordered two " curly lamb" wool throws in the sale. one beige & cream the other grey & white & they are gorgeous. They are large, lovely & warm & cozy to wrap up in in this snowy weather. I can recommend them. I am considering buying more & putting them away for christmas gifts ( thinking ahead ! )”

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Posted 9 years ago

Hi Jane, We're thrilled to read that you're happy with your curly lamb throws. If you are still thinking about being organised and buying more for Christmas, now's the time to do it. Our sale will be ending next week. Kind regards, Adam Hirst The Wool Room

Posted 9 years ago

“I have used this company on two occasions; the woollen bed items are of good quality and of course since they are for my grandson the fact they are allergy and fireproof is important. My recent duvet order was delivered to me by the next day; they are packaged well. On the last occasion, the item was delivered to my daughter, there was a query and the matter was resolved very quickly to our satisfaction. I would recommend both the goods and the service.”

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Posted 9 years ago

Thanks for leaving us this review, Sa. It's great to read that you're happy with your bedding items and that the query with the order sent to your daughter was resolved efficiently. Kind regards, Adam Hirst The Wool Room

Posted 9 years ago

“Top quality, prompt delivery”

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Posted 9 years ago

We're so glad to read that you're happy with the speed of delivery, and indeed your product, Michael. Thanks for leaving us this review. All the best, Adam Hirst The Wool Room

Posted 9 years ago

“The blankets are wonderful, it is bliss to be able to dump the duvet and sleep under a blanket once again.”

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Posted 9 years ago

Thanks for leaving us this review, Godfrey. It's great read that you're happy with your new blankets :) All the best, Adam Hirst The Wool Room

Posted 9 years ago

“I ordered Finlay Fox and Darci the donkey slippers for my grandchildren. I was delighted with the quality of the products and the speed with which they were sent. Perfect service.”

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Posted 9 years ago

Thanks for taking the time to leave this review, Dee. It's much appreciated. We're so glad to read that you were delighted with the level of service you received :) Kind regards, Adam Hirst The Wool Room

Posted 9 years ago

“Super service. Delivery in between Christmas and New Year took 1 day. Fabulous product. Does what it says - keeps you warm , not moist. I love it! As an allergy suffer I can really tell the difference from having a bog standard hollow fibre quilt. Only concern is washing it. Definitely worth the extra money - sheer luxury.”

Helpful Report

Posted 9 years ago

Thanks for taking the time to leave us this review, Christine. We're thrilled to read that you were happy with the service received, and indeed the capabilities of your new wool duvet for temperature regulation and allergies. As for washing your deluxe duvet, you can do so on a wool cycle using a wool detergent. Once washed, simply line dry and the product will be as good as new :) I would add though, that as wool is a anti-bacterial product, it shouldn't need washing very often. Don't hesitate to give us a call if you have any further questions re: washing your new duvet. Kind regards, Adam Hirst The Wool Room

Posted 9 years ago

“We have had our mattress topper now for a few months and it has made no difference to the quality of our sleep or made our mattress feel any comfier/softer. The wool room got in contact with me within 24 hours and sent me a replacement straight away. We have had the new topper on the bed for the last few nights and the difference is like night and day and we are now very happy. Top marks to the wool rooms customer service, the best company i have dealt with!”

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Posted 9 years ago

Thanks for taking the time to leave us this review, Ryan. We're sorry to hear that the mattress topper isn't enhancing your sleep. We sell lots of these toppers throughout the year and very rarely get any negative feedback. As your topper isn't consistently filled all over, it does indeed sound like the product is faulty. The terms and conditions only state that products can't be returned if they are not faulty and have been used. This is purely for hygiene reasons. It sounds like your product is in fact faulty and therefore we're more than happy to replace it for you. My colleague from the customer service department will be in touch with you shortly to sort this - if not already. I sincerely hope that your new topper does indeed enhance your sleep as we know it should. Do not hesitate to get in touch to discuss if this isn't the case though, Kind regards, Adam Hirst The Wool Room

Posted 9 years ago

“I ordered two wool blankets- Red Fairisle and Moose design. My daughter already is the proud owner of one! Delighted with the quality, prompt delivery and excellent price in the sale. Highly recommended. Thank you. Jean Paterson.”

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Posted 9 years ago

Hi Jean, Thanks for leaving us this review. We're really glad to read that you, and your daughter are happy with your new wool blankets :o) All the best, Adam Hirst The Wool Room

Posted 9 years ago

“Excellent quality and speedy service, will be ordering from The Wool Room again in the future!”

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Posted 9 years ago

Thanks for taking the time to leave us this review, James. We're thrilled to read that you're happy with the quality of goods and indeed the speed of service. Don't hesitate to get in touch if you need any help with future orders :o) All the best, Adam Hirst The Wool Room

Posted 9 years ago

The Wool Room is rated 4.8 based on 5,164 reviews