The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

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“Very professional.”

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Posted 7 years ago

Thank you :)

Posted 7 years ago

“Able to order online and on phone and great customer service”

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Posted 7 years ago

Thank you for the feedback, we are pleased to hear you are happy with your order. Best wishes, Woolroom

Posted 7 years ago

“We started with a wool duvet which was wonderfully light and slim- much easier to wrestle into the superking cover. We were impressed enough to try wool pillows - a great success so far - and then we were tempted by mattress toppers which are so comfortable and soothing that we have reordered for our guest bed. We like the eco-friendly credentials and the beautiful presentation in packaging but mostly it is about blissful comfort.”

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Posted 7 years ago

“Excellent product, speedy delivery!”

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Posted 7 years ago

“Extra wool stuffing was lovely and made a big difference to the height of the pillow.”

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Posted 7 years ago

“Early days but seems really good. A well made piece of kit. Very happy so far.”

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Posted 7 years ago

“I found synthetic and feather duvets too hot and I didn't like the puffiness - a feather duvet can be 4-5 inches thick and heavy. I abandoned a 10.5 tog feather & down duvet for a 4.5 wool duvet. It is only about an inch thick and much lighter. It is beautifully crafted and a revelation - I love it and it regulated temperature better - warm or cold. It was okay during a cold snap no extra blanket needed. Finally I get a decent nights sleep. I totally recommend a wool duvet and the Woolroom - quality and service seem to matter to them!”

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Posted 7 years ago

“I have never slept as well under any duvet as I do under yours! The first time for years I haven't woken too hot/cold at some stage of the night. As a result I am ordering more, my children have ordered them and recently grandchildren too.”

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Posted 7 years ago

“You provided a very efficient service. I knew exactly when to expect delivery and even got notifications that the adverse weather would mean a later delivery. It was actually arrived ahead of time. The woollen rugs are beautiful and very good quality. I am totally happy with both the service and the product. Thank you, I will have no hesitation in ordering further products from you.”

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Posted 7 years ago

“Easy to navigate website, which is informative. Delivery was notified and on time.”

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Posted 7 years ago

“Great service, product arrived very quickly. The quality was as expected, excellent wool blend and very soft and comfortable. Will purchase again as we upgrade our bedding. Thanks for your quality products and exceptionally fast service. Happy Customer for life”

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Posted 7 years ago

“Delivery was delayed as our items were out of stock on ordering. DPD delivery (actually Menzies) didn't give us a time slot but it wasn't a problem as we'd given a 'safe place' to leave the goods. Still wondering about the items being suitable.”

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Posted 7 years ago

“Brilliant product (wool duvet), sent very quickly. There were really helpful confirmation emails to let me know when it was going to arrive.”

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Posted 7 years ago

“Really happy with the duvet. Fits perfectly. A lot slimmer than I imagined but as comfortable and warm as I thought!”

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Posted 7 years ago

“The products are as good as promised. The only thing I might suggest looking into is a longer extending piece to enable the duvet to be tucked into the bottom of the mattress as it tends to slip over. Or to make duvet covers that would do the above. What do you think?”

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Posted 7 years ago

“My first purchase from the Woolroom and very impressed with the quality of the mattress protector. Only been in use for a few days, so probably a bit early to tell whether it will help with night sweats! Delivery service was impressive too - keeping me informed by email and narrowing the delivery time down to 1 hour. I will certainly consider buying a Woolroom mattress now.”

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Posted 7 years ago

“Fabulous product (deluxe mattress topper). Has really made the difference to our mattress and has saved us having to purchase a new bed. Very pleased and would recommend to others. Delivery was swift too.”

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Posted 7 years ago

“Excellent service and excellent products.”

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Posted 7 years ago

“Very pleased with their wonderful and professional services they really treated me as a valued customer , I am so happy with the item I bought from them and I will definitely recommend it to anyone , Thank you very much Woolroom !!”

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Posted 7 years ago

“The mattress cover we ordered is great. And in fact was upgraded to be organic cotton at the same price. I appears to be well made and generously fits our queen sized mattress. I would buy again.”

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Posted 7 years ago

The Wool Room is rated 4.8 based on 5,164 reviews